Sue KELLIE
Haswell,Durham
Summary
A pragmatic and influential Executive with 20 years experience leading high performing services and motivating teams to address health inequality, drive behavioural change and contribute to social good. A talented strategist with strong business acumen who can capture the big picture whilst appreciating the details and guiding others towards accomplishing the organisations mission. An innovation award winner in the field of mental health and a pioneer in food insecurity with an unwavering passion in ensuring the right to health for all.
Overview
22
22
years of professional experience
10
10
years of post-secondary education
Work history
National Head of Health & Wellbeing
Centrepoint
London
02.2016 - 04.2023
- Member of Executive Leadership Team and expert lead on Health & Wellbeing
- Strategic Leadership of 6 different Clinical Services on a national scale across London, Yorkshire, Manchester and the North East of England.
- Oversight of large multi-disciplinary teams, including Dietitians, Psychotherapists, Psychologists, Mental Health Practitioners, Substance Use Advisors and Domestic Abuse Specialists.
- Execution and implementation of a health strategy to reduce health inequality and create meaningful change in the way health services are commissioned.
- Quality assurance, ensuring clinical practice demonstrates accountable, ethical, professional and responsive services to clients, staff and stakeholders
- Measurement of outcome data to determine progress and illustrate clinical/reliable change through robust information management systems
- Creation of a high performing award winning team that attracted significant investment and NHS CCG Contractual opportunities.
- Leadership of Business Development & Functional Strategies to drive expansion and commissioned opportunities.
- Management of complex intertwined physical and emotional wellbeing projects to reduce barriers and encourage culture change
- Leadership of health transformation/change programmes to improve client experience, efficiency and demonstrate value for money.
- Multi-million budget, including planning, decision making and the execution of smooth financial controls.
- Cross directorate stakeholder management and partnership working across the health and social care sector with Managers, Commissioners and Executives to influence the sector.
- Production of formal reports interpreting complex health data to drive informed decision making at Executive and Board of Trustee level.
Business Development Manager
Centrepoint
London
02.2014 - 02.2016
- Leadership of business development strategy across the North of England to generate new leads, new opportunities and facilitate growth through organisational strategic planning.
- Generation of multi-million investment and protecting new revenue to sustain and drive longevity of contractual investment.
- Application of CRM strategies and practices to manage interactions with customers to cultivate collaboration and increase business opportunities.
- Horizon scanning and researching new market opportunities to identify and forecast new growth areas.
- Negotiation and persuasion skills to elevate Centrepoint as a provider of choice through direct investment awards.
- Tender and PQQ bid writing including pricing and quality processes to compete for new business
- Implementation and mobilisation of new contracts using the principles of project management.
- leading teams from project initiation through to completion within budget constraints and timeframes.
- Analytical thinking and problem solving via the production of options appraisals to guide Senior Executives on decision making
- Monitoring and oversight of a CRM database and intelligence led business processes
Chief Executive Officer
Hope North East
Middlesbrough
06.2013 - 02.2014
- Leader of a user led, abstinence based drug and alcohol recovery support service.
- Management of overall operations and setting the strategic direction of the charity.
- Accountable to the board of directors and stakeholders whilst representing the organisation at public level.
- Professionalising the charity - setting up of governance structures, management of finances, quality assurance processes and technology.
- Leading and motivating 6 departments and 40 staff to develop a high performing team and successfully achieve the overall vision and mission of the charity.
- Development of business strategies and plans to secure the charities stability in line with organisational objectives, increasing opportunities for investment and improving competitive positioning within the sector.
- Oversight of budgetary and financial activities to drive growth and ensure financial stability
- Relationship and large scale contract management with a variety of statutory and non statutory partners
- Oversight of compliance with charity commission registration, legal, financial and commercial due diligence
- Performance and evaluation of interventions to evidence impact to commissioning audience.
Safer Communities, Reducing Re-Offending Lead
NHS South of Tyne and Wear
Sunderland
02.2008 - 05.2013
- Leadership of a portfolio to reduce re-offending.
- Development and Implementation of key corporate strategy, task and finish groups to target prolific and priority offenders whilst reducing repeat victimisation.
- Advising Senior Managers and Elected Members on new emerging offender legislation and government priorities.
- Development of multi-agency partnerships across the criminal justice system.
- Commissioning of cross cutting services that tackle health inequality and offending behaviour.
- Community development and engagement with voluntary sector groups and volunteers.
- Collaboration with policing partners in the establishment of process, tasking and coordination intelligence groups
- Management of Victims Co-ordinator
Improvement Lead (secondment)
National Police Improvement Agency
North East
03.2010 - 03.2011
- Leadership of a national programme on behalf of the Local Government Association.
- Advice and guidance to Northumbria Police on innovation to tackle neighbourhood crime.
- Engagement with National Police Forces on best practice to transfer knowledge and expertise to Local Authorities.
