Sukanya Wood
Stoke-on-Trent,Staffordshire
Summary
A calm and composed professional with Multilingual Skills,
Loyal employee with keenness to learn new skills. I am 41 years old, fit, active and can work on my own initiative or as a team player,
Overview
5
5
years of professional experience
1
1
Certification
Work history
City catering
Stoke-On-Trent City Council
Stoke-on-Trent, Staffordshire
03.2020 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Enhanced customer experience by promptly addressing queries and complaints.
- Assisted in training new staff members, fostering a supportive work environment.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Provided excellent customer service, ensuring guest satisfaction.
- Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
- Collaborated with other team members for smooth catering operations during events.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Served food and beverages to dining guests with outstanding customer service.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Prepared service area and kitchen equipment as directed.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Managed food delivery processes, maintaining efficient storage solutions and meticulous stock rotation to reduce waste.
- Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.
- Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
- Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
- Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
- Carefully prepared ingredients based on menus, portion control and agreed quality standards.
- Stored clean tableware, platters and chaffing dishes in designated areas after each catering event.
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Demonstrated excellent communication skills whilst liaising with other hotel departments to fulfil guest requirements.
- Prioritised tasks efficiently handling multiple assignments simultaneously without compromising quality.
- Reported maintenance issues promptly facilitating quick repairs and minimal inconvenience for guests.
- Ensured comfort of hotel guests by providing efficient room service delivery.
- Collaborated harmoniously with team members working collectively towards shared goals.
- Handled requests for extra amenities promptly, ensuring guest satisfaction.
- Delivered prompt and efficient laundry service to contribute to overall positive guest experience.
- Exhibited proficiency in time management by completing assigned duties within deadlines.
- Provided swift response to emergency situations demonstrating calmness and professionalism under pressure.
- Replenished minibar items swiftly as needed ensuring uninterrupted availability for guests.
- Adhered strictly to lost-and-found procedures, contributing towards operational integrity of the establishment.
- Assisted in the improvement of housekeeping processes for better efficiency.
- Promoted a hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly.
- Managed inventory of room supplies effectively, minimising waste and unnecessary expenditure.
- Maintained exceptional cleanliness in guest rooms by diligently performing daily cleaning tasks.
- Observed strict compliance with hotel's security protocols reinforcing overall safety standards.
- Participated proactively in training sessions to improve professional skills continuously.
- Utilised proper chemicals and supplies for cleaning tasks, adhering strictly to safety regulations.
- Achieved high customer satisfaction with meticulous attention to detail during room preparation.
- Cultivated a welcoming atmosphere by preparing rooms prior to guest arrival meticulously.
- Reported maintenance issues for prompt resolution.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Secured guest rooms after performing housekeeping services.
- Identified cleaning efficiencies to reduce average room preparation times.
- Trained new room attendants on company policies and cleaning procedures.
- Delivered extra linen and toiletries to meet guest needs.
- Reported on check-outs and room vacancies to maintain accurate occupancy records.
- Inspected rooms to assess cleaning and repair needs between guest stays.
- Stocked trollies to maintain stable cleaning supplies.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Cleaned 22 room hotel to achieve immaculate presentation and hygiene.
- Vacuumed and dusted reception areas and walkways.
- Addressed guests' problems and fulfilled special requests.
- Cleared and organised Back of House areas to minimise accident risks.
- Resolved guest queries in line with service standards and protocols.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Delivered outstanding service to boost customer retention and referrals.
- Expertly operated cleaning equipment to fulfil time targets.
- Followed health and safety standards governing correct use of chemicals.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
Education
None
Skills
- Calm under pressure
- Problem-solving
- Leadership
- Multilingual
Certification
I have a level 2 hygiene certificate and a current DBS certificate (February 2025)
Timeline
City catering
Stoke-On-Trent City Council
03.2020 - Current
None