Sujatha Sagineti

• Led cross-regional project teams in EMEA & APJ for seamless project execution.
• Conducted one-on-one meetings to drive team development and goal alignment.
• Reported strategic updates to Steering Committee, ensuring informed decision-making.
• Program managed payroll projects, focusing on PMO activities and stakeholder coordination.
• Collaborated with IT, HR, and legal for achieving project milestones.
• Drove process improvements to enhance payroll efficiency using automation.
• Oversaw global Payroll Platform Transformation across 30 countries with ADP GlobalView implementation.
• Transitioned payroll services to ADP Managed Services, ensuring operational continuity.
• Boosted department efficiency by streamlining operational processes.

Led end-to-end payroll and time tracking implementation projects across multiple countries including India, UK, Ireland, Australia, New Zealand, Singapore, Malaysia, Indonesia, Philippines, Thailand, Japan, China, Saudi Arabia, South Africa, Morocco, Egypt, UAE, Belgium, Netherlands, Germany, and France. Oversaw migration from legacy systems to ADP GlobalView and other payroll vendor platforms.

Key Responsibilities:

• Directed project planning, resource allocation, execution, and delivery within scope, budget, and timeline, ensuring high-quality outcomes.
• Managed change initiatives, including impact analysis, stakeholder communication, and internal training to support organizational readiness.
• Served as Global Payroll Compliance Lead, coordinating internal audits (SOX, Risk & Compliance) and external audits with Deloitte, PwC, and KPMG.
• Provided consistent project updates to stakeholders, highlighting strategy, progress, and adjustments.
• Conducted detailed requirements analysis, process documentation, and user acceptance testing as needed.
• Designed and standardized global payroll and time tracking processes to meet business and legal requirements.
• Performed gap analysis and benchmarking against global standards, identifying out-of-scope services and redefining time tracking processes.
• Led risk assessments and implemented process improvements to enhance automation, compliance, and control.
• Drove initiatives to eliminate manual work and improve operational efficiency.
• Facilitated regular cross-functional meetings to communicate project and change management progress across all organizational levels.
• Streamlined audit processes based on feedback from internal and external auditors to improve quality and compliance.

Responsible for the accurate and timely execution of payroll processes, ensuring full compliance with local and global regulations and adherence to agreed service level agreements (SLAs).

Key Responsibilities:

• Managed end-to-end payroll processing, including tax remittance and compliance with statutory requirements.
• Collaborated with payroll vendors to ensure timely and accurate service delivery in line with SLAs.
• Reviewed payroll input files, coordinated with stakeholders and vendors for corrections, and ensured accurate data uploads.
• Consolidated and converted payroll inputs as needed, including manual entries and error resolution in coordination with HR Operations and business teams.
• Handled Intercompany Billing (IBS), including coordination with Finance for ESP (Employer Sponsored Plans), company matching, and chargebacks between entities.
• Supported internal and external audits by preparing schedules and responding to audit queries.
• Worked closely with vendors to manage pension movements and related audits.
• Responded to inquiries from Finance and HR teams, ensuring timely and accurate information sharing.
• Tracked and prepared monthly payroll metrics, including data collection and reporting.
• Led process improvement initiatives using Lean methodologies to enhance operational efficiency and eliminate manual tasks.
• Supported the local implementation of global payroll projects, ensuring alignment with enterprise standards.
• Provided prompt and effective resolution to employee and stakeholder queries related to payroll and benefits.

Managed payroll operations for 62 clients across Singapore, Philippines, and Maldives. Led a team of 20 members, including two Team Leads, ensuring seamless service delivery and client satisfaction.

Key Responsibilities:

• Oversaw end-to-end payroll processing across three countries, ensuring accuracy, compliance, and timely delivery.
• Acted as the primary escalation point for clients, conducting monthly performance review calls and quarterly feedback sessions to drive continuous improvement.
• Built strong client relationships through proactive service management and process enhancements.
• Communicated statutory and process updates to the team and maintained up-to-date documentation.
• Collaborated with the technology team on system upgrades and process automation.
• Conducted monthly and annual performance evaluations for team members, fostering growth and accountability.
• Developed and maintained a backup plan and skill matrix, achieving 90% coverage across the team.
• Ensured effective onboarding and training of new hires, enabling quick transition to production.
• Prepared and presented monthly KPI dashboards for each country.
• Managed client invoicing for services rendered, ensuring accuracy and timeliness.

Led payroll operations for APJ countries (Australia, New Zealand, Malaysia, and Singapore), ensuring accurate and timely processing while maintaining high standards of compliance and service quality.

Key Responsibilities:

• Built strong stakeholder relationships through proactive communication and responsive service.
• Supervised a team, providing mentorship and guidance to ensure successful completion of assigned tasks.
• Managed payroll processing activities including retro payments, leave management, statutory reporting, and reconciliation of bonuses, overtime, and special pay inputs.
• Planned and allocated daily work based on volume, validated monthly calendar activities, and ensured timely resolution of employee queries and escalations.
• Maintained and updated process documentation in line with statutory and procedural changes.
• Conducted training for new joiners and ensured readiness for production under management guidelines.
• Maintained a 90% skill matrix and developed backup plans to ensure business continuity.
• Monitored team performance through productivity and quality trackers, and conducted regular quality review meetings to drive improvements.
• Led weekly review meetings to track errors and implemented corrective actions.
• Published minutes of meetings (MoM) for weekly/monthly reviews with front-office clients.
• Acted as the Single Point of Contact (SPOC) for ISO 27001 Information Security audits, driving compliance and process improvements.

Supported payroll operations for UK clients, ensuring accuracy, compliance, and continuous process improvement through system analysis and stakeholder collaboration.

Key Responsibilities:

• Processed payroll for multiple UK clients, managing approximately 2,000 payslips per month.
• Conducted root cause analysis to identify and resolve system issues, reducing recurring errors and improving system performance.
• Performed system analysis and supported implementation efforts to enhance payroll system functionality.
• Sent quarterly reconciliation letters and ensured timely and accurate reporting.
• Trained new team members, ensuring smooth onboarding and knowledge transfer.
• Actively contributed to Quality and Rewards & Recognition focus groups, helping define transparent criteria and initiatives to enhance team performance and morale.
• Served as backup to the Team Lead, preparing daily and monthly reports and managing team operations in their absence.

Delivered accurate pension benefit calculations and supported end-to-end processing while contributing to operational efficiency and team development.

Key Responsibilities:

• Identified and resolved complex issues using advanced analytical and troubleshooting techniques.
• Performed end-to-end pension calculations including Auto, Manual, Death, Final, and QDRO cases.
• Calculated pension benefits and distributed retirement kits and results to participants.
• Adapted work hours to meet seasonal and business demands, ensuring timely service delivery.
• Trained new team members and backups to ensure process continuity and knowledge retention.
• Participated in weekly conference calls with the Operations Delivery Leader to clarify process-related queries and provide updates.
• Prepared turnaround time (TAT) and error reports to monitor team performance and drive improvements.
• Streamlined processes for improved business efficiency.