Summary
Overview
Work history
Education
Skills
Certification
Timeline

Sukhdeep Kaur

Harrow,Middlesex

Summary

Highly accomplished and success-driven International Higher Education Professional with over 23 years of experience delivering complex international educational and training programmes for major multinationals and academic institutions across the UK, Australia, and the Middle East. An excellent communicator who can operate effectively with and within teams at all organisational and external levels. Successful track record in leading and managing business teams and projects, including education, training administration, performance management, national career development needs, and internships within projected budgets. Proven track record for changing the game by forging partnerships with proven leadership and management credentials. Excels at nurturing valuable partnerships and driving operational strategies using a result-orientated approach. Skilled in budgetary oversight and resource allocation. An active listener, culturally sensitive, and leveraging exemplary negotiation skills. Brings a deep passion and enthusiasm for quality control across student, academic and professional services, driving strategic development to meet tight deadlines .

Overview

22
22
years of professional experience
1
1
Certification

Work history

Sponsor Engagement Manager

Navitas UK Holdings Limited
, Oxfordshire
01.2006 - 10.2023
  • Defined and implemented strategies to set up a business unit to support 15 European colleges for business growth in sponsored student numbers.
  • Supported the admission team with sponsored student applications for timely conversion
  • Developed a strategy to streamline processes to support the colleges to meet the deliverables and ensure revenue collection to meet the 5-year vision
  • Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
  • Kept records of all contact with clients using CRM system.
  • Reviewed client portfolio to identify opportunities for cross-selling.

Business Development Manager

Navitas UK Holdings Limited
, Oxfordshire
09.2018 - 05.2023
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Leveraged strong working knowledge of products and systems within the Higher Education industry.
  • Established clear budgets with sound controls to keep business operating with optimum finances.
  • Coached team to build client relationships and exceed sales targets.
  • Determined strategic direction of organisation based on scholarship project.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Enforced service standards to maintain establishment reputation for excellence.

Development and Education Specialist

Qatargas Operating Company Limited
Doha, Qatar
11.2015 - 07.2018
  • Delivered yearly Qatarisation Executive and Qatarisation Award Reports
  • Established and maintained stringent quality standards in clearing all outstanding national development, scholarship and sponsorship issues
  • Provided recommendations to complex issues relating to national development, scholarship, sponsorship and the English Language programme, ensuring timely solutions are applied according to company policies and procedures.
  • Liaised with external parties such as Qatar Energy and its affiliated companies, educational institutions locally and overseas, and short-term training providers to successfully implement all aspects of Qatarisation initiatives
  • Key Achievements:
  • Led yearly Qatarisation Award submission; QatarGas won the appreciation award in the Learning and Development Category in 2016 after a 4-year gap
  • Played a key role in recruiting and selecting scholarship candidates, providing guidance and support in selecting universities overseas and locally
  • Reviewed and updated all Qatarisation policies and procedures, including - Scholarship and Sponsorship, Internship, English Language Training, National Graduate Development Programme and Postgraduate policies
  • Contributed to enhancing the automated system used by Qatargas for National Development.

Learning and Career Development Coordinator

Bunduq Company Limited
Abu Dhabi, UAE
11.2013 - 10.2015
  • Held an internal advisory role to departmental managers, section heads, senior supervisors and coaches on Nationals' career development plans, learning and workplace training, which includes all aspects of Bunduq's learning, training and career development systems, policy and procedures
  • Created training programmes guaranteed to achieve key organisational objectives.
  • Developed soft skills by providing training in time management, problem-solving, and effective communication.
  • All career development plans conform to the approved structure, format, typical plan durations, content and milestones for progression and appointment as defined by People Policy Manual (PPM) for learning and career development.
  • Key Achievements:
  • Matured and stabilised Bunduq's “Learning & Career Development” system, protocols and structure for Nationals to demonstrate their effectiveness as independent learners
  • Led yearly Nationalisation Award submission, Bunduq winning the Crystal Award in the Learning and Development Category for the first time in 2015
  • Set up a sponsorship and scholarship programme to meet the 2030 national vision.
  • Established and implemented an Electronic Performance Management system and project-managed four integrated elements to ensure effective rollout within the agreed timeframe
  • Coordinated, supported, and managed the company training budget to continuously improve the company's learning culture.

