Sue Wilson
Spalding,Lincolnshire
Summary
Accomplished professional with expertise in multi-agency liaison and policy implementation, ensuring legal compliance and confidentiality maintenance. Demonstrates strong skills in workflow optimisation, financial management, and budget oversight, effectively managing caseloads and monitoring progress. Known for empathetic listening and professional networking, aiming to leverage these competencies towards enhancing organisational performance and achieving strategic goals.
Overview
23
23
years of professional experience
Work history
Customer service representative
Wardell Furniture Ltd
Crowland, Lincolnshire
08.2024 - Current
- Maintained clean, orderly work environment to enhance atmosphere for staff and customers.
- Managed high volume of inbound calls, resolving customer issues promptly.
- Ensured seamless operations through timely report preparation.
- Provided detailed product information to assist customers in informed decision-making.
- Utilised comprehensive product knowledge to address diverse customer inquiries.
- Handled phone, email, and social media enquiries, ensuring consistent service across channels.
- Processed high-value payments with meticulous accuracy.
- Facilitated transactions for replacing or exchanging defective items.
Office Administrator
Aspire health & wellbeing
12.2017 - 04.2024
- Enhanced team efficiency through streamlined workflow management.
- Ensured compliance with health and safety regulations consistently.
- Handled sensitive information with discretion, adhering to confidentiality protocols.
- Facilitated training sessions for new hires to promote quick familiarisation with protocols.
- Managed correspondence, providing timely responses to all enquiries.
- Maintain clean and organised workspace through regular upkeep activities.
- Prepared meticulous reports for accurate record-keeping processes.
- Oversaw invoicing and billing tasks, ensuring financial transparency in the office.
Assistant Manager
Wilko Retail
03.2010 - 09.2017
- Monitored sales performance, adjusting strategies to enhance outcomes.
- Increased staff productivity through comprehensive training programmes.
- Delegated tasks effectively, boosting overall team productivity.
- Implemented promotional strategies, increasing footfall during holiday seasons.
- Streamlined store operations via efficient scheduling practices.
- Managed daily operations, ensuring seamless shop floor functionality.
- Maintained high standards of cleanliness, improving customer shopping experience.
- Ensured health and safety compliance, fostering a secure working environment.
Office Manager
A S Whitaker & Sons
02.2005 - 02.2010
- Maintained company records in compliance with legal requirements.
- Performed regular audits on company expenditures, identifying potential cost-saving opportunities.
- Facilitated staff training sessions to enhance productivity and job satisfaction.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
Mortgage Advisor
Norwich & Peterborough Building society
01.2003 - 01.2005
- Collaborated with legal teams to ensure seamless property transactions.
- Ensured compliance with regulatory standards throughout procedures.
- Facilitated successful loan closings through thorough preparation and coordination.
- Established strong relationships with lenders to negotiate advantageous deals for clients.
- Conducted detailed financial analyses to determine optimal loan solutions.
- Simplified intricate financial terms for enhanced client comprehension.
- Produced accurate documentation promptly, minimising delays in lending processes.
- Maintained current knowledge of industry trends for improved service delivery.
Education
Spalding High School - 8 0’levels in: - English Language, English Literature, Geography, Mathematics, Environmental Science, Human Biology, Needlework & Dressmaking, Food & Nutrition, And 1CSE in French
Spalding High School
Spalding, Lincolnshire 09/1975 - 07/1980
NVQ 3 - Childcare & Education
Stamford College
Stamford, Lincolnshire 06/1993 - 07/1994
Ce Map (mortgage exams) - Finance
Institution of Financail Exams
In house 01/2003 - 01/2004
Skills
- Multi-agency liaison
- Policy implementation
- Empathetic listening
- Workflow optimization
- Confidentiality maintenance
- Legal compliance
- Professional networking
- Financial management
- Budget oversight
- Caseload management
- Progress monitoring
- Performance appraisals
Custom
- Active within the local community, sat on various committees from PTAs to sports clubs.
- Involved in charity bids and fundraising.
Timeline
Customer service representative
Wardell Furniture Ltd
08.2024 - Current
Office Administrator
Aspire health & wellbeing
12.2017 - 04.2024
Assistant Manager
Wilko Retail
03.2010 - 09.2017
Office Manager
A S Whitaker & Sons
02.2005 - 02.2010
Mortgage Advisor
Norwich & Peterborough Building society
01.2003 - 01.2005
Spalding High School - 8 0’levels in: - English Language, English Literature, Geography, Mathematics, Environmental Science, Human Biology, Needlework & Dressmaking, Food & Nutrition, And 1CSE in French
Spalding High School
09/1975 - 07/1980
NVQ 3 - Childcare & Education
Stamford College
06/1993 - 07/1994
Ce Map (mortgage exams) - Finance
Institution of Financail Exams
01/2003 - 01/2004
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