Summary
Overview
Work History
Education
Skills
Software
Languages
Certification
Timeline
Generic

Sujith Pathmasri

CV
Milton Keynes

Summary

I am an active and intelligent young man, who is not afraid of a challenge. I see myself as an extremely motivated and committed individual, who constantly strives to meet my own standards and those that are placed in front of me. Tradition and culture have influenced discipline and structure in my life; therefore I am truly committed to completing any assignment to the best of my ability.

From my experience I'd describe myself as an astute call center professional offering polished communication skills. I bring excellent organisational skills and talent for overcoming customer objections. I am self-motivated and a true team player. I am driven and responsible with adaptable, solution-oriented nature. I am an excellent conflict mediator and efficient multitasker. I am motivated to maintain customer satisfaction and contribute to company success. I specialise in quality, speed and process optimisation with a passion for developing relationships, cultivating partnerships and growing businesses.

I have also been a reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths while working at a sales assistant role at a young age. I was dedicated to welcoming customers and providing comprehensive service.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Sales Executive

Steven Eagell Toyota
03.2023 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
  • Enhanced showroom presentation by creating visually appealing displays showcasing key vehicles and their features.
  • Exceeded monthly sales targets consistently by employing effective closing techniques and persuasive communication skills.
  • Streamlined internal processes relating to paperwork completion and submission, reducing administrative errors during sales transactions significantly.
  • Mentored junior sales staff members on best practices for prospecting new leads and closing deals successfully.
  • Supported management initiatives aimed at boosting overall dealership performance metrics such as gross profit margin percentages and customer satisfaction ratings.
  • Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
  • Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
  • Negotiated favorable financing terms with lenders, enabling clients to secure affordable loans for vehicle purchases.
  • Improved overall customer buying experience to safeguard dealership revenue.

Accounting Software Consultant

Xero
9 2022 - 3 2023
  • Offered software-related technical support through various communications channels.
  • Served as technical expert on products at press events and conferences.
  • Served as primary liaison between software customers and development team.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Educated customers about billing, payment processing and support policies and procedures.

Machine Operator

Broadway Stampings
01.2022 - 07.2022
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Manually set up machinery.
  • Calibrated, tested and adjusted machine settings and controls in preparation for production operations.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Set up and operated various machine tools and jigs to produce precision parts.

Customer Service Agent

TSYS - Virgin Money
05.2019 - 05.2020
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
  • Resolved numerous customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Retail Sales Associate

Footasylum
06.2016 - 12.2017
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Issued receipts and processed refunds, credits or exchanges.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Greeted customers and helped with product questions, selections and purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

No Degree - Industrial And Product Design

De Montfort University
Leicester, England
04.2001 -

High School Diploma -

St Pauls Catholic School
Milton Keynes
09.2011 - 09.2017

Skills

    Operations support

Documentation and reporting

Sales expertise

Complaint resolution

Exemplary work ethic

Creative problem solving

Technical Support

Analytical and Critical Thinking

Multitasking Abilities

Organisation and Time Management

Software

Photoshop

Powerpoint

Logic Pro x

Exel

Languages

Tamil
Excellent
English
Excellent

Certification

EAL Level 3 Diploma in Engineering Technology

Timeline

Sales Executive

Steven Eagell Toyota
03.2023 - Current

EAL Level 3 Diploma in Engineering Technology

09-2022

Machine Operator

Broadway Stampings
01.2022 - 07.2022

Customer Service Agent

TSYS - Virgin Money
05.2019 - 05.2020

Retail Sales Associate

Footasylum
06.2016 - 12.2017

High School Diploma -

St Pauls Catholic School
09.2011 - 09.2017

No Degree - Industrial And Product Design

De Montfort University
04.2001 -

Accounting Software Consultant

Xero
9 2022 - 3 2023

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