Sufiyan Ali

• Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
• Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
• Utilised hand-held devices to capture, document and communicate proof of delivery.

• Detected fire hazards and outlined details to mitigate risk of fire.
• Surveyed sites to identify risks and adapt fire solutions accordingly.
• Used safety equipment, measuring instruments, and technical drawing software across different project stages.
• Improved effectiveness of CCTV equipment, determining placement to guarantee optimal coverage throughout building.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Reached high-quality standards through audits and testing.
• Demonstrated sales strategies and customer service best practices to enhance team performance.
• Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.

• Promoted and supported strong relationships with local community organisations, building store profile.
• Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
• Assisted in the maintenance of staff recruiting, selecting, orienting, and training employees up to par to conduct store related duties.
• Oversaw inventory tracking, management and counts, maintaining accurate stock records.

• Sorted, classified and packed products by size and weight, verifying conformance to quality standards.
• Handled diverse customer queries, providing accurate store, product and service information.
• Checked products using precision measurement tools.
• Strictly followed company safety regulations, eliminating workplace accidents and incidents.

• Executed performance reviews and disciplinary actions to effectively manage reception staff and encourage professional development.
• Collected and filed customer feedback, reporting to Manager to

implement process improvements.

• Answered and directed numerous calls per day, recording and forwarding detailed notes to maintain traceability.
• Supporting Sales Manager in sales and marketing activities to drive

revenue for the hotel.

• Presented the idea of the app to the board authority notably highlighting how it could assist the organisation better going forward, especially given the digital age.
• Fostered customer loyalty and consistent investment by building positive and productive relationships.
• Identified prospect needs and offered appropriate products and services.
• Reviewed customer feedback to enhance service delivery.