Sui Hlawn Lian
Sheffield,South Yorkshire
Summary
Dedicated customer service professional with a strong focus on delivering memorable dining experiences. Excels in high-pressure environments while maintaining a cheerful and professional approach. Organised and efficient, demonstrating exceptional time management and quick learning abilities. Strong memory and aptitude for calculations enhance service quality.
Overview
2
2
years of professional experience
Work History
Waitress
Steam N Spice
Sheffield, South Yorkshire
03.2026 - Current
- Delivered friendly, efficient service during peak times, ensuring timely processing of high-volume food and drink orders.
- Assisted in opening and closing duties, including cleaning and preparing dining area for smooth service operations.
- Demonstrated comprehensive knowledge of menu items and preparation methods, providing tailored suggestions to enhance customer experience.
- Processed cash, credit card and voucher payments using POS terminals.
Customer Service Executive
Vesta Property Managment
Yangon, Myanmar
02.2025 - 06.2025
- Achieved high customer satisfaction through friendly, helpful, and informative service.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Utilised effective time management to address multiple customer queries simultaneously while ensuring service quality.
- Remained calm under pressure to handle customer complaints and solve problems.
- Resolved complex customer complaints by investigating issues, proposing solutions, and following up to ensure customer satisfaction.
- Maintained comprehensive knowledge of company products, services, and policies to provide informed support.
Waitress Supervisor
Second Home - Korean Restaurant
Yangon, Myanmar
03.2024 - 02.2025
- Trained new staff in food and drink service and restaurant protocols to ensure consistent service quality.
- Trained new staff on restaurant protocols, menu knowledge, and customer service excellence.
- Coordinated with kitchen staff to ensure timely service and accommodate special requests for improved dining experience.
- Provided timely and friendly service to enhance customer satisfaction and create a welcoming atmosphere.
- Documented customer orders, calculated bills and processed payments.
Education
Master of Science - International Marketing
Sheffield Hallam University
Sheffield01-2026
Bachelor of Arts - Business
Liberal Arts Programs, MIT
Yangon, Myanmar01-2024
Skills
- POS systems
- Customer service
- Time management
- Teamwork
- Dependable professional
- Organised professional
- Communication skills
- Organised professional
Timeline
Waitress
Steam N Spice
03.2026 - Current
Customer Service Executive
Vesta Property Managment
02.2025 - 06.2025
Waitress Supervisor
Second Home - Korean Restaurant
03.2024 - 02.2025
Master of Science - International Marketing
Sheffield Hallam University
Bachelor of Arts - Business
Liberal Arts Programs, MIT