Sujay Amit Agrawal
Edinburgh
Summary
A dedicated professional with expertise in digital marketing basics and extensive helpdesk experience. Demonstrates adaptability to customer moods and possesses in-depth product knowledgeability. Skilled in customer retention tactics and delivering exceptional customer service, aiming to leverage these competencies to enhance client satisfaction and drive business growth.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Customer Care Intern
Futstep Professional Shoe Care
Mumbai, India
2023.06 - 2024.08
- Managed high volume of leads to minimise customer waiting times.
- Managed ahigh volume of leads to minimise customer waiting times.
- Built relationships with customers, resulting in increased trust and loyalty.
- Maintained detailed records to support efficient service delivery.
- Collaborated with team members towards achieving organisational goals.
Education
Master of Science - Business Analytics
University of Edinburgh
Edinburgh 2025.09 -
Skills
- Digital marketing basics
- Helpdesk experience
- Adaptable to customer moods
- Product knowledgeability
- Customer retention tactics
- Customer Service
Affiliations
- Puzzles, Problem Solving
- Cricket
- Community Service
Accomplishments
The Duke of Edinburgh’s International Award – Silver Level
International Global Citizen’s Award – Silver Level
Certification
Data Visualization with Tableau
University of California, Davis
Issued Nov 2022
Languages
English
Fluent
Timeline
Master of Science - Business Analytics
University of Edinburgh
2025.09 -
Customer Care Intern
Futstep Professional Shoe Care
2023.06 - 2024.08