Sue Webb
Peterborough,Cambridgeshire
Summary
Dedicated professional with a strong foundation in mental health support and student advocacy, demonstrating exceptional skills in empathetic listening and behavioural observation. Proficient in managing student records and documentation with a keen eye for case note accuracy, ensuring compliance with GDPR standards. Adept at maintaining calm under pressure while effectively solving problems and managing time. Committed to fostering student engagement and providing comprehensive mental health awareness, aiming to enhance educational environments through resourceful strategies.
Overview
40
40
years of professional experience
13
13
years of post-secondary education
Work history
Student Support Advisor
Meridian Trust
Peterborough, Cambs
2025.03 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Supported team by demonstrating respect and willingness to help.
Higher level teaching assistant
Diocese of Ely Trust
Peterborough, Cambs
2013.09 - 2025.03
- Contributed towards assessment marking; reducing workload for class teachers.
- Participated in teacher training sessions to keep abreast of educational trends and strategies.
- Encouraged independent learning by providing structured study guidance to pupils.
- Promoted academic achievement through one-on-one support for struggling pupils.
- Prepared teaching resources and materials for effective lessons.
- Collaborated with teachers to plan and coordinate lesson activities, enhancing curriculum delivery.
- Delivered differentiated instruction to accommodate varied learning styles, resulting in improved student comprehension.
- Provided pastoral care to students, fostering a safe and supportive school environment.
- Implemented special education strategies, ensuring equal access to curriculum for SEN pupils.
- Aided in the development of Individual Education Plans for SEN children, improving personalised support.
Passport officer
UK Gov
Peterborough, Cambs
2006.12 - 2008.11
- Facilitated smooth passenger flow by swiftly yet accurately processing travel documents.
- Provided excellent service, resulting in positive feedback from travellers.
- Ensured safety by thoroughly checking and validating passports.
- Handled escalated customer issues calmly, maintaining a positive working environment.
- Assisted citizens with passport queries leading to efficient application processing.
- Contributed to team objectives through consistent high performance in document verification tasks.
Post office counter clerk
Post Office Counters Ltd
Peterborough, Cambs
1986.07 - 2002.01
- Checked identification documents for proof of age when selling age-restricted items complying with legal requirements.
- Handled cash transactions for purchasing stamps and shipping parcels.
- Balanced cash drawer daily as part of accountability measures within the workplace.
- Delivered exceptional service whilst handling money transactions accurately and efficiently.
- Conducted inventory checks to ensure stock levels were maintained.
- Helped elderly customers with their postal needs, enhancing their experience at the post office.
- Provided information on postal rates and services to educate customers.
- Offered advice on packaging items for secure delivery.
Education
Higher Level Teaching Assistant - Education
University of Northampton
Northampton 2020.09 - 2021.11
NVQ Level 3 - Education
Cache
Peterborough 2015.06 - 2016.06
NVQ Level 2 - Education
Peterborough Regional College
Peterborough 2008.07 - 2009.07
O Level - English
Secondary School
Peterborough 1981.09 - 1986.05
O Level - Maths
Secondary School
Peterborough 1981.09 - 1986.05
Skills
- Calm under pressure
- Problem solving
- Resourcefulness
- Knowledge of gdpr
- Time management mastery
- Case note accuracy
- Empathetic listening
- Student advocacy
- Mental health support
- Student records management
- Child protection training
- Documentation management
- Student engagement
- Empathetic communicator
- Behavioural observation
- Mental health awareness
- Problem-solving
- Communication skills
Timeline
Student Support Advisor
Meridian Trust
2025.03 - Current
Higher Level Teaching Assistant - Education
University of Northampton
2020.09 - 2021.11
NVQ Level 3 - Education
Cache
2015.06 - 2016.06
Higher level teaching assistant
Diocese of Ely Trust
2013.09 - 2025.03
NVQ Level 2 - Education
Peterborough Regional College
2008.07 - 2009.07
Passport officer
UK Gov
2006.12 - 2008.11
Post office counter clerk
Post Office Counters Ltd
1986.07 - 2002.01
O Level - English
Secondary School
1981.09 - 1986.05
O Level - Maths
Secondary School
1981.09 - 1986.05