Sukhvir Butter

Team Leadership & Operational Impact
• Took on Proxy Team Lead responsibilities regularly, directing 40–45 associates per shift during peak times and absence coverage.
• Implemented coaching strategies that led to a 28% improvement in top-tier AA performance, compared to site-wide average of 18%.
• Managed daily floor activities, conducted informal stand-ups, and coordinated with Process Assistants to solve real-time workflow blockers.

Instructor, Quality Coaching & Performance Development
• Delivered structured training to over 50 new joiners as an IB Instructor, with Week-over-Week (WoW) improvements of up to 33% in productivity for trained AAs.
• Promoted to Quality Coach and later designated Quality Jedi, leading coaching sessions that reduced stowing errors by 21% within 3 weeks.
• Provided live feedback and follow-ups, increasing first-time quality success rate by 19% over baseline.

Process Optimization & KPI Monitoring
• Monitored and tracked stow productivity, quality, and adherence KPIs, reporting weekly data insights to TLs and Operations.
• Identified and corrected stowing inefficiencies, helping raise team output by 15% above standard during critical shifts.

Safety & Collaboration
• Reinforced Amazon’s safety culture by participating in safety audits and floor-level checks—helping maintain a zero-incident rate over 6 months.
• Coordinated across Inbound/Outbound teams and supported alignment with Labour Planning to ensure adequate shift coverage and peak readiness.

• I worked as a Trainer/Problem solver at Tesco UK, where I handled various responsibilities and served as a trainer for new joiners, ensuring they were well-prepared for their roles. I was promoted to Problem Solver, where I focused on identifying and resolving critical issues to maintain smooth operations.
• Utilised ability to Identify Problems in the inventory management process, leading to an improved fulfillment strategy.
• Developed and implemented fulfillment strategies that improved operational efficiency, reducing error rates by 15%.
• Used analytical skills to diagnose and Improve Processes, resulting in a 20% increase in overall productivity.

• In my role as Sales Executive at Premier Exotics Ltd, I adeptly tackled challenges to boost sales and improve customer satisfaction. Through effective communication, I built lasting customer relationships and provided tailored product recommendations, showcasing my interpersonal skills.
• Managed conflicts with stakeholders, ensuring timely and accurate delivery of products, contributing to 100% on-time shipments.
• Enhanced Operational Excellence through optimising workflows, which resulted in a 15% increase in customer satisfaction.
• I provided actionable recommendations after analysis, resulting in a 16% increase in profit for the company compared to the previous season.

• Worked as a Sales assistant, where I provided support to the sales team in promoting and selling products. I assisted customers with product inquiries, purchases, and after-sales service, contributing to a positive customer experience.
• Enhanced customer satisfaction by providing clear written and verbal communication regarding order status updates, resulting in 100% positive reviews from satisfied customers.
• Demonstrated aptitude for maintaining professional relationships with suppliers, ensuring timely delivery and product availability.
• Coordinated with the sales team of more than 35 people to maintain product displays and visual merchandising.
• Used Train Employees ability to enhance overall performance, reducing order processing time by 20%.

• I began my journey at the company as a sales analyst, leveraging data-driven insights to optimise sales strategies. Through my dedication and support in driving excellence in sales for the team, I was promoted to the role of sales manager.
• Used data analysis to identify bottlenecks in the supply chain and implemented changes that improved order processing times by 15%.
• My ability to leverage data effectively and drive sales performance played a crucial role in the company's success during festival season period.
• I led a team of 185 individuals across the Punjab region to achieve and surpass sales target goals.
• While performing my duties, I also ensured stakeholder & vendors satisfaction, leading to significant profit growth for the company.