Hi, I’m
Sue Benney
Northampton,Northamptonshire
Summary
Multi-talented Credit Controller persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator with talent for achieving exceptional results with tough caseloads. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
years of professional experience
Work history
Tecto LtdNorthampton, Northamptonshire
Credit Controller
12.2021 - 06.2024
Job overview
- Making over 50 calls per day to manage debtors ensuring timely payments are made, processing incoming funds, reconciling invoices, resolving account queries and managing debt recovery.
- Liaised with sales department for achieving better client communication.
- Updated database regularly for maintaining up-to-date record of all transactions.
- Reduced business risk with stringent credit checks and assessment.
- Negotiated repayment arrangements, improving cash flow in the process.
- Monitored client's credit situation closely, mitigating risks associated with late payments.
- Collaborated with internal teams to ensure smooth functioning of credit control processes.
- Developed strong relations with clients, fostering loyalty and trust on both ends.
- Maintained professional client interactions whilst managing overdue payments.
- Resolved escalated issues efficiently, reducing potential damage to customer relationships.
- Established effective payment plans to facilitate timely debt recovery.
- Chased clients to procure payments in line with agreed terms and conditions.
- Conducted credit checks and monitored credit alerts.
- Contacted customers about overdue payments by phone, letter and email.
GreencoreNorthampton, Northamptonshire
Mobile Stores Operator
07.2018 - 07.2021
Job overview
- Providing training and ongoing support to team members who have stock management, technical or payment processing issues
- Ensuring products are prominently displayed and organised
- Processing transactions
- Serving customers with excellence
- Developing strong customer relationships and maintained them
- Taking orders for ambient & chilled food.
- Assisted in training new staff, ensuring efficient team performance.
- Handled and sorted materials correctly, minimising waste generated.
- Conducted regular equipment checks for optimal operational conditions.
BP Marks & SpencerNorthampton, Northamptonshire
Duty Manager
02.2012 - 07.2018
Job overview
- Achieved set KPIs, such as ensuring correct staffing levels were available on shift, maintaining adequate stock levels, and selling effectively to encourage customers to buy more
- Managed 18 staff.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Coordinated staff schedules to maximise productivity.
- Implemented promotional initiatives for increased footfall during off-peak hours.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Delivered excellent customer service through effective communication skills.
- Ensured customer satisfaction with prompt problem resolution.
- Handled cash transactions accurately for financial integrity.
- Identified areas of improvement through regular performance assessments of staff members.
- Handled complaints professionally, leading to improved customer retention rates.
- Conducted training sessions for new employees, enhancing team competence.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Stored cash floats and delivered secure banking procedures.
- Executed emergency response protocols for safe, secure and compliant environment.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
Education
University overview
- BP M&S C1 – Duty Managers Sept 2015
- NVQ Level 2 Hospitality Jan 2012
- Senior Barista Trained (SSP UK) 2009
- People Management March 2010
- Disciplinary Procedures March 2010
- Recruitment Procedures March 2010
- Intermediate Food Safety Feb 2010
- Managing in SSP Aug 2009
- Prioritising and Planning July 2009
- National Certificate for Personal License Holders April 2009
Skills
- Client account management
- Billing query resolution
- Persistent communication
- Document coordination
- Customer credit checks
Websites
Custom
I enjoy playing bingo and socialising with my close circle of friends. I also enjoy playing golf, and am learning to master this sport.
Affiliations
- Skittles
References
References available upon request.
Timeline
Credit Controller
Tecto Ltd
12.2021 - 06.2024
Mobile Stores Operator
Greencore
07.2018 - 07.2021
Duty Manager
BP Marks & Spencer
02.2012 - 07.2018
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