Sue Mason
Farnborough,Hampshire
Summary
I am creative, motivated and enthusiastic with excellent personal, grammatical and organisational skills. I remain cheerful, approachable and professional at all times and thrive on giving excellent customer/client service. I have the ability to work well individually and as part of a team, giving support and encouragement when needed.
Overview
32
32
years of professional experience
Work history
Receptionist (Place Maker)
Places Leisure
Aldershot, Hampshire
01.2024 - Current
- Deliver front of house duties, greeting customers/members in a professional manner and provide friendly, knowledgeable assistance
- Represent company with exceptional service and presentation
- Prioritise tasks to maintain reliable service throughout peak times
- Answer calls and help resolve enquiries from general public
- Write emails for internal and external business communication
- Strategically scheduling and booking future activities and events for customers
- Process cash, credit and debit payments accurately and efficiently, minimising till discrepancies
- Use of Microsoft 365 and TLMS software for administration
- Build rapport with regular members, customers and staff
Nursery Assistant, Bank Staff
Pear Tree Day Nursery
Farnborough, Hampshire
04.2023 - 07.2024
- Ensuring the safety of children in the setting
- Putting children at ease with empathetic and fun interaction
- Organising and carrying out activities such as crafts and games
- Great communication with staff and parents
- Working as part of a team
Support Worker
Post 19
Farnham, Surrey
09.2021 - 12.2022
- Supported young adults with disabilities
- Assist young adults with everyday skills, such as money handling, food preparation, housekeeping and DIY tasks
- Used excellent communication and interpersonal skills to engage and interact with individuals in need
- Promoted personal wellbeing, independence & confidence through social and community interaction
- Built strong, patient relationships through compassionate care and friendly rapport with students
Freelance Photographer (Aviation, Event, Portrait)
Self Employed
01.2010 - Current
- Composed pictures with creative and technical eye for detail
- Working with new and loyal clients, gaining trust and undertaking photoshoots with passion and personal interaction
- Maintained outstanding client relationships through exceptional communication
- Perform retouching and colour correction in Photoshop and Adobe Lightroom for optimal results
- Create social media content to increase audience engagement and widen following
Junior Graphic Designer
Marketplace Merchandising
02.2004 - 03.2005
- Worked with clients to created innovative graphic design as part of on-brand marketing projects
- Used skills in Illustrator, InDesign and Photoshop to create unique images and layouts
- Proof-read colleagues' projects before sign-off
- Worked with clients such as Sony, Duracell & Welcome Break
Customer Service Desk & Purchase Ledger
Badshot Lea Garden Centre
03.1999 - 02.2004
- First Point of contact for customers
- Customer queries in person and on the phone
- Sales and refunds
- Product information and advice
- Administration
- Numeracy
- Date entry.
Retail Supervisor
Accessorize Guildford
01.1998 - 03.1999
- Customer service
- Sales and refunds
- Cashing up
- Visual merchandising
- Staff supervision & training
- Stock management
- Administration.
Sales Assistant
New Look Guildford
01.1994 - 09.1997
- Customer service
- Sales and refunds
- Money handling
- Customer advice
- Team building & training
- Meeting sales targets.
Customer Service
Genesis - Debenhams Guildford
04.1993 - 01.1994
- Customer service
- Sales and refunds
- Money handling
- Customer advice
- Team building & training
- Meeting sales targets.
Education
A Levels -
Bishop Reindorp Secondary School
Guildford, Surrey 09/1993 - 06/1995
GCSE -
Bishop Reindorp Secondary School
Guildford, Surrey 09/1991 - 06/1993
Skills
- Excellent customer service
- Polite and enthusiastic
- Communication & problem-solving
- Empathy & patience
- Rapport building
- Team management
- Data entry & Computer skills
- Time management
- Ability to work under pressure
References
References available upon request.
Affiliations
- I'm a semi-professional photographer, with aviation and nature being my favourite subjects, especially capturing animals in their natural habitat. Music is also a passion of mine, covering many genres, be it listening to or singing. Having MS, I joined the Samson Centre in Guildford this year and attend their gym when I can. I plan to get involved in more of their fundraising activities thisI plan to get involved in more of their fundraising activities over the next year as they are an invaluable support for the MS community.
Timeline
Receptionist (Place Maker)
Places Leisure
01.2024 - Current
Nursery Assistant, Bank Staff
Pear Tree Day Nursery
04.2023 - 07.2024
Support Worker
Post 19
09.2021 - 12.2022
Freelance Photographer (Aviation, Event, Portrait)
Self Employed
01.2010 - Current
Junior Graphic Designer
Marketplace Merchandising
02.2004 - 03.2005
Customer Service Desk & Purchase Ledger
Badshot Lea Garden Centre
03.1999 - 02.2004
Retail Supervisor
Accessorize Guildford
01.1998 - 03.1999
Sales Assistant
New Look Guildford
01.1994 - 09.1997
Customer Service
Genesis - Debenhams Guildford
04.1993 - 01.1994
A Levels -
Bishop Reindorp Secondary School
09/1993 - 06/1995
GCSE -
Bishop Reindorp Secondary School
09/1991 - 06/1993
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