Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Hi, I’m
SULTAN MEHBOOB
London,United Kingdom
Summary
Overview
12
years of professional experience
4
years of post-secondary education
Work History
Ahad Enterprises Mirpur A.K., Pakistan
Customer service representative
09.2011 - 08.2023
Job overview
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Processed high-value payments with meticulous accuracy.
- Managed daily calls, taking orders and escalated cancellations.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Built customer rapport by providing friendly, genuine service, increasing customer retention.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Education
University of UlsterLondon
Msc International Business with data analytics from Business
09.2023
University Overview
Federal Urdu UniversityIslamabad, Pakistan
MBA-Finance from Business
07.2009 - 07.2011
University Overview
The University of PunjabLahore,Pakistan
B.COM-Bachelor of Commerce from Commerce
08.2007 - 06.2009
University Overview
Skills
- Strong customer service orientation
- Basic computer knowledge
- Order processing
- Invoicing and receipts
- Sales expertise
- Customer sales support
- Inventory control
- Written and verbal communication skills
- Adaptive team player
- Cash handling
- Complaint resolution
- Relationship-building
- Microsoft Office
- Administrative support
- Creative problem solving
- Stock issue resolution
Languages
English
Advanced
Timeline
University of Ulster
Msc International Business with data analytics from Business
09.2023
Customer service representative
Ahad Enterprises
09.2011 - 08.2023
Federal Urdu University
MBA-Finance from Business
07.2009 - 07.2011
The University of Punjab
B.COM-Bachelor of Commerce from Commerce
08.2007 - 06.2009
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