Sujata Abhishek Singh
Birmingham,West Midlands
Summary
Accomplished banking professional with 12 years of experience in outbound operations, sales leadership, and customer engagement. Built and led high-performing teams of over 60 members across sales, service, digital marketing, and workforce management. Recognised for strategic initiatives and employee engagement, while optimising processes and exceeding sales targets in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Associate Vice President — Unit Manager
DCB Bank
Mumbai
01.2021 - 01.2025
- Designed and implemented outbound sales and service strategies, consistently exceeding quarterly sales targets.
- Drove customer engagement initiatives and optimised end-to-end operations, achieving measurable improvements in service quality and conversion rates.
- Coordinated cross-functional efforts to deliver operational excellence and align with business objectives, improving overall effectiveness.
- Led cross-functional team of 60+, including 3 sales team leaders, 1 digital marketing specialist, 1 workforce management analyst, and 1 lead coordinator, to enhance collaboration and drive project outcomes.
Team Leader — Senior Manager
DCB Bank
Mumbai
01.2015 - 01.2021
- Managed a team responsible for both service and sales processes, balancing quality and revenue goals.
- Service Processes: Oversaw Voice of Customer, Short Codes Calling, Remit Calling, Bribery Calling, Attrition Calling, and Welcome Calling.
- Sales Processes: Led campaigns for Term Deposits, Recurring Deposits, Payless Card, and Leave Your Number initiatives.
- Achieved consistent target attainment while maintaining high service standards and team morale.
Team Coach — Manager
DCB Bank
Mumbai
01.2014 - 01.2015
- Conducted outbound calling activities including Welcome Calling and Attrition Calling.
- Mentored team members to enhance call quality, improve performance metrics, and support professional development.
- Balanced individual contributor responsibilities with coaching duties to ensure consistent quality delivery.
Customer Care Associate
DCB Bank
Mumbai
01.2012 - 01.2014
- Managed outbound service processes, including Welcome Calling and customer onboarding, to enhance customer experience.
- Cross-sold insurance products, including Group Personal Accident policies, to meet customer needs and increase sales opportunities.
- Developed foundational skills in customer service and sales through hands-on experience in outbound process management.
Education
Bachelor of Business Management -
Mumbai University
01-2012
HSC - Grade 12 — Commerce
Adarsh Education Society
01-2009
SSC - Grade 10
Lodha high School
01-2007
Skills
- Sales Target Achievement
- Sales & Customer Focus
- Cross-Selling & Upselling
- Digital Marketing Strategy
- Customer Engagement
- Data-driven decisions
- Process Optimization
- Leadership & Operations
- Team leadership
- Workforce Management
- Training & Development
- Relationship management
- Quality Assurance
- Banking compliance
- Technical & Strategic
Custom
UK Dependent Visa & open to sponsorship
Timeline
Associate Vice President — Unit Manager
DCB Bank
01.2021 - 01.2025
Team Leader — Senior Manager
DCB Bank
01.2015 - 01.2021
Team Coach — Manager
DCB Bank
01.2014 - 01.2015
Customer Care Associate
DCB Bank
01.2012 - 01.2014
Bachelor of Business Management -
Mumbai University
HSC - Grade 12 — Commerce
Adarsh Education Society
SSC - Grade 10
Lodha high School