Sultan Ibrahim
London
Summary
Offering strong interpersonal and communication skills, with background in customer service and hospitality. Knowledgeable about managing guest requests, problem-solving, and maintaining welcoming environment. Ready to use and develop organisational, multitasking, and customer support skills in any future role.
Overview
2
2
Languages
7
7
years of professional experience
Work history
Concierge Host
Park Plaza Westminster Bridge London
London
01.2025 - Current
- Work closely with reception, housekeeping and management to ensure a seamless guest experience.
- Develop excellent communication and interpersonal skills through daily interaction with guests.
- Welcome guests, assist with luggage, provide directions and respond to enquiries professionally.
- Maintained professional demeanour whilst dealing with difficult situations.
- Resolve guest requests efficiently while maintaining a professional and friendly approach in a fast-paced environment.
- Recommended hotel services to upsell dining, bar and spa experiences.
Christmas Sales Assistant
Flying Tiger Copenhagen
London
11.2024 - 01.2025
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Improved customer service by efficiently handling queries and complaints.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Maintained stock levels and organised product displays.
- Worked effectively as part of a team during the busy Christmas trading period
Event Caterer
Family Weddings
London
04.2019 - 05.2024
- Assisted in catering for family weddings and large events.
- Prioritised punctuality in all aspects of service from initial setup to final teardown, respecting the schedules of other event professionals involved.
- Strengthened organisational, multitasking and customer service skills while working under pressure
- Worked collaboratively to prepare, serve food and coordinate event setup.
- Utilised excellent multitasking skills under pressure during busy periods whilst maintaining consistency in food quality.
- Created a welcoming atmosphere at every event catered through attention-to-detail in presentation style.
Volunteer Caterer
Chelsea Academy
London
09.2021 - 05.2023
- Prepared and served meals to students and staff during break and lunch periods.
- Worked efficiently as part of a team to ensure meals were prepared and served on schedule.
- Maintained high standards of cleanliness, food hygiene and organisation within the kitchen
- Developed strong teamwork, communication and time management skills in a fast-paced environment
- Maintained hygienic work environment, ensuring food safety regulations were adhered to.
Education
BSc (Hons) - International Political Economy
City St George's, University of London
/2023 - /2026
A-Levels - Sociology (C) , Economics (D) , Business (D)
Chelsea Academy Sixth Form
London /2021 - /2023
GCSEs - Including Grade 8 English Literature, Grade 7 English Language and Grade 6 Mathematics.
Chelsea Academy Secondary School
London /2016 - /2021
Skills
- Time management expertise
- Multitasking proficiency
- Excellent communication skills
- Initiative taking
- Elite Teamwork
- Problem Solving
- Resilience under pressure
- Team Leadership
- Interpersonal communication
- Strategic planning
- Inventory management
Affiliations
- Gym training, football, travelling, and following current affairs, politics and economics.
Accomplishments
Volunteering at Holy Trinity Primary School - Enhanced my leadership skills and became more resilient after coordinating and leading educational sessions for children.
Recognised as Employer of the Month on multiple occasions at Park Plaza Westminster Bridge - for consistently delivering exceptional performance, demonstrating strong communication, professionalism, reliability, and a commitment to exceeding guest expectations all within a fast-paced environment.
Developed Strong Analytical & Research Skills - Applied economic, political and quantitative analysis throughout my degree to evaluate global markets, international trade and public policy, strengthening critical thinking and problem-solving abilities.
Trusted with Guest Relations in a High-Profile Hotel - Built strong communication, stakeholder management and problem-solving skills by interacting with international guests and collaborating across multiple hotel departments.
Languages
English
Native
Arabic
Advanced
References
References available upon request.
Timeline
Concierge Host
Park Plaza Westminster Bridge London
01.2025 - Current
Christmas Sales Assistant
Flying Tiger Copenhagen
11.2024 - 01.2025
Volunteer Caterer
Chelsea Academy
09.2021 - 05.2023
Event Caterer
Family Weddings
04.2019 - 05.2024
BSc (Hons) - International Political Economy
City St George's, University of London
/2023 - /2026
A-Levels - Sociology (C) , Economics (D) , Business (D)
Chelsea Academy Sixth Form
/2021 - /2023
GCSEs - Including Grade 8 English Literature, Grade 7 English Language and Grade 6 Mathematics.
Chelsea Academy Secondary School
/2016 - /2021