Suleman Hussain

• Maintain extensive knowledge on multiple different campaigns dealing with different business calls throughout the shift such as Avanti Gas, Shipton&CO, Heylo Housing, JML and many others.
• Resolved customer complaints following appropriate guidelines.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Processed high-value payments with meticulous accuracy.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Built rapport with new and existing customers to boost client retention.

• Outbound and inbound calls.
• Built rapport with customers through courteous and professional communications.
• Offered clients product advice, increasing customer satisfaction.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
• Assisting and providing insurance information to customers that struggle to understand.
• Booking customers in to have their vehicles checked over by the specialists body team.

• Customer service agent in 2020 and progressed to become a senior manager in 2021
• Trained employees on optimal processes and use of equipment to boosting department productivity.
• Amend and updated training documents.
• Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
• Quality checked agents calls and scoring via specific score card.
• Frequent meetings with SDM and Clients.
• Dealt with sensitive customer escalated complaints.
• Ensuring all agents adherence is on target.
• Interviewed recruitment's selection for a Customer Service Agent role.

Project South Africa Intersect (28/10/22 - 31/11/22)

• Conduct training sessions in a classroom setting, covering topics such as process, system work, the importance of security (DPA).
• Amended and updated training documents best fit for face2face training.
• Weekly meetings to discuss the progression of the project with the intersect business CEO.
• Adapted and overcame the new culture and language barrier
• Analysed statistics and KPIs to identify potential service improvements.

• Dealing with expensive clothing.
• Hard labour to meet the customers expectations.
• Operating Machinery.
• Dealing with customers and understanding their requests.
• Writing up the correct tickets.

• Answer telephones and provide callers with information, take messages.
• Greet visitors and assist by allocating available seating according to numbers in parties.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Place food servings on appropriate plating and serve in timely manner advised.
• Load trays with accessories, such as cutlery, napkins or condiments