Sujith Gummalla
Belfast
Summary
Friendly Customer Sales Advisor with a knack for building rapport and driving customer satisfaction. Excelled in upselling and resolving customer issues, contributing to increased sales and improved customer loyalty. Known for creating a welcoming environment, leading to enhanced client retention and positive feedback.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Customer assistant
Centra
Belfast, County Antrim
07.2024 - Current
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Provided excellent customer service to ensure repeat business.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Handled cash and card payments with accuracy.
Customer Service Assistant
Budgens
Paddington
01.2023 - 06.2024
- Delivered excellent customer service, addressing customer needs and offering product recommendations
- Supported the team during busy periods, ensuring efficient checkout operations and minimizing wait times
- Collaborated with colleagues to meet sales targets and improve overall store performance
- Obtained feedback from customers to improve the service experience.
Customer Service Assistant
Tesco
Birmingham
01.2022 - 01.2023
- Provided top-notch customer service by assisting with inquiries, resolving complaints, and ensuring a positive shopping experience
- Processed transactions efficiently, handling cash, card payments, and returns with accuracy
- Assisted with store promotions and special offers, enhancing customer engagement
Customer Service Advisor
Hindustan Petroleum Limited
, India
01.2021 - 01.2022
- Company Overview: Hindustan Petroleum Limited is a major oil and gas company in India.
- Hindustan Petroleum Limited is a major oil and gas company in India.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Implemented new protocols for efficient complaint management.
- Accurately identified and addressed potential customer needs, applying appropriate upselling techniques to maximise sales.
Education
Master of Engineering - management
NORTHUMBRIA UNIVERSITY
01.2022 - 01.2023
Bachelor of Mechanical Engineering - undefined
KL UNIVERSITY
01.2018 - 01.2021
Skills
- Customer service
- Communication skills
- Transaction processing
- Payment handling
- Stock management
- Point of sale (POS) systems
- E-Commerce experience
- Salesforce
- Customer loyalty building
Timeline
Customer assistant
Centra
07.2024 - Current
Customer Service Assistant
Budgens
01.2023 - 06.2024
Customer Service Assistant
Tesco
01.2022 - 01.2023
Master of Engineering - management
NORTHUMBRIA UNIVERSITY
01.2022 - 01.2023
Customer Service Advisor
Hindustan Petroleum Limited
01.2021 - 01.2022
Bachelor of Mechanical Engineering - undefined
KL UNIVERSITY
01.2018 - 01.2021
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