Suhana Saleem
Basingstoke
Summary
A proactive and detail-driven finance professional with over 5 years’ experience in billing, financial administration and cross-functional service delivery within Co-op’s shared services environment. Recognised for leadership capability, continuous improvement mindset and exceptional customer service. Highly skilled in Microsoft Dynamics 365, CRM, GP and Reconnect, with advanced Excel capability. Seeking to progress into a Billing & Admin Manager role, leading teams, strengthening controls and delivering operational excellence.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Finance Administrator
Co-op Funeralcare
05.2019 - 12.2025
- Managed high-volume billing, receipting and reconciliation across card, cash, cheque and Direct Debit with 100% accuracy.
- Investigated and resolved complex billing discrepancies, maintaining ownership through to resolution.
- Processed refunds, write-offs and adjustments in line with financial controls and SLAs.
- Produced and analysed large datasets using Excel (VLOOKUP, Pivot Tables) to support billing accuracy and reporting.
- Acted as team lead during absences, allocating workloads, running daily huddles and supporting SLA delivery.
- Developed training materials and coached new starters on billing, refunds and D365 processes.
- Created and improved process documentation for goodwill, refunds and CST transitions.
- Contributed to D365 system fixes and process improvements to reduce recurring billing errors.
- Selected for a high-priority project to reduce unreconciled lines and improve billing accuracy Oct 2023-Dec 2023.
- Developed strong proficiency in Reconnect, completing journal corrections to clear longstanding issues.
- Received excellent feedback from the Bank Reconciliation Manager for quality and collaboration.
- Balanced project work alongside BAU while maintaining SLA performance.
Marketing Administrator
Westminster Forum Projects
10.2018 - 03.2019
- Contact Research and Categorization: Conducted thorough research to categorize and organize contacts for the database, enhancing data integrity and usability.
- Database Maintenance: Added and amended contact information within the database, ensuring accurate and comprehensive records.
- Data Cleansing Assistance: Assisted in data cleansing tasks to maintain up-to-date contact information, improving overall database reliability and efficiency.
Software Developer Intern
Welcraft Healthcare
06.2015 - 10.2015
- Developed an intuitive Inventory Management Software as part of my final year project, designed to enhance stock management efficiency.
- Created a user-friendly interface that supports production planning and purchase planning and Implemented features to eliminate dead stock and ensure timely production planning, contributing to improved inventory turnover and operational effectiveness.
- Software Used: Hypertext Preprocessor (PHP), MySQL
Education
Master of Science -
Kannur University
India 01.2011 - 01.2014
Bachelor of Science - Chemistry
Kannur University
India 01.2008 - 01.2011
Skills
- Accounts Receivable
- Billing & Refunds
- Direct Debits
- Unreconciled Line Resolution
- Leadership & Work Allocation
- Team Coaching
- Stakeholder Management
- System & Process Improvement
- Customer-Focused Problem Solving
- Excel (VLOOKUP, Pivot Tables)
- MS Dynamics 365, GP, CRM, Reconnect
Websites
EXPERIENCE
- Frimley Park Hospital, Volunteer Clerk, 2018-07, 2018-10, Health and Safety Training: Attended presentations on Health and Safety Guidelines and Patient Confidentiality, gaining valuable insights to ensure compliance and best practices in patient care., Medical Records Management: Organized and filed medical records categorically, contributing to efficient information retrieval and management.
- Seashell Beach Resort, Web Design & Development (Freelance / Volunteer), 2017, 2018, Designed and developed a secure, dynamic website for Seashell Beach Resort, enhancing online presence and customer engagement., Conducted thorough testing to identify and resolve bugs and technical issues, ensuring a seamless user experience., Gathered and documented data for optimization purposes, leading to improved website performance and functionality., Recognized for my work when the website was featured in People Magazine and Huffington Post, highlighting the organization’s mission and impact.
Timeline
Finance Administrator
Co-op Funeralcare
05.2019 - 12.2025
Marketing Administrator
Westminster Forum Projects
10.2018 - 03.2019
Software Developer Intern
Welcraft Healthcare
06.2015 - 10.2015
Master of Science -
Kannur University
01.2011 - 01.2014
Bachelor of Science - Chemistry
Kannur University
01.2008 - 01.2011