- Development of a plan to enhance local knowledge and identify new ways of working.
- Guest speaker and representation at Conferences regarding latest innovation and technology to address crime and disorder
- Management and accountability for small budget.
Crime and Justice Co-ordinator (secondment)
Home Office
London
03.2010 - 03.2011
- Leadership of a multi-agency complex project to improve public perceptions in the criminal justice system.
- Liaison with Magistrates Courts in the creation of victim and witness suites to provide evidence more confidently and safely.
- Collaboration with National Probation Service to establish community payback processes.
- Delivery of a national media campaign to illustrate justice for victims of crime.
- Management of volunteer groups to assist policing of local communities.
- Planning and implementation of strategic plans to drive culture change in the way the law responds to victims of crime.
- Liaison with central government and cabinet office on progress against plans.
Children's Specialist/DV Co-ordinator
North Tyneside Council
Newcastle
06.2004 - 01.2008
- Specialist in providing advice, guidance and accredited training to Social Workers, Residential Staff and Foster Carers on the impact of substance use on children.
- One to one counselling for children and young people to reduce harms of substance use.
- Group work to prevent, challenge and reduce risky behaviour.
- Safeguarding specialist for looked after children.
- Recording of clinical interventions through relevant children services databases.
- Representation at multi-agency meetings and serious case reviews.
- Set up of specialist Domestic Violence Court.
- Development of strategy and policy to tackle domestic abuse to implement change in the way services are configured.
- Production of executive reports to Senior Local Authority Managers.
Team Leader
Turning Point Scotland
Scottish Borders
04.2001 - 06.2004
- Creation and implementation of first bespoke rural substance use outreach model.
- Oversight and management of office and building.
- Management of Practitioners and volunteers specialising in substance use.
- Provision of needle and syringe exchange and development of strategies to reduce associated harms.
- Accredited training on addiction.
- Provision of one to one counselling, therapy and harm reduction approaches.
- Community engagement and stakeholder management with public and partners on the benefits of providing support and treatment .
- Partnership working with public health to explore innovative approaches.
- Public face of service in key localities
Education
Master of Science -
Northern College of Acupuncture
York 07.2008 - 07.2011
NVQ Level 5 - Leadership and Management
Chartered Management Institute
National 08.2008 - 08.2009
Bachelor of Arts - Social Sciences
Glasgow Caledonian University
Glasgow 09.1999 - 07.2002
Higher National Diploma - Communications
Bell College of Technology
Glasgow 06.1998 - 06.1999
Certificate of Higher Education - Counselling
Northumberland College
Ashington 06.1997 - 06.1998
Certificate - Psychology in Leadership and Teams
Insights Discovery
London 04.2021 - 04.2022
Certificate - Solution Focused Therapy
University of Dundee
Dundee 01.2002 - 07.2002
Certificate - Cognitive Behavioural Therapy
University of Dundee
Dundee 05.2001 - 07.2001
Skills
- Charismatic, Inspirational Leader proficient in creating high performance teams and operational excellence
- Inventive and resourceful problem solver with a big picture perspective
- Visionary figurehead skilled in generating multi-million health investment
- Creative thinker progressing ideas into innovation and success
- Stakeholder Influencer and negotiator with the ability to drive change
- Effective communicator and fluent public speaker
- Dynamic Projector Manager with a results driven mindset
- Change and grow strategist
- Confident decision maker competent in evaluating risk and opportunity to achieve goals
Timeline
Certificate - Psychology in Leadership and Teams
Insights Discovery
04.2021 - 04.2022
National Head of Health & Wellbeing
Centrepoint
02.2016 - 04.2023
Business Development Manager
Centrepoint
02.2014 - 02.2016
Chief Executive Officer
Hope North East
06.2013 - 02.2014
Improvement Lead (secondment)
National Police Improvement Agency
03.2010 - 03.2011
Crime and Justice Co-ordinator (secondment)
Home Office
03.2010 - 03.2011
NVQ Level 5 - Leadership and Management
Chartered Management Institute
08.2008 - 08.2009
Master of Science -
Northern College of Acupuncture
07.2008 - 07.2011
Safer Communities, Reducing Re-Offending Lead
NHS South of Tyne and Wear
02.2008 - 05.2013
Children's Specialist/DV Co-ordinator
North Tyneside Council
06.2004 - 01.2008
Certificate - Solution Focused Therapy
University of Dundee
01.2002 - 07.2002
Certificate - Cognitive Behavioural Therapy
University of Dundee
05.2001 - 07.2001
Team Leader
Turning Point Scotland
04.2001 - 06.2004
Bachelor of Arts - Social Sciences
Glasgow Caledonian University
09.1999 - 07.2002
Higher National Diploma - Communications
Bell College of Technology
06.1998 - 06.1999
Certificate of Higher Education - Counselling
Northumberland College
06.1997 - 06.1998
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