Summary
Overview
Work history
Education
Skills
Certification
Languages spoken
Timeline
Generic

Sukhdeep Kaur

Hounslow

Summary

Talented professional with solid background in performing various administrative and editorial tasks necessary to promote people and products. Easily builds relationships with clients and consistently meets sales targets. Passion for working in team environments.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Customer Assistance Agent

Wilson Jame at Heathrow Airport
11.2023 - 12.2024
  • Meeting and greeting customers
  • Responding to customer inquires
  • Ensuring customer satisfaction
  • Solving queries of customers in positive manner
  • Maintain customer records
  • Escalating issues that require attention
  • Following safety and compliance regulations
  • Flexibility to work in team environment
  • Prioritize tasks and set personal deadline to meeting goals before actual deadline
  • Ensuring that airport security policies and procedures are followed

Support Worker

Alder Associates
05.2022 - 03.2024
  • Working with special needs children
  • Completing daily tasks such as bathing, checking his temperature, heart, and pulse rate
  • Entertaining them by playing / reading books / games
  • Being approachable and positive for them
  • Sending daily records to management (summary of day)
  • Ensuring that children are always safe and healthy

Letter and Parcel Sorter

Angard Staffing
04.2022 - 11.2023
  • Working at Royal Mail, sorting through letters
  • Organising letters in team setting
  • Separating parcel and letters according to area code
  • Ensuring that all tasks were completed in daily manner
  • Flexible to work under pressure and make sure deadlines were met
  • Reduced misplaced parcels through careful attention to detail.
  • Followed safety protocols strictly to prevent workplace accidents.

Sales assistant

sada superstore
Hounslow
03.2015 - 10.2019
  • Offered personalised shopping advice to enhance customer experiences.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Trained new staff members, fostering supportive working environment.
  • Improved customer service by efficiently handling queries and complaints.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.

Administrative Assistant

Inspired Design & Build Ltd.
05.2010 - 01.2014
  • Meeting and greeting customers
  • Managing bookings and cancellations
  • Making appointments, maintaining client records and handling financial transactions
  • Support staff and flexible to teamwork
  • Ensure all administration work up to date according to demands and reviews.
  • Building customer relations and improving customer retention by providing customer satisfaction
  • Assisted preparation of regularly scheduled reports for upper management review.
  • Submitted timely reports which provided critical updates on various projects.
  • Kept adequate office supplies on hand to support staff and business requirements.

Education

Bachelor of Arts - English, punjabi, history

Punjab University
Punjab (India)
05/2004 - 05/2007

A-levels - English, punjabi, sociology

Punjab Education Board
Punjab (India)
03/2003 - 03/2004

Skills

  • Result driven customer service experience with over 10 years of experience
  • Excellent ability to work in team to achieve company’s goals before deadlines
  • Manage high volume interactions and build long term relationships
  • High attention to details and organizational skills
  • Excellent verbal and written communication Skills
  • Strong problem solving and conflict resolution abilities
  • Skilled in using CRM system
  • Multichannel support (phone, email and chat)
  • Ability to handle high-stress situations
  • Time management and multi-tasking
  • Teamwork
  • Flexibility
  • Resilience
  • Understanding of regulatory compliance
  • Customer service systems proficiency

Certification

  • First Aid Training 2023
  • Conflict Resolution 2022
  • Moving and Handling 2022
  • Epilepsy Awareness 2022
  • Food Safety Level 2 2022
  • Lone Working 2022
  • Peg Feeding 2022
  • Safeguarding of Children Awareness 2022

Languages spoken

English
Punjabi
Hindi
Urdu

Timeline

Customer Assistance Agent

Wilson Jame at Heathrow Airport
11.2023 - 12.2024

Support Worker

Alder Associates
05.2022 - 03.2024

Letter and Parcel Sorter

Angard Staffing
04.2022 - 11.2023

Sales assistant

sada superstore
03.2015 - 10.2019

Administrative Assistant

Inspired Design & Build Ltd.
05.2010 - 01.2014

Bachelor of Arts - English, punjabi, history

Punjab University
05/2004 - 05/2007

A-levels - English, punjabi, sociology

Punjab Education Board
03/2003 - 03/2004

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