Sujatha Vijaya
Sale,UK
Summary
Eager and motivated individual with experiences in different fields from customer service, technical support to Finance, determined to finding my way back into IT after a long gap. Ready to embark on this journey with focus on continuous personal and professional development. Armed with keen learning agility and adaptability, prepared to bring commitment, dedication, and enthusiasm to any role. Committed to cultivating positive relationships, demonstrating initiative, and meeting challenges head-on.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work history
Finance and Payroll Administrator
Hope Citadel Healthcare
Rochdale
01.2020 - 05.2025
- Update monthly payroll record by calculating overtime, deductions, sickness for accurate payment of monthly wages.
- Reduced errors in data entry through rigorous attention to detail.
- Providing information and answering employee questions about payroll-related matters.
- Maintained full confidentiality whilst handling sensitive employee information.
- Collaborated with HR department for smooth onboarding and off-boarding procedures.
- Updated payroll records by tracking changes in exemptions, job status, and pay rates.
- Resolved discrepancies promptly, improving overall operational accuracy and efficiency.
- Generated reports, aiding in management decision-making processes.
- Responded to enquiries and provided information regarding payroll related matters.
- Send out claims for reimbursement.
- Ensured accurate record keeping for seamless auditing and compliance review.
- Adding new employees to company pension and removing leavers from pension scheme.
- Maintain Payroll and Pension Journal each month for records.
Administrative Work
Simply Christians (Registered Charity)
Longford
01.2008 - 01.2010
- Manage Simply Christian website and magazine.
- Run basic charity accounting and bookkeeping.
- Responding to queries through letters and emails.
- Editing Christian articles.
- Practical work involving making leaflets and sending large packages of requested Christian leaflets, books and CDs across the world.
Technical Support in Tower Operation Centre (TOC)
Bharti Infratel Limited
Delhi, India
01.2006 - 01.2007
- Company Overview: The Tower Operating Centre is a centre that helps manage Infratel towers of various mobile operators daily. This is a centralized control room that functions as a single point of contact for flashing and reporting all site downtime alerts, which are then routed to the concerned service technician who manage the Towers on the site.
- Being first point of contact for the client, aiming to deliver exceptional service by proactively listening to concerns and raising trouble ticket pertaining to the tower.
- Collaborate with service engineers if onsite assistant is needed
- Contemporaneous update to clients on the status of the work in progress and keeping a record of data pertaining to the ticket.
- Maintaining data on the status of the mobile towers across the country.
- Preparing detailed reports documenting all technical faults and the solutions implemented.
Technical Assistance
Hewlett Packard (HP)
Delhi, India
01.2004 - 01.2006
- Provided technical assistance, resolving HP product hardware, software related issues promptly. In my case it was All in one printer, HP photo smart scanner and HP photo smart camera
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Communicating with wide range of customers and technical issues across US over the phone.
- Accurately identifying and resolving any technical issue with the product using internal resources and knowledge base.
- Maintained quality control by defining and documenting operating procedures.
- Handled escalated calls calmly which resulted in resolved issues swiftly.
- Educating end user about the cause and solution.
Collection and recovery of credit card
Standard Chartered Bank
Delhi, India
01.2002 - 01.2004
- Communicating with varied customers over phone.
- Explaining financial matters firmly and clearly at the same time empathizing with the customer and their situation.
- Staying calm under pressure and work within strict deadlines.
- Recovering outstanding credit from the debtor.
- Arranging collection service and ensuring that the payments are realised.
- Recording payments that are made.
Tele-sales executive for membership of hotel loyalty card
Vasant Continental Hotel
Delhi, India
01.2001 - 01.2002
- Provide product information to prospective customers to encourage purchases.
- Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
- Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
- Conducted follow-up calls with customers for improved relationship management and retention rates.
- Provided weekly reports to line manager on lead numbers, appointments made and number and value of completed sales.
- Cold-called customers from assigned contact lists to build new business.
Education
Bachelor of Computer Application - Computing
Indra Gandhi National Open University (IGNOU)
New Delhi,India 06.2001 - 06.2006
Diploma in Information Technology - Computing
Centre for Development of Advanced Computing C-DAC
New Delhi, India 07.2001 - 09.2001
ISTQB Certified Tester Foundation Level - Testing
UKITB
Manchester, UK 05.2023 - 07.2023
Comptia A+ Core 1 - Hardware
Comptia A+
Manchester , UK 12.2024 - 03.2025
Comptia A+ Core 2 - Software, Currently preparing
Comptia A+
Manchester, UKMedical Transcription Training - Transcripting Medical audio records to documents
Pan America Institute of Medical Transcription
New Delhi, India 08.2000 - 01.2001
IELTS -
IELTS
09.2007 - 09.2007
Skills
- Hardware and software knowledge
- Programming language C, C
- Problem solving
- Multitasking
- Accuracy
- Creative
- Keen to learn
- Team collaboration
- Task Prioritisation
- Honesty
- Patience
- Analytical thinking
- Proactive self-learning attitude
- Efficient time management
Personal Information
- Age: 41
- Passport Number: British
- Date of birth: 05/07/1983
- Gender: Female
- Marital status: Married
Timeline
Comptia A+ Core 1 - Hardware
Comptia A+
12.2024 - 03.2025
ISTQB Certified Tester Foundation Level - Testing
UKITB
05.2023 - 07.2023
Finance and Payroll Administrator
Hope Citadel Healthcare
01.2020 - 05.2025
Administrative Work
Simply Christians (Registered Charity)
01.2008 - 01.2010
IELTS -
IELTS
09.2007 - 09.2007
Technical Support in Tower Operation Centre (TOC)
Bharti Infratel Limited
01.2006 - 01.2007
Technical Assistance
Hewlett Packard (HP)
01.2004 - 01.2006
Collection and recovery of credit card
Standard Chartered Bank
01.2002 - 01.2004
Diploma in Information Technology - Computing
Centre for Development of Advanced Computing C-DAC
07.2001 - 09.2001
Bachelor of Computer Application - Computing
Indra Gandhi National Open University (IGNOU)
06.2001 - 06.2006
Tele-sales executive for membership of hotel loyalty card
Vasant Continental Hotel
01.2001 - 01.2002
Medical Transcription Training - Transcripting Medical audio records to documents
Pan America Institute of Medical Transcription
08.2000 - 01.2001
Comptia A+ Core 2 - Software, Currently preparing
Comptia A+
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