Suhur Ahmed
Leicester,Leicestershire
Summary
Strong interpersonal and communication skills enhance the ability to engage effectively with a diverse customer base.
A friendly and outgoing demeanour fosters the creation of memorable customer experiences and the delivery of seamless service. Additionally, strong teamwork abilities and quick adaptability to new environments ensure a positive and productive workplace. Confident individual with strong initiative and work ethic seeks experience in door security. Skilled in diffusing situations through confident communication and judgement.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Packing operative
The Very Group -Mach recruitment
Derby
2025.05 - 2026.01
- Adhered strictly to company policies regarding health and safety measures in the workplace.
- Checked products for defects before packing, enhancing the company's reputation for quality control.
- Utilised effective communication skills for smooth team operations.
- Operated machinery safely, maintaining a safe working environment at all times.
- Demonstrated excellent attention to detail whilst inspecting packaged items.
- Prioritised workload to meet tight deadlines consistently.
- Helped to process 97% deliveries in line with schedule to aid loading workflow.
Customer Service solver
British Gas
Leicester, Leicestershire
2024.09 - 2025.01
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled customer queries focused on first-call resolution.
- Optimised customer experience by tailoring responses to individual needs.
- Updated customers on special offers and promotions for increased revenue.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Entered, updated and removed customer information to keep accounts current.
- Managed high volume of inbound calls, ensuring swift response times.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Bartender
Tubo Leicester
Leicester
2023.12 - 2025.01
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Created an inviting atmosphere through friendly interaction with customers.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Followed food safety and hygiene requirements to protect guests.
- Collaborated with team members to provide seamless service during busy periods.
Bar staff member
Fat Cat
Leicester
2023.09 - 2023.12
- Efficiently cleaning all equipment for bar staff to ensure smooth bar service
- Assisted in training new staff, contributing to team efficiency.
- Supported serving staff with fast, accurate beverage preparation.
- Deep clean the bar at the end of the evening to meet health and safety standards
- Welcomed guests with friendly conversation and fun atmosphere.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Warehouse operator
DHL EMG
2022.06 - 2022.08
- Operated material handling equipment to move large and heavy loads.
- Packed orders for timely dispatch to customers and retail outlets.
- Managed disposal of waste materials, maintained clean working environment.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Inspected goods upon arrival, reported any discrepancies or damages.
Pharmacy Advisor
Boots Pharmacy
2021.10 - 2022.01
- Provided exceptional customer service to ensure satisfaction.
- Managed cash transactions, ensuring efficient customer service.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Maintained clean and organised store layout for a pleasant shopping experience.
- Maintained knowledge of products and features to provide recommendations to customers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Inspected products for damages and expiry dates before processing refunds.
- Designed visually pleasing in-store and window displays to increase footfall.
- Handled sensitive patient data with utmost confidentiality; upheld ethical practices.
Education
A-Levels - Business Extended Diploma BTEC
WQE College (Regent Road Campus)
Leicester 2018.09 - 2020.06
GCSE - Maths, English Literature, Double Science, Religious Education, Geography
Rushey Mead Academy
Leicester 2016.04 - 2018.07
Level 2 - SIA Door Supervisor & Emergency First Aid at Work
Laser Learning Awards
Leicester 2025.12 - 2026.01
Skills
Proficient in IT including Microsoft Office
- Strong organisational skills
- Time-management
- Composure under pressure
- Active listening
- Team player
- Excellent listening and communication
Affiliations
- Travelling, reading books, cooking, swimming, and outdoor actives.
Timeline
Level 2 - SIA Door Supervisor & Emergency First Aid at Work
Laser Learning Awards
2025.12 - 2026.01
Packing operative
The Very Group -Mach recruitment
2025.05 - 2026.01
Customer Service solver
British Gas
2024.09 - 2025.01
Bartender
Tubo Leicester
2023.12 - 2025.01
Bar staff member
Fat Cat
2023.09 - 2023.12
Warehouse operator
DHL EMG
2022.06 - 2022.08
Pharmacy Advisor
Boots Pharmacy
2021.10 - 2022.01
A-Levels - Business Extended Diploma BTEC
WQE College (Regent Road Campus)
2018.09 - 2020.06
GCSE - Maths, English Literature, Double Science, Religious Education, Geography
Rushey Mead Academy
2016.04 - 2018.07