SUJATA BOHORA
Northolt
Summary
Results-driven Counter Team Leader with expertise in customer service and team supervision. Skilled in managing counter operations and resolving conflicts, enhancing customer satisfaction through effective communication. Versatile background includes roles as General Counter Assistant, Junior Waiter, and Account Associate, demonstrating strong capabilities in client relationship management and stock control.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Counter Team Leader
Japan Centre Group Ltd
01.2026 - Current
- Led counter operations, ensuring efficient and friendly customer service delivery.
- Handle customer concerns professionally and work to resolve issues while maintaining a positive customer experience.
- Supported team members with customer enquiries and operational issues, facilitating smooth service during peak periods.
- Supervised counter activities, maintaining high standards of presentation and product availability.
- Facilitated sales processing by managing cash and card transactions, cash and card transactions, loyalty programmes and promotional offers.
- Tracked stock levels regularly to maintain optimal inventory, coordinate replenishment and help maintain well-presented product displays.
General Counter Assistant
Japan Centre Group Ltd
05.2024 - 12.2025
- Assisted customers with enquiries, product information and purchasing decisions.
- Handled customer complaints and issues calmly and professionally, providing appropriate solutions.
- Processed sales accurately, including cash and card payments, loyalty programmes and special offers.
- Maintained stock levels through replenishment and kept counter areas and product displays organised.
Junior Waiter
Yaatra Restaurant & Bar
Westminster, London
01.2024 - 06.2024
- Enhanced customer satisfaction by proactively anticipating and responding to guest needs.
- Upsold menu items effectively while ensuring a friendly and professional service.
- Provided attentive customer service, resulting in consistently positive guest feedback.
- Ensured order accuracy, resolved guest concerns and supported smooth restaurant operations.
- Westminster, London
Account Associate
College of Medical Sciences and Teaching Hospital
Chitwan
01.2021 - 11.2023
- Managed client accounts, ensuring timely service delivery and high levels of client satisfaction.
- Prepared financial reports, including invoicing and budget tracking, to support accurate financial management.
- Chitwan, Nepal
Education
Bachelor -
in Business Studies
01-2021
Skills
- Customer service
- Stock management
- Resource management
- Organisational skills
- Time management
- Multitasking
- Attention to detail
- Leadership and team support
- Team leadership
- Conflict resolution
- Communication skills
- Relationship management
Languages
English
Nepali
Hindi
Reference
Available upon request
Timeline
Counter Team Leader
Japan Centre Group Ltd
01.2026 - Current
General Counter Assistant
Japan Centre Group Ltd
05.2024 - 12.2025
Junior Waiter
Yaatra Restaurant & Bar
01.2024 - 06.2024
Account Associate
College of Medical Sciences and Teaching Hospital
01.2021 - 11.2023
Bachelor -
in Business Studies