Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sukhdev Singh

39 Adamstown Park Lucan

Summary

I am a Technical Service Engineer at Flashblade, I have worked with File and Object storage technologies. Completed Level 9 Degree in 2023, demonstrating commitment to professional development. Strong communication and interpersonal skills enhance collaboration and service delivery. Proven ability to tackle challenges and achieve organizational goals effectively.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Services Engineer - Flashblade

Pure Storage
Dublin
11.2024 - Current
  • Provided technical support for hardware and software issues.
  • Collaborated with cross-functional teams to troubleshoot complex problems.
  • Assisted in the installation and configuration of network devices.
  • Responded to customer inquiries regarding service functionalities and features.
  • Resolved escalated service requests from customers within agreed upon SLAs.
  • Document incident reports and conduct RCA for Sev 1 issues.
  • Thorough investigation of logs to identify the causes of failures and issues.
  • Guiding and mentoring new team members on policies and product-related issues

Technical Support Engineer - Enterprise

Dell EMC
Dublin
12.2018 - 11.2021
  • Assisting customers with technical issues
  • Worked with PowerEdge PowerVault MX chassis and some tape library too as a part of the job
  • Talking to the customers on call and assisting with the technical problems
  • Working with dell chassis and Dell blade servers
  • Some hands-on experience with Vmware and vSAN
  • Completed Dell PowerEdge Associate certification
  • VxRail trainings also done as a part of the job
  • VxRail related troubleshooting experience .

Store Assistant

Spar
Dublin
04.2018 - 12.2018
  • Responsible for day-to-day operation
  • Managing and servicing customer requirements
  • Handling Managing stocks
  • Documenting and reporting manager for daily activity .

Class Representative

Institute Of Technology
09.2017 - 04.2018
  • Responsible for the wellbeing of the student body and keep them in check
  • Addressing issues and giving feedback to the year head / board
  • Keeping students up to date with college events and assignments
  • I also act as a spokesperson for the students.

Intern/Trainee

Dell EMC
05.2016 - 09.2016
  • Learning About Servers and Switches
  • Working in a Team
  • Providing excellent customer service

Education

Master of Science - Information Technology Managemnt

SETU Carlow
Carlow
01-2024

Bachelor of Science (Honours) - IT Management, Information technology

Technology University
2021

Bachelor of Science - Computer Science

Technology University
2020

HSE/ Leaving Cert - Computer Science

Sheth Vidya Mandir Junior College of Science & Commerce
2016

SSC/Junior Cert -

J.B.Ludhani High School
2014

Skills

  • Case management
  • Team collaboration
  • Diagnosing and troubleshooting
  • Root cause analysis
  • Customer relations
  • Remote troubleshooting
  • Critical Thinking
  • Technical Troubleshooting
  • Interpersonal Communication
  • Problem-Solving
  • Customer Service
  • Log analysis

Certification

  • PowerEdge Associate certified
  • Pure Certified Data Storage Associate
  • RCA/IR Writing L1

Timeline

Technical Services Engineer - Flashblade

Pure Storage
11.2024 - Current

Technical Support Engineer - Enterprise

Dell EMC
12.2018 - 11.2021

Store Assistant

Spar
04.2018 - 12.2018

Class Representative

Institute Of Technology
09.2017 - 04.2018

Intern/Trainee

Dell EMC
05.2016 - 09.2016

Bachelor of Science (Honours) - IT Management, Information technology

Technology University

Bachelor of Science - Computer Science

Technology University

HSE/ Leaving Cert - Computer Science

Sheth Vidya Mandir Junior College of Science & Commerce

SSC/Junior Cert -

J.B.Ludhani High School

Master of Science - Information Technology Managemnt

SETU Carlow

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Sukhdev Singh