Sue Bristow
Puckeridge,Hertfordshire
Summary
Accomplished professional with extensive experience in financial management and business administration. Demonstrates proficiency in QuickBooks and Xero, with a strong track record in sales ledger management, bank reconciliation, and credit control. Skilled in accounts payable and receivable, payment processing, and account reconciliation. Experienced in salon management and employee performance management, complemented by capabilities in social media marketing and client relations. Adept at payroll and budgeting, with a focus on enhancing operational efficiency. Committed to leveraging skills to drive business success and foster client satisfaction.
Overview
23
23
years of professional experience
7994
7994
years of post-secondary education
Work history
Senior finance assistant
A.T. Bone & Sons
Hertford, Hertfordshire
10.2024 - Current
- Oversee day-to-day finance operations including invoicing, payments, and reconciliations
- Create accurate supplier records
- Manage credit control
- Company credit card reconciliations
- Process supplier invoices and manage approvals in purchase ledger
- Raise customer invoices in sales ledger
- Assist with discrepancies and ledger queries
- Assist with bank reconciliations queries
- Assist with month-end, quarter-end and year-end procedures
- Liaise with the Finance Controller
- Assist with audit visits, reporting requirements, and compliance checks
- Provide general administrative support within the accounts office
Weekend Receptionist
Bupa
Bishop's Stortford, Hertfordshire
09.2025 - Current
- Managed administrative duties to ensure efficient office operations.
- Handle incoming phone calls and enquiries with professionalism.
- Welcomed visitors, providing excellent customer service.
- Conducted home show rounds to showcase home effectively.
Salon Owner
Dolled Up Salon
Hackney, London
09.2016 - 03.2024
- Booked regular customers to minimise waiting times and increase client loyalty.
- Increased client base by devising and leading social media paid marketing strategy.
- Created welcoming and nurturing environment for employees and customers to promote sales and services.
- Kept updated monthly records of business costs and revenues.
- Oversaw hiring, training and development of salon staff members.
- Oversaw and participated in staff meetings to identify areas for improvement and resolve internal team issues.
- Acted as first point of contact for employees to discuss and resolve encountered issues.
- Increased organic traffic and online bookings through regular updates to salon's website.
- Built strong sales and customer service relationships with clients by motivating team into action.
- Organised salon rota to cater for increased workload during peak hours and days.
- Enforced consistent execution of salon's policies and procedures to achieve high-quality service standards.
- Maintained clean and hygienic salon area in line with quality standards.
- Established and upheld extremely high levels of customer service to achieve guest satisfaction.
- Conducted regular stock counts and ordered replacements to maintain optimal inventory.
- Answered phone calls and responded to emails from clients.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Managed databases and information systems, maintaining accurate and accessible records.
- Administered payroll using Sage & QuickBooks.
- Managed starters & leavers, issuing P45s..
- Completed year end,payroll, producing P11Ds and P60s.
- Determined holiday pay entitlements whilst maintaining compliance.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Kept employee records complete, accurate and compliant.
- Prepared monthly bank reconciliations with accuracy.
- Undertook balance sheet reconciliations.
- Processed accounts receivable and accounts payable.
Public house office manager
The White Horse
London
01.2003 - 08.2016
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams..
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Oversaw line cleaning and cellar management.
- Monitored bar expenses and operations to minimise costs.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Optimised customer experience by implementing exemplary service standards.
- Reconciled cash and credit card transactions to maintain accurate records.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Used payroll software to streamline processes for increased efficiency.
- Managed payroll for all employees.
- Determined holiday pay entitlements with precision, maintaining compliance.
- Managed PAYE deductions and transmitted payroll details to HMRC efficiently.
- Completed year-end payroll, producing relevant P11Ds and P60s.
- Prepared monthly bank reconciliations.
- Processed accounts receivable and accounts payable.
- Purchased supplies and completed associated invoicing and payments.
- Assisted in month-end financial closing activities related to invoicing.
Education
OCR Bookkeeping Level 1 - Bookkeeping
Fulston Manor School
Sittingbourne, KENAAT Level 2 - Accounting
McArthur Morgan London
London 09.2015 - 04.2016
BIIAB Level 3 - Advanced Certificate in Licensed Hospitality
City of Westminster College
LondonNVQ Level 3 - Beauty Therapy
Newham College
London, ENGNVQ Level 2 - Beauty Therapy
Newham College
London, ENGCertificate of Pre-Vocational Education (CPVE) - Business Studies
Raine's Foundation School
London, ENG 09.1987 - 06.1988
Pitmans Touch Typing Level 1 & 2 - Touch Typing
Raine's Foundation School
London, ENGGCSEs -
Raine's Foundation School
London, ENGSkills
- QuickBooks and Xero proficiency
- Sales ledger management
- Bank reconciliation
- Credit control
- Accounts payable and receivable
- Payment processing
- Data entry
- Account reconciliation
- Salon management
- Employee performance management
- Social media marketing
- Business administration
- Payroll and budgeting
- Client relations
Personal Information
Timeline
Weekend Receptionist
Bupa
09.2025 - Current
Senior finance assistant
A.T. Bone & Sons
10.2024 - Current
Salon Owner
Dolled Up Salon
09.2016 - 03.2024
AAT Level 2 - Accounting
McArthur Morgan London
09.2015 - 04.2016
Public house office manager
The White Horse
01.2003 - 08.2016
Certificate of Pre-Vocational Education (CPVE) - Business Studies
Raine's Foundation School
09.1987 - 06.1988
OCR Bookkeeping Level 1 - Bookkeeping
Fulston Manor School
BIIAB Level 3 - Advanced Certificate in Licensed Hospitality
City of Westminster College
NVQ Level 3 - Beauty Therapy
Newham College
NVQ Level 2 - Beauty Therapy
Newham College
Pitmans Touch Typing Level 1 & 2 - Touch Typing
Raine's Foundation School
GCSEs -
Raine's Foundation School