Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Suleman Nagem

Overstone

Summary

Results-driven Shift Manager with over 3 years of experience in overseeing daily operations, managing teams, and ensuring adherence to key performance indicators (KPIs). Adept at handling employee relations, conducting investigations and appeals, and ensuring compliance with health and safety regulations. Proven ability to improve efficiency through effective training, resource management, and process optimization.

Overview

3
years of professional experience

Work History

Asda Brackmills

Shift Manager
12.2023 - Current

Job overview

  • Lead a team of 6 manager, 4 team leaders as well as 115 employees on shifts, ensuring optimal performance and productivity
  • Monitor and analyse KPIs, driving the team to consistently meet and exceed targets
  • Manage employee absences, ensuring minimal disruption to operations through effective resourcing and shift planning
  • Conduct investigations and manage appeals related to workplace incidents, maintaining fairness and transparency
  • Ensure compliance with all health and safety regulations, conducting regular audits and risk assessments
  • Provide training and development opportunities to staff, resulting in improved skills and performance
  • Collaborate with upper management to align shift operations with overall business goals

Asda Brackmills

Assistant Shift Manager/Department Manager
01.2018 - 01.2023

Job overview

  • Supported the Shift Manager in overseeing daily operations, ensuring smooth running of shifts
  • Assisted in tracking KPIs, analysing performance data, and implementing improvements where necessary
  • Managed indirect hours by optimizing shift schedules and resources
  • Played a key role in health and safety compliance, contributing to the development of safety protocols
  • Assisted in employee training, focusing on skill development and compliance with operational procedures

Asda Brackmills

Team Leader
01.2020 - 01.2021

Job overview

  • Supervised a team of 35 employees, ensuring high levels of productivity and quality
  • Monitored daily operations and provided on-the-spot training and support to team members
  • Coordinated with the Shift Manager to address any operational issues and implement solutions
  • Assisted in maintaining a safe working environment by adhering to health and safety guidelines

Education

Coventry University

Master’s degree from Forensic Computing
2015

University Overview

Additional Information Languages: Fluent in Arabic (spoken and written), English (spoken and written)

Skills

  • Team Leadership & Management: Expertise in managing shift operations, leading teams, and ensuring consistent performance Handle sensitive and confidential information with discretion, maintaining a high level of trust and integrity
  • KPI Monitoring & Achievement: Skilled in tracking and achieving KPIs, with a focus on productivity, quality, and efficiency
  • Employee Relations & Conflict Resolution: Experienced in handling absence management, conducting investigations, and managing appeals
  • Health & Safety Compliance: In-depth knowledge of health and safety regulations, ensuring a safe work environment for all team members
  • Training & Development: Proven track record in training staff, fostering a culture of continuous improvement, and upselling the workforce
  • Operational Efficiency: Strong focus on minimizing indirect hours and optimizing shift schedules to enhance operational efficiency
  • Arabic Language Proficiency: Fluent in spoken and written Arabic, with experience in business communication, translation, and cultural mediation

Timeline

Shift Manager
Asda Brackmills
12.2023 - Current
Team Leader
Asda Brackmills
01.2020 - 01.2021
Assistant Shift Manager/Department Manager
Asda Brackmills
01.2018 - 01.2023
Coventry University
Master’s degree from Forensic Computing

Similar Profiles

CREATE PROFILE
Suleman Nagem