Summary
Work history
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Hi, I’m

Sultan Abdulftah

Summary

Hard-working [Payments Processing ] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Work history

Alinma Bank
Riyadh

Payments Processing Facilitator
02 2022 - Current

Job overview

  • Supported analysis of balance sheets and income statements.
  • Compiled records for audits to facilitate smooth and complete reviews.

*Recorded sales transactions, outgoing payments, and receipts to support financial governance.

  • *Met departmental training requirements to consistently improve standard of work.

* Calculated bills owed by customers, prepared invoices and distributed statements.

* Responsible for processing all daily incoming

• SWIFT MT103 (direct + indirect),

• * Responsible for processing all daily incoming

• SWIFT MT202.

• *Handling all incoming and outgoing SWIFT payments that rejected by compliance

• department. .*

* Settled daily SARIE payments.

• * Handling all outgoing corporate payments • (SWIFT+SARIE).

• * Responsible for processing all returned • payments (SWIFT + WU + INMA EXPRESS + ALINMAPAY).

• * Handling all inquiries and complaints related to (SWIFT + SARIE + WU + INMA EXPRESS).

• *Handling SAMA complaints.

• * Activate international beneficiaries thru MCR system.

• * Communicate with treasury sales desk

department to obtain special rates for our customers.

• * Prepare daily reports for our management.

• * Handling all correspondent banks inquires.

• * Handling all international and local banks inquiries.

• * Dealing with compliance and risk department

• for the investigation cases.

• * Settled all daily pending payments in the • outstanding reports received from account proof (reconciliation Department),.

  • Handling SWIFT invoices in monthly basis .*communicate with IT department for any • technical issue. : * Processing Local payments (SARIE) international • payment (SWIFT) Investigation payments DDMS.

• + Coordinate with internal and external auditors or the audits and periodical examination of operations

• ' Ensure that all input data has been appropriatel)

• approved and verified so that the validity of data can be relied upon and financial loss to the Bank avoided.

  • Ensure the verification and approval of all outgoing payments and payment messages .
  • Ensure to follow policies & procedures

• * Carrying out projects duties assigned by the management

  • part in IS0 20022 projects. (New Swift standard)

• Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement.

• Developed monthly, quarterly and annual profit and loss statements and balance sheets. Dracacead niahtlit hille hoeke snd uandar natman uarth

Alinma Bank
Riyadh

Quality Specialist
03 2015 - 02 2022

Job overview

  • Solving complaints and directing them to the competent departments and also working oncomplaints of the Monetary Agency and taking customer satisfaction to provide the bestservice, In Phone banking i Have experience in accounting and Creditcard and compliance and customer care
  • Worked With Social Media answering a customers questions and solving theproblems
  • And I Have knowledge with international transactions also Western union
  • Complete monthly report for satisfaction to be Givin to the management
  • Handle customer queries
  • Complaints and resolve
  • Work within the empowerment and authorization matrix
  • Complete a monthly report for SAMA complaints
  • Data management and investigate for Anti-money laundering and sanctionsstatutes for international transactions
  • Handle Sama complaints and resolve
  • Responsible for following up and escalating visa objections
  • Knowledge in sadad account and otb
  • Monitoring ATM machines and update it and make reports to concern department.
  • Compiled and analysed test data and results to improve product quality.
  • Gathered and maintained inspection records in company databases.

SABB Bank

Call Centre Supervisor
02 2014 - 03 2015

Job overview

  • Bank, I Have worked in Saudi Hollandi bank for 1 Year
  • In accounting and complain
  • Montiring claims cash Withdrawal and deposit
  • Knowledge in sadad account and otb
  • Monitoring Credit card fraud transaction
  • Monitoring ATM machines and update it and make reports to concerndepartment
  • Making installment requests for credit card
  • Undertook complex calls to pacify and reassure irate customers.
  • Coordinated training opportunities to promote customer service excellence amongst staff.

Education

King Faisal University

Bachelor from Business Administration

Skills

  • Creativity
  • Time management
  • Leadership
  • Attention to details
  • Communication
  • Work ethic
  • Team work
  • Investigative research
  • Bill processing
  • Credit and collections
  • Complaint handling and resolution
  • Active listening

Accomplishments

  • Ishbiliyah /Ryiadh
  • PORTFOLIO
  • Linkedin https://linkedin.com/in/sultan-alha zmi-a29872119

Additional Information

  • PERFORMANCE

Languages

Arabic
Native
English
Advanced

Timeline

Payments Processing Facilitator

Alinma Bank
02 2022 - Current

Quality Specialist

Alinma Bank
03 2015 - 02 2022

Call Centre Supervisor

SABB Bank
02 2014 - 03 2015

King Faisal University

Bachelor from Business Administration
2022
Sultan Abdulftah