Sue Mackay

• Maintained accurate and up-to-date records for smooth handovers.
• Delivered front of house duties with warm and professional manner.
• Cultivated warm and welcoming atmosphere to greet clients upon arrival.
• Offered knowledgeable, friendly support to in-office guests.
• Managed reception area, ensuring high presentation standards at all times.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Effortlessly built rapport with visitors from various backgrounds.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Acted as first point of contact for wide range of personnel.
• Answered and helped resolve enquiries from clients, vendors and general public.

• Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Created hazard-free environment by reporting on building damage and irregularities.
• Used initiative and independent judgment within established guidelines to respond appropriately to security situations.

• Guaranteed security of all entry and exit points with frequent foot patrols.
• Kept entrances secure with consistent visitor, personnel and package screening.
• Maximised site security, maintaining effective communication with other door supervisors to coordinate conflict resolution actions.
• Checked ID cards and documented details in security log.
• Applied crowd-control techniques to foster order and safety.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Used approved techniques to defuse conflict and remove unruly guests.
• Created and maintained secure, safe and welcoming environment for patrons.
• Collaborated with security teams and emergency services to resolve urgent situations.
• Handled ID checks using company system, managing customer access or denial in line with company policy.
• Upheld professional and approachable demeanor to provide customer assistance.
• Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
• Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
• Enforced venue policies regarding prohibited substances and activities.

Working with this company through beginning of Covid, I was stationed in the main gate house at Edinburgh Airport assisting the NHS scanning QR codes and checking ID's with full knowledge of PPE and all other legal site requirements.

Successfully and professionally dealing with challenging behaviour.

Events with this company include AIG Women's Open Golf and the men's Scottish Open, Edinburgh Christmas Market.

• Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
• Thoroughly cleaned and sanitised communal areas in line with health and safety standards.
• Performed cleaning duties including vacuuming and dusting, consistently meeting domestic schedule objectives.
• Maintained clean, safe environments for guests and staff, strictly following infection control policies.
• Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
• Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
• Provided high-quality cleaning services on [Number] rooms daily, working efficiently to meet timeframe demands.
• Provided secure environments for residents and staff, practising safe systems of work and strictly adhering to COSHH regulations.

Returning to the company after a short break working out in care in the community. I worked here as a hostess replenishing all stock to each floor and ensuring each service user had everything they required for meal times.

Adhering to HACCP regulations.

Working along side the head chef reporting any new or changes in nutritional needs.

Setting tables in the dining room for 10 residents to the highest standard for breakfast, lunch and again for evening meal so everyone could have the best dining experience possible. This would include polished full service crockery and daily menu set up.

I served all meals taking into consideration presentation and show plates so our clients could visualise what their meal would be.

Having a warm and friendly approach and interaction with everyone including families who visit.

• Built and maintained helping relationships with elderly residents and their families.
• Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
• Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
• Maintained up-to-date knowledge of and enforced health and safety precautions in social care practices.
• Reviewed elderly residents' ability to take care of themselves and planned appropriate support.