SUJEL MIA
London,United Kingdom
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Driven professional with knack for leadership and problem-solving, bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.
Overview
11
11
years of professional experience
Work history
Assistant manager
Arch Restaurant Ltd
London, United Kingdom
2024.01 - Current
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Embodied company values through friendly and reliable customer service.
Fornt House Assistant
Meat Up
London, United Kingdom
2023.01 - 2023.12
- Supported the reception desk, improving operational flow during peak hours.
- Streamlined communication for improved team efficiency.
- Utilised multi-line phone system to handle high volume calls effectively.
- Cultivated rapport with customers through friendly interactions; built strong relationships that bolstered repeat business opportunities.
Assistant Teacher (English)
UCEP BANGLADESH
Sylhet , Bangladesh
2018.02 - 2022.11
- Helped students to achieve target grades through continuous curricular support and motivation.
- Worked with teachers to uphold behaviour management policies.
- Safeguarded children's welfare at all times.
- Extended assistance to students learning English as second language.
- Set up class room displays to increase visual engagement with key topics.
- Tutored students requiring extra support to increase target grade attainment.
- Supported students with various learning difficulties to understand key concepts in core subjects.
- Provided administrative support by photocopying worksheets, typing correspondence and filing exam results.
- Reported on students' progress, achievements and behaviour.
Office assistant
Genius Academy
Sylhet, Bangladesh
2015.03 - 2017.11
- Maximised employee satisfaction by conducting [Frequency] benefit reviews.
- Ensured team alignment by assisting with HR policy and procedure development.
- Recommended strategies to promote transparency and inclusion, boosting employee loyalty by [Number]%.
- Kept and maintained accurate filing system for preservation of office information.
- Managed physical and digital correspondence while keeping information private and secure.
- Assisted with financial tracking and budget enforcement by approving financial expenditures.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Provided printing, photocopying scanning support to colleagues.
Education
Master of Science - International Business
University of Ulster
London, United Kingdom2024
Master of Arts - English Literature
M.C. College
Sylhet, BangladeshBachelor of Arts - English Literature
M.C. College
Sylhet, BangladeshSkills
- MS Office
- Google calendar management
- Social media marketing
- Team building
- Google Workspace
- Food plating and presentation
- Hospitality business management
- Marketing and advertising
- Food service background
- Kitchen equipment operation and maintenance
Custom
Travelling, Photography, Reading, Movies, Learning new skills.
Personal Information
- Nationality: Bangladeshi
- Date of birth: 10-01-1993
Languages
English
Upper intermediate
B2
Bengali
Advanced
C1
Timeline
Assistant manager
Arch Restaurant Ltd
2024.01 - Current
Fornt House Assistant
Meat Up
2023.01 - 2023.12
Assistant Teacher (English)
UCEP BANGLADESH
2018.02 - 2022.11
Office assistant
Genius Academy
2015.03 - 2017.11
Master of Science - International Business
University of Ulster
Master of Arts - English Literature
M.C. College
Bachelor of Arts - English Literature
M.C. College