Sueda Gocer
Southampton,Turkiye
Summary
Dedicated professional with a strong focus on customer service and client relations, leveraging excellent communication skills and bilingual translation expertise to foster positive interactions. Adept at self-supervising tasks while maintaining confidentiality and ensuring efficient time management. Committed to delivering exceptional results and seeking opportunities to contribute to organisational success through a detail-oriented approach.
Overview
7
7
years of professional experience
Work history
Turkish Interpreter
Kelly Translate Services
2023.12 - 2026.01
- Delivered accurate, real-time Turkish–English interpretation across multiple sectors, including healthcare, insurance, financial, and legal services.
- Managed over 40 customer calls per day
- Facilitated effective communication between clients and professionals, ensuring clarity and mutual understanding.
- Maintained strict confidentiality, neutrality, and professionalism when handling sensitive information.
- Demonstrated strong cultural awareness, empathy, and active listening skills during all interpretation sessions.
- Participated in ongoing training and quality improvement initiatives to maintain high interpretation standards.
Freelance Interpreter
Sandal Translate Services
2023.01 - 2023.12
- Provided Turkish interpretation services for clients in various settings, including medical appointments, legal proceedings, business meetings, and community events.
- Ensured accurate and complete communication between parties, maintaining confidentiality and neutrality between Turkish and English.
- Collaborated with other interpreters and staff to improve overall language access services within organization.
Immigration and Office Assistant
Bein Canada
2022.10 - 2023.01
- Translated variety of written materials such as correspondence, reports, legal documents, and technical specifications from Turkish to English.
- Entered data on immigration forms (both paper and online).
- Respond to customer inquiries and resolve complaints in professional and efficient manner.
- Obtained government filing fee payments and arranged document delivery and couriers.
- Handled clients, provided appropriate solutions and alternatives within time, followed up to ensure resolution, kept records of customer integrations, and processed customer accounts.
- Assisted clients with completing paperwork and ensured that this was submitted on time.
Manager
Summers Sweet Memories
2019.05 - 2022.10
- Trained and mentored all team members over 30 employees to deliver superior client service and support.
- Identified key guests and administered personal assistance.
- Helped safety standards were met at each shift.
- Provide leadership by responding to a variety of emergency and nonemergency situations.
- Reviewed performance and provided counselling to personnel if required.
Customer Support
Airbnb, Remote
2019.04 - 2022.02
- Provided exceptional customer support by addressing inquiries and resolving issues promptly in Turkish and English.
- Maintained accurate records of customer interactions and transactions to ensure quality service consistency.
- Collaborated with team members to enhance customer satisfaction and streamline support processes.
- Handled sensitive information with confidentiality while facilitating clear communication between clients and service providers.
Customer Support/ Barista
Starbucks
2019.11 - 2020.10
- Created customer connections to ensure long-term sales.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Restocked counter and customer areas to maintain adequate item levels for expected needs.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Enthusiastically engaged customers during busy periods to keep the mood light and fun.
- Ordered, received, and stocked supplies and retail products.
Education
Business Diploma - Business Administration - International
George Brown College
Toronto 9 2019 - 5 2023
Skills
- Customer Service - oriented
- Excellent communication skills
- Self - supervising
- Confidentiality
- Bilingual Translation
- Time Management
- Client Relations
Languages
English
Turkish
Courses
- First Aid
- Learned essential life-saving techniques including CPR and AED usage
- Developed ability to stabilize injured individuals until professional medical help arrives
Internships
- Accounting officer
- Scotiabank, Toronto
- Conducted bank reconciliations and verified discrepancies to maintain accurate cash flow records.
- Prepared financial statements and reports to support monthly and quarterly closing processes.
Timeline
Turkish Interpreter
Kelly Translate Services
2023.12 - 2026.01
Freelance Interpreter
Sandal Translate Services
2023.01 - 2023.12
Immigration and Office Assistant
Bein Canada
2022.10 - 2023.01
Customer Support/ Barista
Starbucks
2019.11 - 2020.10
Manager
Summers Sweet Memories
2019.05 - 2022.10
Customer Support
Airbnb, Remote
2019.04 - 2022.02
Business Diploma - Business Administration - International
George Brown College
9 2019 - 5 2023