Sue Allchurch
Sheffield,East Riding of Yorkshire
Summary
Innovative and driven professional committed to leading teams and enhancing service delivery. Brings strong leadership and strategic planning skills, coupled with knack for problem-solving and stakeholder engagement. Poised to make significant contributions to Head of Service role.
Overview
29
29
years of professional experience
12
12
years of post-secondary education
Work History
Head of Service Delivery
UK Addiction Treatment Ltd
National, London
11.2014 - 09.2024
- Developed and updated internal guidelines.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Led and inspired team 6 to uphold brand standards and demonstrate professionalism.
- Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
- Championed organisational values to instil sense of loyalty and community.
- Coordinated consistent, high quality provision of rehab service.
Operations director
East Coast Recovery
Lowestoft, Suffolk
06.2011 - 11.2014
- Recruited and managed senior staff with focus on delivering clear results.
- Motivated team members by providing mentoring and development opportunities.
- Negotiated with vendors and service providers to control corporate expenditures.
- Partnered with management team to optimise operations and reduce costs.
- Assessed, identified and mitigated risk through strategic planning.
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
- Drove continuous improvement and innovation in collaboration with management team.
- Monitored operations to assess and highlight results.
- Led site operations team to deliver on KPI targets with consistency.
- Secured process improvements for increased quality, compliance and efficiency.
- Directed day-to-day work of 25 employees and motivated teams to exceed objectives.
- Drove company mission and values, representing organisation at meetings and industry events.
- Created and led successful business culture focused on performance.
- Cultivated positive rapport across all enterprise levels, managing stakeholder relations in support of organisational needs.
- Identified and resolved operational issues impacting productivity, performance or profitability.
National Operations Director
Triage Healthcare
Canterbury, Kent
08.2009 - 08.2011
- Visited majority of rehabs in the UK to form contracts for referrals from Consultant Psychiatrist
- Partnered with management team to optimise operations and reduce costs.
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
- Negotiated with vendors and service providers to control corporate expenditures.
- Built productive working relationships to inspire and guide personnel at multiple business levels.
- Assessed, identified and mitigated risk through strategic planning.
- Drove continuous improvement and innovation in collaboration with management team.
- Monitored operations to assess and highlight results.
- Led site operations team to deliver on KPI targets with consistency.
Programme Director
The Linwood Group
Nottingham, Nottinghamshire
05.2004 - 10.2009
- Responsible for the setting up of two addiction rehabs and a detox unit in Yorkshire and Lincolnshire
- Evaluated programme outcomes against predefined objectives, providing insights for future planning.
- Oversaw staff operations, training and performance to accomplish objectives.
- Set team priorities, maintained schedules and monitored performance for optimum results.
- Planned implementation of new organisational policies.
- Drove team performance and improvements in diverse, inclusive working culture.
- Monitored and reported on ongoing projects to help achieve departmental targets.
- Coordinated program initiatives, aligning project activities with organisational goals for streamlined execution.
- Directed recruitment activities to select and hire talented workforce.
- Trained high-performing teams to deliver on programme objectives, increasing retention and boosting growth.
- Monitored project budgets, scrutinising expenditures and recommending cost-effective measures.
- Coordinated strategic planning activities based on current data.
- Collaborated with cross-functional teams to develop and implement new policies.
- Collaborated with senior stakeholders and external partners, influencing direction in complex environments.
Senior therapist
The Priory Clinic
Nottingham
09.2002 - 05.2004
- Managed Continued Professional Development (CPD) to stay up-to-date on current industry developments and technology advancements.
- Communicated with professionals across different disciplines to coordinate treatments and provide continuity of care.
- Complied with best clinical practice and data confidentiality protocols.
- Adhered to healthcare legislation to maintain consistency and high standard of care across services.
- Tailored patient-centred plans to help patients achieve health-related goals.
- Assessed risk of injury and implemented preventative measures to help safeguard patients.
- Cultivated trusting relationships with clients, resulting in commitment to treatment programmes.
- Evaluated success of different treatments by documenting patients' progress.
- Suggested environmental adaptations to help patients with functional limitations perform daily tasks in home environments.
- Referred patients to other health care providers to receive specialised services.
- Balanced patients' holistic needs to inform treatment decision-making and consider multiple opportunities.
- Designed therapeutic programmes including recreational activities to help improve and maintain holistic functioning of groups and individuals.
- Devised and implemented treatment plans for various conditions to promote recovery or rehabilitation.
- Selected appropriate criteria to measure progress and treatment success to gain evidence-based insights.
Trainer in corporate sector
Hexagon Training Company
Sheffield
01.2000 - 12.2002
- Monitored employee progress, offering feedback to management on additional training requirements.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
- Assigned training exercises and skill assessments to newly hired employees.
- Analysed training requirements at individual, team and organisational level.
- Produced training and supportive materials tailored to organisational needs.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Adapted session delivery to meet specific needs of professional learners within different environments.
Marketing coordinator
Fretwell Downing Ltd
Sheffield, South Yorkshire
05.1995 - 12.1999
- Worked collaboratively with vendors to complete projects according to schedule and specifications.
- Created innovative social media posts and schedules to drive engagement.
- Created professional business correspondence, spreadsheets and presentations.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Developed marketing plans to support department strategies.
- Conducted market research to refine digital advertising campaigns.
- Supported front-line sales teams with well-coordinated administrative operations.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
- Allocated teams, materials and calendar space for individual projects.
Education
NLP Masters - Neuro Linguistic Programming
Hexagon Training Company
Sheffield 04.1996 - 04.1997
Neuro Lingustic Programming - Neuro Linguistic Programming
Hexagon Training Company
Sheffield 04.1995 - 04.1996
American Board of Hypnotherapy - Hypnotherapy
Hexagon Training Company
Sheffield 02.1997 - 02.1997
Addictions Counselling - Addiction Treatment
NADAAC
UK /1996 - /1998
Diploma of Administrative Studies - Administration
Richmond College
Sheffield 01.1968 - 01.1969
GCE 'O'Levels - English, English Language, History, Geography,
Beauchief Independent Grammar School
Sheffield 09.1959 - 07.1968
Skills
- Workflow planning
- Decision making
- Customer complaint management
- Modern management principles
- Expenditure control
- Business development strategies
- Service-orientated
- Resource evaluation
- Leadership in Service Delivery
- Policy development
Affiliations
- Gardening, Walking, Reading, Cycling
Timeline
Head of Service Delivery
UK Addiction Treatment Ltd
11.2014 - 09.2024
Operations director
East Coast Recovery
06.2011 - 11.2014
National Operations Director
Triage Healthcare
08.2009 - 08.2011
Programme Director
The Linwood Group
05.2004 - 10.2009
Senior therapist
The Priory Clinic
09.2002 - 05.2004
Trainer in corporate sector
Hexagon Training Company
01.2000 - 12.2002
American Board of Hypnotherapy - Hypnotherapy
Hexagon Training Company
02.1997 - 02.1997
NLP Masters - Neuro Linguistic Programming
Hexagon Training Company
04.1996 - 04.1997
Marketing coordinator
Fretwell Downing Ltd
05.1995 - 12.1999
Neuro Lingustic Programming - Neuro Linguistic Programming
Hexagon Training Company
04.1995 - 04.1996
Addictions Counselling - Addiction Treatment
NADAAC
/1996 - /1998
Diploma of Administrative Studies - Administration
Richmond College
01.1968 - 01.1969
GCE 'O'Levels - English, English Language, History, Geography,
Beauchief Independent Grammar School
09.1959 - 07.1968
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