SUKHMIT GILL

• Developed strong negotiation skills by collaborating with the events manager and clients to ensure optimal DJ booth setup for each event.
• Built and maintained strong client relationships, driving repeat business through personalized service and clear communication.
• Ensured safe and smooth event operations by proactively managing crowd control and addressing potential issues.
• Experienced in handling and safely transporting heavy equipment, setting up complex technological systems, and ensuring all equipment functions properly.
• Utilized a confident, engaging personality to connect with audiences and enhance event experiences.

• Reception: Managed customer inquiries, party bookings, and made adjustments to meet client needs. Efficiently handled high-volume phone and email inquiries, ensuring a warm, welcoming experience for both adults and children.
• Court Supervisor: Opened the building and prepared activities for guests. Created staff rotas, covered shifts, and ensured smooth operations during busy periods.
• Entertainment Training: Completed comprehensive training in Flipout’s entertainment offerings, including Bumper Cars and Laser Tag, focusing on both technical and safety aspects.
• Safety Management: Conducted regular safety audits, investigated accidents, and implemented risk assessments, reducing workplace incidents.
• Operational Problem-Solving: Identified and proposed solutions to operational issues, enhancing service efficiency and guest satisfaction.
• Café Operations: Trained in café operations, including customer service, food prep, and coffee machine operation. Maintained high health and safety standards while delivering a positive customer experience.

● Demonstrated strong customer service and communication skills at LEGOLAND, fostering lasting relationships with diverse customers and cultivating season-long loyalty.

● Commercial Awareness: Kept abreast of LEGOLAND's promotional updates and new offerings, ensuring optimal awareness for maximising sales.

● Operated and maintained cash registers with sufficient cash floats.

● Oversaw training of junior sales staff, providing ongoing mentoring to ensure positive team performances.

● IT/Technical Skills: Delivering reliable support to customers across various online and offline channels, proficiently managing cutting-edge technological devices (Mosaic Maker and Mini figure Factory) with a focus on promoting upsells and enhancing customer engagement.

● Managing the construction of Photo Booth and ensuring that all equipment is available, correct signage is posted and up to high quality standards

● Ensuring props and booths are relevant for specific themes of events so that visual appeal is maintained, elevating the experience for the customer

● Maintain positive interaction with guests to ensure outstanding customer service through offering a friendly service and excellent communication, which in turn promotes the company

● Ensured that security and safety protocols are carried out throughout the event, as there are many situations that could possibly occur

Bar Assistant
- Planned staffing levels based on service demands, managing up to 5 team members during peak periods to ensure smooth operations and timely service.
- Delivered prompt and precise drinks service to over 200 customers per shift at capacity events, successfully minimizing wait times to under 3 minutes during peak hours.

• VIP Guest Relations: Ensured VIP and repeat guests received personalised service, coordinating special amenities and maintaining a record of preferences to exceed their expectations.
• Upselling Services: Actively promoted hotel amenities, including dining, spa, and concierge services, which resulted in increased revenue through successful upselling of rooms and services.
• Technology & System Management: Utilised advanced property management systems (PMS/OnQ) to monitor room availability, schedule housekeeping, and track guest preferences, contributing to overall hotel operations efficiency.
• Multi-Tasking in High-Pressure Environment: Managed a high volume of guests during peak times such as holidays or events while maintaining professionalism and efficiency, ensuring that service standards were met without compromising on attention to detail.
• Spreadsheet Update: Updating handover spreadsheets with important office metrics and logged daily activities.