Sue Haley

• Encouraged open dialogue amongst team members, promoted an inclusive work environment.
• Assisted in the recruitment process for hiring quality staff members.
• Provided constructive feedback to staff for improved performance levels.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Established and maintained organised working environment for team of 10.
• Managed stock control efficiently to avoid shortages or excess inventory.
• Streamlined administrative tasks for improved office efficiency.
• Facilitated effective communication between team members for enhanced teamwork.
• Organised transportation logistics for timely deliveries and collections of hired equipment.
• Responded promptly to customer enquiries, providing accurate information about products and services available for hire.
• Developed strong relationships with clients through excellent customer service skills.
• Placed customer orders, providing guidance on product delivery timeframes.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Provided customers with price information and handled financial transactions.

Managed over 50 customer calls per day, taking orders for following day delivery, advising of promotions and new food items available to restaurants in the London and Lincolnshire areas.