Sujesh Athiyarath
Leicester
Summary
Aiming to achieve professional excellence looking forward my career in a challenging environment that demands high standards of competence and best performance. In addition, the scope for personal growth in terms acquiring new skills and handling the challenging tasks are also very critical in my choice of career.
Overview
19
19
years of professional experience
Work History
Shop Assistant
DB Food and Wines Off License shop
03.2023 - Current
- Receiving, unpacking and arranging new shipments from suppliers and vendors
- Arranging and labelling goods in the display shelves
- Assisting customers in finding the products they’re looking for
- Processing customer payments at the checkout point/till
- Addressing customer complaints and inquiries
- Providing shopping advice and recommendations to customers
- Cleaning and rearranging the store after hours
- Performing periodic price audits to resolve price discrepancies
- Collaborating with other team members to keep the sales floor area clean and organized at all times
- Receiving, processing, and organizing shipments and deliveries accordingly
- Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines
- Assisting customers in locating desired shop items
- Informing customers of shop promotions to encourage purchases
- Performing regular price audits to identify and correct price discrepancies
- Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor
- Addressing and resolving customer’s complaints in a professional manner
- Processing customer payments using the shop's Point of Sale (POS) system
- Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed
Supervisor
The Nest Group Pvt Limited
08.2017 - 12.2022
- Sorting and distributing daily mails
- Emailing to important clients and scheduling meetings
- Making sure employee record is kept up to date
- Maintaining and recording employee absence
- Customizing software according to the need of the students
- Greeting clients and go through with them about domestic and international trips and suggesting better mode of transport, flight or cruise price according to customer's need, seasonal tickets
- Inducting students for new courses of the academic year, selecting them through basic entrance exam, advertising new courses online and offline
- We as travel consultants assist clients with the planning and partaking of their travel needs
- We research various destinations and means of travel and consider the prices, customs, and weather conditions
- Clients share insight including their specifications and wishes, and we research and suggest appropriate travel packages or services
- We organize travel from beginning to end and book tickets, accommodation, secure rental transportation, and arrange for meals when requested
- We supply travelers with necessary information and useful travel material, including event programs or maps
- We as travel consultants prepare promotional materials to sell itinerary tour packages and all-inclusive adventures
- We handle unforeseen problems and complaints
- We also attend conferences to stay apprised of the latest tourism and travel trends and create an updated electronic record of clients
- We maintain relationships with key players in the field and keep financial statements and documents
Senior Operations Executive
iMedX Information Services Pvt. Ltd
09.2015 - 04.2017
- Company Overview: Coimbatore, Tamil Nadu
- Interact with the Clients through chat and/or email
- Communicate with the US Counterparts through calls
- Providing solutions for minor challenges faced by the customer, technically as well as operationally
- Responsible for TAT (Turn Around Time) to excel customer's expectation
- Supervise and control operational requirements based on the capacity and the Client's requirements
- Responsible for scheduling of work, shifts etc
- To maintain continuous workflow and smooth operation
- Coimbatore, Tamil Nadu
Workflow coordinator
Nuance Transcription Services Pvt Ltd
07.2011 - 07.2015
- Company Overview: Coimbatore, Tamil Nadu
- Responsible for preparing MIS Reports such as hourly status of the available work at various stages with remaining turn-around time details, users' real time productivity details, TAT missed report, details of absenteeism, and daily production planning etc
- Preparing daily, weekly, monthly and yearly MIS Reports
- Preparing shift schedules to cover 24 x 7 for the team
- Spoke to customers in multiple languages to resolve problems and answer questions
- Built and maintained courteous and effective working relationships
- Achieved service time and quality targets
- Identified issues, analyzed information and provided solutions to problems
- Enhanced working relationships by participating in team-building activities
- Produced high-volume orders to effectively meet customer demand
- Coimbatore, Tamil Nadu
Customer Services associate
SPARSH BPO Services Ltd
04.2006 - 03.2007
- Company Overview: Bangalore, Karnataka
- Input customer information, call notes and personal data onto internal database
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries
- Built rapport with customers through courteous and professional communications
- Addressed customer service enquires quickly and accurately
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution
- Handled 150 inbound calls per day
- Bangalore, Karnataka
Education
MCSE - Technical
Network Academy
Kochi, Ernakulam01.2006
Diploma - Computer hardware Maintenance, Assembling and Networking
STED PROJECT
01.2004
Higher Education - Pre-Degree
University of Calicut
01.2000
SSLC - Secondary Education
Kerala Board of Education
01.1998
Skills
- Handling multiple priorities
- Good communication skills
- Working under stress and pressure
- Office administration
- Business correspondence
- Team player
- Organized
- Innovative
- Quick learner
- Dedicated
- Trustworthy
- Microsoft Certified System Engineer
- MS Office
- Word
- Excel
- PowerPoint
- Computer Hardware and Networking
- Organizational ability
- Technician support
- Adaptability and flexibility
- Product demonstration
Languages
English
Malayalam
Hindi
Korean
Tamil
Hobbies and Interests
- Social Service
- Helping people in need
- Team player
- Playing Cricket
- Listening to Music
Cricket
Cricket is my favorite hobby and a famous sport too. It makes me feel healthy, fit and a stronger person. It makes me feel confident and proud of what I am. I started playing cricket when I was a kid of 7 years old.
My cricket passion started when I was a small kid and I started playing this game with my elder brother in the back side of my home.
At that time also I was a good player in comparison to the children of my age. May be because I love to play cricket and I play it too seriously focusing on each and every ball.
Timeline
Shop Assistant
DB Food and Wines Off License shop
03.2023 - Current
Supervisor
The Nest Group Pvt Limited
08.2017 - 12.2022
Senior Operations Executive
iMedX Information Services Pvt. Ltd
09.2015 - 04.2017
Workflow coordinator
Nuance Transcription Services Pvt Ltd
07.2011 - 07.2015
Customer Services associate
SPARSH BPO Services Ltd
04.2006 - 03.2007
Diploma - Computer hardware Maintenance, Assembling and Networking
STED PROJECT
Higher Education - Pre-Degree
University of Calicut
SSLC - Secondary Education
Kerala Board of Education
MCSE - Technical
Network Academy
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