Sukanya Wood

City catering

Stoke-On-Trent City Council

Stoke-on-Trent, Staffordshire

03.2020 - Current

Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Upheld presentation standards by arranging food items attractively on serving trays and tables.
Ensured freshness of ingredients by properly storing them according to food hygiene standards.
Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
Enhanced customer experience by promptly addressing queries and complaints.
Assisted in training new staff members, fostering a supportive work environment.
Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
Executed food preparation tasks efficiently to meet dining deadlines.
Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
Provided excellent customer service, ensuring guest satisfaction.
Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
Collaborated with other team members for smooth catering operations during events.
Implemented hygiene protocols throughout daily duties ensuring safe food handling.
Served food and beverages to dining guests with outstanding customer service.
Cleaned preparation areas thoroughly to avoid cross-contamination.
Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
Prepared service area and kitchen equipment as directed.
Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
Carefully prepared ingredients based on menus, portion control and agreed quality standards.
Stored clean tableware, platters and chaffing dishes in designated areas after each catering event.
Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
Demonstrated excellent communication skills whilst liaising with other hotel departments to fulfil guest requirements.
Prioritised tasks efficiently handling multiple assignments simultaneously without compromising quality.
Reported maintenance issues promptly facilitating quick repairs and minimal inconvenience for guests.
Ensured comfort of hotel guests by providing efficient room service delivery.
Collaborated harmoniously with team members working collectively towards shared goals.
Handled requests for extra amenities promptly, ensuring guest satisfaction.
Delivered prompt and efficient laundry service to contribute to overall positive guest experience.
Exhibited proficiency in time management by completing assigned duties within deadlines.
Provided swift response to emergency situations demonstrating calmness and professionalism under pressure.
Replenished minibar items swiftly as needed ensuring uninterrupted availability for guests.
Adhered strictly to lost-and-found procedures, contributing towards operational integrity of the establishment.
Assisted in the improvement of housekeeping processes for better efficiency.
Promoted a hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly.
Managed inventory of room supplies effectively, minimising waste and unnecessary expenditure.
Maintained exceptional cleanliness in guest rooms by diligently performing daily cleaning tasks.
Observed strict compliance with hotel's security protocols reinforcing overall safety standards.
Participated proactively in training sessions to improve professional skills continuously.
Utilised proper chemicals and supplies for cleaning tasks, adhering strictly to safety regulations.
Achieved high customer satisfaction with meticulous attention to detail during room preparation.
Cultivated a welcoming atmosphere by preparing rooms prior to guest arrival meticulously.
Reported maintenance issues for prompt resolution.
Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
Secured guest rooms after performing housekeeping services.
Identified cleaning efficiencies to reduce average room preparation times.
Trained new room attendants on company policies and cleaning procedures.
Delivered extra linen and toiletries to meet guest needs.
Reported on check-outs and room vacancies to maintain accurate occupancy records.
Inspected rooms to assess cleaning and repair needs between guest stays.
Stocked trollies to maintain stable cleaning supplies.
Prioritised tasks to consistently meet room readiness upon guest check-in.
Cleaned 22 room hotel to achieve immaculate presentation and hygiene.
Vacuumed and dusted reception areas and walkways.
Addressed guests' problems and fulfilled special requests.
Cleared and organised Back of House areas to minimise accident risks.
Resolved guest queries in line with service standards and protocols.
Completed smooth housekeeping with exceptional planning and quality assurance.
Sanitised bathrooms to uphold strict hygiene and infection control procedures.
Delivered outstanding service to boost customer retention and referrals.
Expertly operated cleaning equipment to fulfil time targets.
Followed health and safety standards governing correct use of chemicals.
Removed used towels and bedding, replaced with new and reset spaces to professional standards.
Cleaned surfaces to preserve professional standards and minimise infection risks.
Kept floors clean with regular sweeping, vacuuming and mopping.
Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.

Summary

Overview

Work history

City catering

Education

Skills

Certification

Timeline

City catering

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