Sudip Ghosh
Cardiff
Summary
Hardworking professional versed in all aspects of running high-end store, including opening and closing procedures, banking, merchandising and recruiting. Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills. Proficient Manager dedicated to hiring top-notch sales associate and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Skilled in planning and operations management.Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Seeks solutions to problems and applies extensive analytical knowledge to findings.Talent in administrative oversight, recruitment processes and customer service improvements. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Hard-working Managing Director with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.Reliable with hospitality industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Dedicated Managing Director with highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Store Manager equipped with extensive experience in retail management and sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Managing Director
Sugardaddy Pub and Rotisserie
Kolkata, INDIA
12.2022 - 06.2024
- Implemented a comprehensive operational strategy that increased overall restaurant efficiency by 30%, leading to a significant boost in customer satisfaction and retention
- Directed a team of 50+ staff across multiple locations, achieving a 20% reduction in staff turnover through the introduction of a robust training and development program
- Orchestrated a menu redesign that resulted in a 15% increase in average Footfalls, contributing to a 10% rise in annual revenue
- Introduced Latest and Innovative Bar Menus and Food Menus
- Created a popular brand of a Pub in the heartthrob of the city.
Managing Director
Hashtag Live ( Bar ,Cafe & Rooftop)
Kolkata, India
08.2020 - 12.2022
- Developed and implemented a comprehensive training program for restaurant staff, resulting in a 25% increase in customer satisfaction scores and a 10% decrease in employee turnover
- Implemented cost-saving measures, including renegotiating vendor contracts and optimizing inventory management, resulting in a 15% reduction in operational costs and a 5% increase in profit margins
- Implemented a customer feedback system and analyzed data to identify areas for improvement, leading to a 20% increase in customer loyalty and a 10% increase in repeat business
- Launched a new brand of cafe , bar and rooftop in the heartthrob of the city kolkata on my own skills and theme
- The brand became a regular spot of varies people in terms of good food, good drinks , good music and excellent service of my staffs
- It also has a name of well behaved staffs and good management.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Managed team performance, celebrating successes and identifying areas to improve.
- Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
Visual merchandiser
Tommy Hilfiger
Kolkata, India
02.2019 - 08.2020
- Managed a team of 20 people from various backgrounds
- Created the new distribution system of online garments , maximizing profitability
- Created and coordinated the communication and promotion policy of the brand
- Creating monthly and yearly target for the Dealer Network
- Built and implemented the production request process for the whole dealer network
- Arranges stocks and Recycling the outdated stockes
- Earned the top spot as a store manager in the area.
- Developed creative and innovative visual merchandising solutions to support sales growth.
- Optimised product and display locations to generate maximum visual impact.
- Helped to increase in-store foot traffic by creating winning visual displays.
Education
Bachelor Of Arts -
Sri Satya Sai University Of Technology And Medical Sciences
2019
Higher Secondary Certificate -
Sudhir Memorial Institute
2016
Secondary School Certificate or High School -
Julien Day School
2014
Certification
Frankfinn Institute of Air hostess and Hospitality Training
Timeline
Managing Director
Sugardaddy Pub and Rotisserie
12.2022 - 06.2024
Managing Director
Hashtag Live ( Bar ,Cafe & Rooftop)
08.2020 - 12.2022
Visual merchandiser
Tommy Hilfiger
02.2019 - 08.2020
Bachelor Of Arts -
Sri Satya Sai University Of Technology And Medical Sciences
Higher Secondary Certificate -
Sudhir Memorial Institute
Secondary School Certificate or High School -
Julien Day School
Frankfinn Institute of Air hostess and Hospitality Training