Summary
Overview
Work history
Education
Skills
Work availability
Available as now semi retired
Timeline
Hi, I’m

Sue de Haro

Concierge
Ascot,Berkshire
Sue de Haro

Summary

I am an organized and reliable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to ensure the Team I am working with are successful, productive and happy.


With 3 grown up independant children who have all left home I am now looking for a new opportunity to get excited about.





Overview

44
years of professional experience
3
years of post-secondary education

Work history

Roka The Square
Bagshot, Surrey

Restaurant Manager
07.2017 - Current

Job overview


  • Managing all Social Media including FB, INSTA, GOOGLE, TRIP ADVISOR
  • Preparing and interacting with company accountant. Payroll and HMRC.
  • Promoted positive atmosphere and ensures that our staff went above and beyond to guarantee each customer received exceptional food and service.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Organised special events and functions, including receptions, parties and corporate lunches.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.

Mercury Paging . Cable and Wireless
Brentford, Middlesex

Senior Sales Executive
09.1988 - 08.1991

Job overview

  • Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
  • Developed and maintained Government Dept Accounts including MOD, Inland Revenue, HM Customs and Excise.
  • Successfully negotiated, implemented and serviced a tender with the MOD for Paging requirements 1991
  • Achieved sales Person of the Year , Mercury Paging 1991

Saudia Arabian Airlines
Jeddah Saudia Arabia, Saudia Arabia

Flight Attendant
04.1985 - 08.1988

Job overview

  • Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
  • Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
  • Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
  • Properly communicated between the flight deck and the cabin crew prior to and during flights.
  • Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
  • Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.

British Airways
Heathrow, Middlesex

Ticket Reservation Agent
05.1983 - 03.1985

Job overview

  • Based in the Central Telephone Call Centre
  • Completed bookings and reservation amendments using BABS systems.
  • Planned travel itineraries for families and corporate clients with diverse needs.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Communicated reservation confirmations to customers over the telephone.
  • Dealt with high-volume call enquires competently to meet service requirements.

Midland Bank
Kingston upon Thames, Surrey

Bank Clerk
09.1980 - 05.1983

Job overview

  • Managed cash deposits and withdrawals, conducting daily cash accounts.
  • Processed numerous payments with exceptional accuracy, resulting in satisfied customers and accurate finances.
  • Confidently opened and closed Current,Savings,Student and Business accounts as appropriate.
  • Ensured efficiency of back office processes including filing, supporting colleagues with balancing the daily accounts (this was before computers and internet banking !)

Education

Sunbury County Secondary School
Sunbury On Thames Middlesex

"O" Levels from Maths, English Language, Geography, Biology, Home Economics
09.1977 - 05.1980

Skills

  • Passion for customer satisfaction
  • Marketing and advertising
  • Service-orientated
  • Hospitality business management
  • Front of House (FOH) training
  • Strong work ethic
Availability
See my work availability
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Wednesday
Thursday
Friday
Saturday
Sunday
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afternoon
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Available as now semi retired

I have recently left the restaurant industry.   I have done a few ad hoc hospitality jobs including Concierge at Farnborough Airshow.  I am now looking for an interesting customer facing role . Uk or Abroad.   I have no commitments and my time is  mine to fill .

Timeline

Restaurant Manager

Roka The Square
07.2017 - Current

Senior Sales Executive

Mercury Paging . Cable and Wireless
09.1988 - 08.1991

Flight Attendant

Saudia Arabian Airlines
04.1985 - 08.1988

Ticket Reservation Agent

British Airways
05.1983 - 03.1985

Bank Clerk

Midland Bank
09.1980 - 05.1983

Sunbury County Secondary School

"O" Levels from Maths, English Language, Geography, Biology, Home Economics
09.1977 - 05.1980

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