Sue-Ellen Beadle
cambridge,Cambridgeshire
Summary
Driven individual with desire to gain hands on experience. Eager to serve patients and work within a talented team. Demonstrates excellent problem-solving and and prioritisation skills.
Highly skilled in day to day smooth running of the business.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Community centre manager
Trumpington Village Hall
Trumpington, Cambridgeshire
10.2013 - Current
- Booked rooms and equipment to hold centre events.
- Attended management meetings to develop new initiatives for centre.
- Submitted periodic reports to inform management regarding status and progress of centre projects.
- Drafted proposals to request for funding of new projects.
- Monitored expenditures to manage allocated budget.
- Supervised daily activities and performance of up to 3 regular employees.
- Supervised and trained staff to complete projects and tasks for centre.
- Responded to emergency situations to support safety measures.
- Managed daily finance services for smooth business operations.
- Adhered to health and safety regulations.
- Reduced annual business expenditure through careful expense monitoring.
- Responded to internal and external inquiries regarding invoice information.
- Processed and verified supplier invoices for accuracy and completeness.
- Prepared monthly, quarterly and annual reports of all billings.
- Recorded amounts due for items purchased or services rendered.
- Created new procedures and forms to smoothen workflow.
- Maintained expenditure reports detailing breakdown of costs spent on supplies, equipment and services.
- Upheld stringent policies, procedures to maintain consistent workplace standards.
Community centre manager
Trumpington Residents Association
Trumpington, Cambridgeshire
10.2013 - 04.2024
- Communicated with organisations to develop new projects.
- Formulated financial statements to examine revenue.
- Addressed queries and resolved issues to streamline communication.
- Supervised daily activities and performance of up to 3 regular employees.
- Supervised and trained staff.
- Responded to emergency situations to support safety measures
- Directed administrative activities to maintain robust reporting and document management standards.
- Monitored individual and team performance, implementing targeted support to drive improvement.
- Upheld stringent policies, procedures to maintain consistent workplace standards.
- Controlled expenditure to cut costs and achieve financial targets.
- Maintained expenditure reports detailing breakdown of costs spent on supplies, equipment and services.
- Conducted calls professionally and politely to maintain excellent service standards.
- Dealt with high-volume calls and emails competently to meet service targets.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Attended management meetings to develop new initiatives for centre.
- Booked rooms and equipment to hold centre events.
- Adjusted client accounts with credits or debits matching current needs.
- Kept appropriate stock levels to match expected demand.
- Processed invoices and payment runs with complete accuracy.
- Implemented and adhered to health and safety regulations and Monitored health and safety measures.
- Conducted technical risk analysis, collaborating with technical leadership in accepting identified risks.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Completed opening and closing procedures each day.
- Developed strong customer relationships, resulting in high rate of repeat customers.
- Managed team to consistently achieve highest levels of customer service.
- Coordinated staff schedules to provide adequate coverage for operational needs.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Oversaw database to maintain updated records and accuracy.
customer service
scotsdales garden centre
Cambridge, Cambridgeshire
06.1998 - 05.2006
- Provided outstanding customer service.
- Greeted customers and provided excellent customer service.
- Led by example and demonstrated company best practices.
- Prepared shop for everyday operations
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Displayed promotional material on storefronts to attract shoppers.
- Guided customers to locate products or alternative items.
- Documented stock count and operations to track usage and procurement.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
GCSEs - ENGLISH, MATHS, DOUBLE SCIENCE, DESIGN AND TECHNOLOGY TEXTILES, GNVQ HEALTH & SOCIAL CARE
Sawston Village college
Cambridge, Cambridgeshire 05.2000 - 06.2000
BTEC NATIONAL DIPLOMA - ANIMAL CARE
College of West Anglia
Cambridge 09.2002 - 05.2004
Ihasco Training - Adult and children safeguarding, Health and safety management
Ihasco
Cambridge, Cambridgeshire 02.2023 - 02.2024
Skills
- Time management
- Communication skills
- Policy and procedure modification
- Schedule management
- Payroll and budgeting
- File maintenance
- Customer relations
- Microsoft Office, Excell
- Engaging leadership style
- Workflow planning
- Customer-focused
Timeline
Ihasco Training - Adult and children safeguarding, Health and safety management
Ihasco
02.2023 - 02.2024
Community centre manager
Trumpington Village Hall
10.2013 - Current
Community centre manager
Trumpington Residents Association
10.2013 - 04.2024
BTEC NATIONAL DIPLOMA - ANIMAL CARE
College of West Anglia
09.2002 - 05.2004
GCSEs - ENGLISH, MATHS, DOUBLE SCIENCE, DESIGN AND TECHNOLOGY TEXTILES, GNVQ HEALTH & SOCIAL CARE
Sawston Village college
05.2000 - 06.2000
customer service
scotsdales garden centre
06.1998 - 05.2006
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