Hi, I’m
Sue de Haro
Concierge
Ascot,Berkshire
Summary
I am an organized and reliable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to ensure the Team I am working with are successful, productive and happy.
With 3 grown up independant children who have all left home I am now looking for a new opportunity to get excited about.
Overview
44
years of professional experience
3
years of post-secondary education
Work history
Roka The SquareBagshot, Surrey
Restaurant Manager
2017.07 - Current (8 education.years_Label & 11 education.months_Label)
Job overview
- Managing all Social Media including FB, INSTA, GOOGLE, TRIP ADVISOR
- Preparing and interacting with company accountant. Payroll and HMRC.
- Promoted positive atmosphere and ensures that our staff went above and beyond to guarantee each customer received exceptional food and service.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
Mercury Paging . Cable and WirelessBrentford, Middlesex
Senior Sales Executive
1988.09 - 1991.08 (2 education.years_Label & 11 education.months_Label)
Job overview
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Developed and maintained Government Dept Accounts including MOD, Inland Revenue, HM Customs and Excise.
- Successfully negotiated, implemented and serviced a tender with the MOD for Paging requirements 1991
- Achieved sales Person of the Year , Mercury Paging 1991
Saudia Arabian AirlinesJeddah Saudia Arabia, Saudia Arabia
Flight Attendant
1985.04 - 1988.08 (3 education.years_Label & 4 education.months_Label)
Job overview
- Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
- Properly communicated between the flight deck and the cabin crew prior to and during flights.
- Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
- Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers.
- Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
British AirwaysHeathrow, Middlesex
Ticket Reservation Agent
1983.05 - 1985.03 (1 education.year_Label & 10 education.months_Label)
Job overview
- Based in the Central Telephone Call Centre
- Completed bookings and reservation amendments using BABS systems.
- Planned travel itineraries for families and corporate clients with diverse needs.
- Conducted calls professionally and politely to maintain excellent service standards.
- Communicated reservation confirmations to customers over the telephone.
- Dealt with high-volume call enquires competently to meet service requirements.
Midland BankKingston upon Thames, Surrey
Bank Clerk
1980.09 - 1983.05 (2 education.years_Label & 8 education.months_Label)
Job overview
- Managed cash deposits and withdrawals, conducting daily cash accounts.
- Processed numerous payments with exceptional accuracy, resulting in satisfied customers and accurate finances.
- Confidently opened and closed Current,Savings,Student and Business accounts as appropriate.
- Ensured efficiency of back office processes including filing, supporting colleagues with balancing the daily accounts (this was before computers and internet banking !)
Education
Sunbury County Secondary SchoolSunbury On Thames Middlesex
"O" Levels from Maths, English Language, Geography, Biology, Home Economics
1977.09 - 1980.05 (2 education.years_Label & 8 education.months_Label)
Skills
- Passion for customer satisfaction
- Marketing and advertising
- Service-orientated
- Hospitality business management
- Front of House (FOH) training
- Strong work ethic
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Available as now semi retired
I have recently left the restaurant industry. I have done a few ad hoc hospitality jobs including Concierge at Farnborough Airshow. I am now looking for an interesting customer facing role . Uk or Abroad. I have no commitments and my time is mine to fill .
Timeline
Restaurant Manager
Roka The Square
2017.07 - Current (8 education.years_Label & 11 education.months_Label)
Senior Sales Executive
Mercury Paging . Cable and Wireless
1988.09 - 1991.08 (2 education.years_Label & 11 education.months_Label)
Flight Attendant
Saudia Arabian Airlines
1985.04 - 1988.08 (3 education.years_Label & 4 education.months_Label)
Ticket Reservation Agent
British Airways
1983.05 - 1985.03 (1 education.year_Label & 10 education.months_Label)
Bank Clerk
Midland Bank
1980.09 - 1983.05 (2 education.years_Label & 8 education.months_Label)
Sunbury County Secondary School
"O" Levels from Maths, English Language, Geography, Biology, Home Economics
1977.09 - 1980.05 (2 education.years_Label & 8 education.months_Label)