Educational Services Manager

StudyGroup
Brighton, Brighton and Hove
04.2006 - 10.2013
  • Managed and implemented scholarship educational projects in the UK and Europe; managed the delivery of in-country International Foundation Year
  • Formed strong relationships with Middle Eastern UK-based Embassies, characterised by robust business connections to provide specialised evaluation of sponsors' needs
  • Established, managed, and led Studygroup's student supervisory team to support and manage over 380 scholarship students
  • Key Achievements:
  • Set up delivery of the International Foundation Programme in Qatar Over two years for Qatar Petroleum to achieve their Nationalisation target with a 100% success rate for students to progress to degree programmes at UK universities
  • Managed a team of teachers, including the quality control of the programme delivery
  • Effectively complied policies and executed the procedures to ensure the successful delivery of scholarship and sponsored training initiatives
  • Held financial responsibility for over £3M worth of projects each year
  • Successfully managed the expectation of company clients' maintaining excellent working relationships whilst delivering complex, demanding and difficult project outcomes.

Project Manager

IDP Education Australia Private Limited
Canberra, Australia
10.2001 - 09.2005
  • Managed, implemented & administered 4 Middle Eastern contracts, including Qatar Energy (Qatar), Kuwait Ministry of Higher Education (Kuwait), EDAAD (Dubai) & General Organisation for Social Insurances (Saudi Arabia)
  • Supported the team in managing contracts with the Government of Botswana and the Ministry of Defence Thailand
  • Key Achievements:
  • Led a successful collaboration between TAFE Challenger and Qatar Petroleum to deliver up to a Certificate level 4 qualification in Qatar, which is still operational
  • Ensured detailed project plans were developed and maintained, identifying key milestones, tasks, priorities, risks and responsibilities
  • Successful in resolving issues related to contracts and budget expenditure and review in accordance with business requirements
  • Developed strategies for managing students at risk of not completing their studies within the sponsorship period
  • Successfully managed crisis and critical incidents, including 3 student fatalities
  • This required coordination across multiple teams (institutions, clients, legal, commercial)

Education

Certificate II in Travel and Tourism -

Tropical North Qld Institute of TAFE
1997

Master of Arts - undefined

1991

Bachelor of Arts - undefined

Amritsar University
1989

Skills

  • Student Recruitment
  • Coaching and Mentoring
  • Performance Management
  • Crisis Management
  • Budget Management
  • Strategic Direction
  • Business Development and Planning
  • Resource Management
  • Teamwork & Team Management
  • Leadership
  • Communication skills

Certification

Accredited ‘Belbin' Team Role Facilitator Trained Coach & Workplace Trainer KPMG's Introduction to Project Management Managing in a Dynamic Environment & Marketing modules from MBA Degree Programme Selection Panel Training Cross-Cultural Skills Course Conflict and Development - MSC Module Strategic Planning CAREER NOTE Best Female Coach Award - 2015 HSE Appreciation Award - 2014 Previous role includes International Student Officer for Tropical North Queensland Institute of TAFE. Led the international student unit, overseeing the international student database, student application processing & international student course inquiries. Ensured all enquires were answered in with in 48 hours & managed a budget of $500K with 120% growth in student numbers in over 2 years. Further details are available upon request.

Timeline

Business Development Manager - Navitas UK Holdings Limited
09.2018 - 05.2023
Development and Education Specialist - Qatargas Operating Company Limited
11.2015 - 07.2018
Learning and Career Development Coordinator - Bunduq Company Limited
11.2013 - 10.2015
Educational Services Manager - StudyGroup
04.2006 - 10.2013
Sponsor Engagement Manager - Navitas UK Holdings Limited
01.2006 - 10.2023
Project Manager - IDP Education Australia Private Limited
10.2001 - 09.2005
Tropical North Qld Institute of TAFE - Certificate II in Travel and Tourism,
- Master of Arts,
Amritsar University - Bachelor of Arts,

Similar Profiles

Create profile
Sukhdeep Kaur