Suluckshana Manohur

• Monitored patient condition and progress, alerting senior staff to

signs of deterioration.

• Used exceptional communication and relationship-building

abilities to consistently deliver friendly, professional patient care.

• Guaranteed the highest standards of care was always delivered

by HCAs.

• Completed risk assessments tasks for 28 patients per day.
• Met new patients and produced their care as well as their support

plans.

• Provided compassionate care in hospital settings, supporting

patients with day-to-day health and wellbeing.

• Thoroughly sterilised medical equipment and associated items to

minimise infection and contamination.

• Stripped and made beds and readied bays for patient arrivals,

ensuring spotless levels of cleanliness.

• Served meals efficiently, assisting patients with additional needs

in feeding themselves.

• Prepared patients for invasive procedures using sensitive

customer service skills to reassure them.

• Carried out patient health checks, recording weight, pulse,

temperature and respirations.

• Ensured maximum patient comfort at all times to provide

best-possible hospital experiences.

• Provided general assistance during the admission of new

patients.

• Provided extra special care for patients identified as vulnerable.

Undertook visual acuity tests.

• Promoted positive health education, offering clear, helpful advice

to patients on simple lifestyle improvements.

• Washed and dressed patients with care and respect, maintaining

optimised dignity and comfort

• Checked identification for age-restricted purchases, ensuring legal compliance.
• Followed all supermarket procedures regarding purchase returns or exchanges.
• Worked evening shifts during busy periods-managed high volume transactions effectively.
• Explained promotions and discounts to customers, fostering understanding and satisfaction.
• Managed cash drawer with precision to ensure accurate accounting.
• Provided change accurately to prevent financial discrepancies.
• Operated till efficiently, ensuring quick processing of purchases.
• Counted money at beginning and end of each shift to maintain financial accuracy.
• Delivered outstanding customer service with friendly and efficient manner.
• Completed opening and closing procedures each day.
• Educated customers on promotions, offers and special events to enhance product sales.
• Assisted in restocking shelves during quieter periods-increased availability of products.
• Maintained cleanliness and order of checkout area to create welcoming environment.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Created safe environment for customers and staff by maintaining clean and tidy checkout areas.
• Monitored shoppers to detect suspicious behaviour and prevent product losses.
• Scanned products quickly, memorising codes and prices for unmarked products.
• Greeted customers entering store and responded promptly to customer needs.

• Managed high volume of inbound calls for quick resolution of customer issues.
• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Contributed towards achieving store targets whilst ensuring adherence to service standards.
• Participated in team meetings sharing best practices for improving service delivery.
• Trained new hires for improved productivity and efficiency on the job floor.
• Ensured smooth running of operations with timely preparation of reports.
• Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Maintained up-to-date knowledge, resulting in effective product promotion.
• Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.