Sue Bristow
Puckeridge,Hertfordshire
Summary
I am a committed and methodical individual with exceptional interpersonal skills who is proactive and a resourceful team player. I am a friendly communicator with detailed knowledge and experienced in all aspects of office management. I am decisive and can identify and develop opportunities. I am commercially focused and have excellent customer service history that is grounded with a sincere rapport building capability and pragmatic approach. I am successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work history
Salon Owner
Dolled Up Salon
Hackney, London
09.2016 - 03.2024
- Booked regular customers to minimise waiting times and increase client loyalty.
- Increased client base by devising and leading social media paid marketing strategy.
- Created welcoming and nurturing environment for employees and customers to promote sales and services.
- Kept updated monthly records of business costs and revenues.Oversaw salon training programs to facilitate transfer of skills on-the-job.
- Oversaw hiring, training and development of salon staff members.
- Oversaw and participated in staff meetings to identify areas for improvement and resolve internal team issues.
- Acted as first point of contact for employees to discuss and resolve encountered issues.
- Increased organic traffic and online bookings through regular updates to salon's website.
- Built strong sales and customer service relationships with clients by motivating team into action.
- Organised salon rota to cater for increased workload during peak hours and days.
- Enforced consistent execution of salon's policies and procedures to achieve high-quality service standards.
- Maintained clean and hygienic salon area in line with quality standards.
- Established and upheld extremely high levels of customer service to achieve guest satisfaction.
- Conducted regular stock counts and ordered replacements to maintain optimal inventory.
- Answered phone calls and responded to emails from clients.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Managed databases and information systems, maintaining accurate and accessible records.
- Dispensed forms such as P45s and P60s accurately and on time.
- Used payroll software to streamline processes for increased efficiency.
- Determined holiday pay entitlements with precision, maintaining compliance.
- Managed PAYE deductions and transmitted payroll details to HMRC efficiently.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Public house manager
The White Horse
London
01.2003 - 08.2016
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams..
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Oversaw line cleaning and cellar management.
- Monitored bar expenses and operations to minimise costs.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Optimised customer experience by implementing exemplary service standards.
- Reconciled cash and credit card transactions to maintain accurate records.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Used payroll software to streamline processes for increased efficiency.
- Determined holiday pay entitlements with precision, maintaining compliance.
- Managed PAYE deductions and transmitted payroll details to HMRC efficiently.
- Dispensed forms such as P45s and P60s accurately and on time.
Education
AAT Level 2 - Accounting
AAT
London 09.2015 - 04.2016
OCR Bookkeeping Level 1 - Bookkeeping
OCR
KentBIIAB Level 3 - Advanced Certificate in Licensed Hospitality
BIIAB
London04.2007
NVQ Level 3 - Beauty Therapy
Newham College
London 2000 - 2001
NVQ Level 2 - Beauty Therapy
Newham College
London 1999 - 2000
Certificate of Higher Education - Business Studies
Raine's Foundation School
London 1987 - 1988
Pitmans Touch Typing Level 1 & 2 - Touch Typing
Raine's Foundation School
London06.1988
GCSEs -
Raine's Foundation School
London06.1987
Skills
- Salon management
- Accounting
- Employee performance management
- Social media marketing
- HR policies and procedures
- Contract management
- Business administration
- Payroll and budgeting
Timeline
Salon Owner
Dolled Up Salon
09.2016 - 03.2024
AAT Level 2 - Accounting
AAT
09.2015 - 04.2016
Public house manager
The White Horse
01.2003 - 08.2016
OCR Bookkeeping Level 1 - Bookkeeping
OCR
BIIAB Level 3 - Advanced Certificate in Licensed Hospitality
BIIAB
NVQ Level 3 - Beauty Therapy
Newham College
2000 - 2001
NVQ Level 2 - Beauty Therapy
Newham College
1999 - 2000
Certificate of Higher Education - Business Studies
Raine's Foundation School
1987 - 1988
Pitmans Touch Typing Level 1 & 2 - Touch Typing
Raine's Foundation School
GCSEs -
Raine's Foundation School
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