Sue Gray
Newcastle
Summary
Dedicated professional with expertise in deep cleaning, staff management, and relationship-building. Demonstrates keen attention to detail and a strong commitment to quality assurance. Proven track record in team leadership and fostering empathy towards staff. Aims to leverage skills to enhance operational efficiency and team cohesion in future roles.
Overview
40
40
years of professional experience
5954
5954
years of post-secondary education
Work History
Cleaning supervisor
Edwards
Newcastle upon Tyne
05.2016 - Current
- Adhered strictly to COSHH guidelines whilst using chemicals safeguarding employees' health.
- Maintained a safe work environment through meticulous adherence to safety protocols.
- Liaised with management on supply needs for uninterrupted operation of the cleaning unit.
- All aspects of cleaning of all rooms within the building, factor floor, office, meeting rooms, toilet's canteens
Cleaning supervisor
Innovate
Newcastle upon Tyne
02.2014 - 07.2016
- Prepared reports on daily activities for management's review.
- Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
- Coordinated deep cleaning projects, ensuring timely completion and satisfactory results.
- Ensured cleanliness standards met with regular inspections of work areas.
- Adhered strictly to COSHH guidelines whilst using chemicals safeguarding employees' health.
Assistant bar steward
Cox Lodge Combined Ex Service Club
Newcastle upon Tyne
03.2001 - 01.2014
- Assisted in training new staff, fostering a cohesive team environment.
- Identified intoxicated patrons; refused further service whilst ensuring their safety.
- Demonstrated knowledge of drinks menu, leading to increased sales.
- Collaborated with team members to deliver superior service.
- Maintained clean and organised bar area for efficient operation.
- Managed stock levels for uninterrupted bar operations.
- Restocked bar inventory and supplies during each shift.
- Improved customer loyalty with friendly and attentive service.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Operated till systems correctly by taking payments from customers.
- Handled difficult situations or complaints aiming at the highest level of customer satisfaction.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Verified guest ID prior to serving liquor.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Kept tables clear of used crockery, glassware and cutlery.
Domestic cleaner
private house
Newcastle upon Tyne
02.1990 - 02.2001
- Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
- Perfected floor surfaces by executing deep-cleaning procedures such as scrubbing and mopping.
- Facilitated replacement or repair of damaged items, reinforcing trust between cleaner and client.
- Enhanced overall appearance of property by paying close attention to details during each cleaning job done.
- Maintained cleanliness by regularly dusting and polishing furniture.
- Secured a clean environment by washing walls, windows, and mirrors.
- Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
Factory worker
Optilon
Newcastle upon Tyne
03.1985 - 06.1988
- Enhanced team morale with effective communication skills.
- Regularly updated knowledge on latest manufacturing techniques, improved overall output.
- Operated heavy machinery to accelerate production process.
- Assisted in inventory management, reduced waste.
Education
GCSEs - maths
Howledge Comprehensive
GCSEs - English
Howledge Comprehensive
GCSEs - Geography
Howledge Comprehensive
Skills
- Deep cleaning
- Staff management
- Relationship-building
- Keen attention to detail
- Quality Assurance
- Team Leadership
- Empathy towards staff
Timeline
Cleaning supervisor
Edwards
05.2016 - Current
Cleaning supervisor
Innovate
02.2014 - 07.2016
Assistant bar steward
Cox Lodge Combined Ex Service Club
03.2001 - 01.2014
Domestic cleaner
private house
02.1990 - 02.2001
Factory worker
Optilon
03.1985 - 06.1988
GCSEs - maths
Howledge Comprehensive
GCSEs - English
Howledge Comprehensive
GCSEs - Geography
Howledge Comprehensive
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