Sujata Bhatia
Www.linkedin.com/in/sujatabhatia-7a9539
London
Summary
C-Suite Executive with experience in growth, transformation, commercial management, leadership, marketing, and customer led propositions.
Overview
30
30
years of professional experience
Work History
Chief Operating Officer
Monzo Bank
04.2020 - Current
- Led teams across design, marketing, user research, product, risk and compliance, operations, communications and human resources to forge deep customer connection and drive exceptional customer outcomes for >11M retail and small business customers
- Set the strategy and vision and guided teams through periods of significant change to turnaround performance and scale the business to become a top 6 bank in the UK
- Some highlights included:
- Grew customer base from 3M to 11M personal and 0.5M business banking customers
- Increased revenue from £60M to £1B (18 months ahead of schedule)
- Achieved profitability on a monthly and full year basis
- Launched Monzo's brand strategy, painting the UK hot coral with its first adverts since 2019, winning Brand of the year (first bank ever) and adding $140M to EV
- Built a strong suite of fincrime and fraud controls from scratch with industry-first capabilities that passed the FCAs high standards
- Topped the CMA customer service league tables
- Built and executed company's product roadmap, shipping a steady stream of distinctive products including Monzo Subscriptions, Investments and Under 16s
- Scaled to over 3,800 employees while making significant strides in leadership representation for women (highest ever at 39%) and people of colour (23%). Closed gender pay gap to 4%
- Fostered an inclusive workplace - defining employee value prop and leadership principles, revamping rewards, and launching industry first benefits like sabbaticals, pregnancy loss and fertility cover. Consistently ranked in top 10% of tech companies for D&I and engagement
Corporate Development Board Member
National Theatre
London, England
10.2019 - Current
Board Chair
American Express Services Europe
Madrid, Spain
06.2018 - 06.2020
Board Member
American Express Payment Services Limited
London, England
06.2018 - 05.2020
SVP & GM Head of Europe, Global Merchant Services
American Express
London, England
07.2018 - 04.2020
- Owned and managed merchant acquiring P&L ($500M Revenue, $300M EBIT) for 30 European countries
- Grew business by 15% per annum
Senior Vice President, Global Strategy & Payments
American Express
London, England
12.2015 - 06.2018
- Global Head of Strategy, Payments Products, Risk & Compliance, Platforms, Customer Experience, Investments, Sales Management, Goals & Planning.
- Led a team of 400 people across 23 global markets
Head of European Acquisition, Loyalty & Engagement
American Express
London, England
12.2014 - 12.2015
- Lead a team of 200 marketing, strategy and analytics professionals across 9 markets
- Responsible for customer marketing and insights for all business lines and customer segments in Europe, including consumer card members, large corporates, merchants and small business owners
- Manage the Membership Rewards loyalty programme in Europe
- Lead sales strategy and enablement for all European business lines with responsibilities including investment optimisation, digital acquisition strategy, lead generation and field enablement
Vice President, Head of International Marketing and Insights
American Express
06.2012 - 01.2015
- Lead a team of 150 marketing and analytics professionals providing B2C and B2B marketing and information services to American Express merchants and consumers across all geographic regions outside the US
Vice President, Head of American Express Business Insights Europe & Asia
American Express
London, England
01.2010 - 10.2012
- Lead an international team providing data analytics and strategic insights to American Express customers across Europe and Asia
- GM role includes direct P&L management, sales responsibility and oversight of a large team across multiple markets/regions
Vice President - Strategy & Business Development
American Express
London, England
09.2006 - 01.2010
- Served as Chief of Staff to President
- Led and signed co-brand commercial agreements with key partners in UK, Australia and France
- Led strategic consulting projects for CEO across a range of business areas (co-brands, M&A, outsourcing plans)
Consultant
Bain & Co.
01.2001 - 01.2004
Associate
Goldman Sachs
01.2000 - 01.2001
Senior Consultant - Health Care Practice
Ernst & Young
01.1997 - 01.1999
Auditor, Certified Public Accountant
Ernst & Young
09.1995 - 01.1997
Education
MBA - Finance, Health Care
University of Pennsylvania - The Wharton School
Philadelphia, PA01-2001
BSBA - Business Admin - Finance, Accounting
Questrom School of Business, Boston University
01-1995
Timeline
Chief Operating Officer
Monzo Bank
04.2020 - Current
Corporate Development Board Member
National Theatre
10.2019 - Current
SVP & GM Head of Europe, Global Merchant Services
American Express
07.2018 - 04.2020
Board Chair
American Express Services Europe
06.2018 - 06.2020
Board Member
American Express Payment Services Limited
06.2018 - 05.2020
Senior Vice President, Global Strategy & Payments
American Express
12.2015 - 06.2018
Head of European Acquisition, Loyalty & Engagement
American Express
12.2014 - 12.2015
Vice President, Head of International Marketing and Insights
American Express
06.2012 - 01.2015
Vice President, Head of American Express Business Insights Europe & Asia
American Express
01.2010 - 10.2012
Vice President - Strategy & Business Development
American Express
09.2006 - 01.2010
Consultant
Bain & Co.
01.2001 - 01.2004
Associate
Goldman Sachs
01.2000 - 01.2001
Senior Consultant - Health Care Practice
Ernst & Young
01.1997 - 01.1999
Auditor, Certified Public Accountant
Ernst & Young
09.1995 - 01.1997
MBA - Finance, Health Care
University of Pennsylvania - The Wharton School
BSBA - Business Admin - Finance, Accounting
Questrom School of Business, Boston University
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