SUDHIR SHETTY
Infrastructure Project Manager
Portsmouth,Hampshire
Summary
Initiative-taking leader and a confident Manager with exemplary budgeting, needs assessment and task prioritization skills. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Willingness to take on added responsibilities to meet team goals. Ability to oversee multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Consultant
HCL Technologies
Portsmouth, Hampshire
11.2021 - Current
- Client: Scottish and Southern Energies, Currently serving as an Infrastructure PM, delivering Waterfall and Agile based projects for small and medium projects
- Delivered Azure cloud-based migration and transformation projects with multiple accolades from clients and paving the way for additional revenue which lead new opportunities for businesses
- Assessing the change impacts by conducting an impact assessment, documenting potential risks via risk register with mitigations
- Streamlined the Change management process and supporting RMO teams for resource planning across various projects.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
- Built relationships with stakeholders through outstanding client management skills. Built company reputation by managing and successfully delivering projects.
- Determined project schedules and kept projects on track using proactive adjustments to workflow. Tracked and communicated project status, timelines and action items from project inception to delivery.
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Achieved high client satisfaction through consistent delivery and communication.
- Reduced downtime with effective scheduling and resourcing. Drove client retention through quality project execution.
- Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Analysed industry trends to identify process improvements and business opportunities. Managed scopes and deadlines using different project management methods.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Submitted performance feedback to stakeholders, keeping project teams on track. Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Handled overall IT governance, managing supplier selection and sourcing strategies to improve operational resilience. Liaised professionally with team members at all levels, adapting communication style to communicate technical ideas.
- Optimised, upgraded and monitored network infrastructure for reliable performance.
- Completed projects on time and within budget by collaborating with contractors, architects and public authorities. Supported on-time and under-budget project completion by proactively communicating challenges and updates
- Built strong relationships with stakeholders for project cohesiveness. Elaborated action plans with program teams to drive performance improvements.
- Used monthly estimates vs actuals data to keep project financials on track. Implemented program and project governance standards for project deliverables.
- Organised resource allocation process, providing overall workload and capacity analysis.
- Deployed Business Transformation Frameworks and respective methodologies and instilled project disciplines within projects and wider team.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans. Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Managed desires and expectations for key stakeholders across numerous high-value projects. Managed estimation processes by preparing bid packages, procurement plans and contract reviews.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Delivered exceptional service to clients, maintaining relationships for future business opportunities. Interviewed and hired top-performing talent.
- Trained and mentored junior team members, leveraging previous experiences in boosting project progress.
Consultant
HCL Technologies
Pune, Maharashtra
09.2019 - 11.2021
- Client: Barclays Bank, Delivered a Windows migration project and DSS for 20000+ users and led the transformation of second largest Barclays Offices in Pune after the HQ in UK showcasing strong stakeholder management.
- Designed communication and training plans to deliver smooth implementation of strategy.
- Increased the revenue by implementing major business transformation by achieving an overall revenue of 100+M for the organization.
- Analysed cost structures and budgetary impact of proposed changes to gauge improvement.
- Evaluated user readiness to achieve strategic alignment and agility.
- Trained subordinates to improve implementation communication for employees to understand and apply required tasks.
- Assisted with restructuring of staff component to streamline the exceptional application of the project.
- Tracked implementation progress to report feedback and status to management.
Associate Consultant
HCL Technologies
Chennai, Tamilnadu
01.2014 - 09.2019
- Client: Cyber Security Fusion Centre, Excelled in Cyber Security domain and transformed GSOC (Global Security Operation Centre) to CSFC playing a role of Project Manager.
- Strategically delivered a massive transformation project leading the procurement, multiple vendor management and a successful project delivery within the budget.
- Negotiated with vendors and contractors to achieve quality service and value for money. Delivered strategies through engagement, consultation and negotiation with stakeholders.
- Built productive relationships with stakeholders, communicated updates and sought mutually beneficial outcomes.
- Assessed supplier base and categorised spending based on strategic and operational requirements.
- Delivered tactical cost savings by negotiating advantageous terms and conditions for new contracts. Prepared project briefs and business cases to seek management approval for procurement activities.
- Supported procurement strategies, assessing objectives and implementing necessary service improvements.
- Monitored supply chain activities to validate quality of goods procured. Reviewed proposals and submitted reports to procurement heads for selection.
- Developed professional expertise through training and mentorship to boost service delivery. Facilitated project delivery by procuring raw materials and supplies.
- Ran due diligence checks on potential suppliers and flagged issues detected for action. Utilised legislation knowledge in enforcing best practices and company compliance across different services.
Technical Specialist
HCL Technologies
Bangalore and Oxford, Oxfordshire
01.2012 - 06.2014
- Client: Reed Elsevier Technology services, Led a team of 25-30 members as part of Global Incident Management group (GIMG) and managed the Datacentre in Oxford, UK
- Monitored systems to identify and resolve equipment failures or errors in performance. Located deviations from standard operating procedures, understanding causes and preventing reoccurrence.
- Interviewed staff to obtain personal observations and insights into existing procedural strengths and weaknesses. Identified departures from agreed-upon procedures and standards and helped close gaps.
- Observed systems and staff operations throughout organisation, compiling current and accurate information. Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
- Guided clients toward improved organisational structures and better solutions for identified problems. Reproduced technical problems encountered by users to address and resolve problems. Provided support for day-to-day operation of communications systems, computer systems and networks.
Senior Specialist
HCL Technologies
Bangalore, Karnataka
01.2008 - 01.2012
- Client: Goldman Sachs, Referred as a key critical player of GAM-EUC domain delivering Mainframe, Midrange and Windows/AD provisioning activities and was promoted to a lead role for the quality of service provided.
- Analysed critical assets and identified weaknesses and vulnerabilities, implementing countermeasures. Corrected and adjusted instrument reliability by measuring output and comparing results.
- Completed investigations to check on reported errors, reproduce problems and trace faults. Track support tickets and document actions to address repeated incidents.
Team Member
JPMorgan Chase
Bangalore, Karnataka
08.2006 - 03.2008
- Played a role of Team member, being part of Global Service Desk (GSD) handling the JP Morgan UK users' technical queries to identify potential issues, troubleshoot and provide timely solutions achieving 6 months of “Quality star” award Winner.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Collaborated and offered support with extra tasks to meet team goals.
Senior Technical Support Officer
Convergys
Bangalore, Karnataka
08.2004 - 02.2006
- Strong team player for Microsoft Office and Outlook (MSOOS) Department, Pivotal Quality CSAT player, Reviewed processes and practices regularly to achieve business goals.
- Clearing a major milestone in my career achieving the CSAT of 95% with multiple awards, was promoted to senior role as an SME to resolve escalations and build process runbook and SOPs.
- Delivered feedback constructively to enhance staff performance. Leveraged strong product and service knowledge to assist customers and resolve issues. Took ownership of escalated customer issues and followed through to resolution.
Education
Bachelor of Engineering - Industrial & Production
Visvesvaraya Technological University
Nitte, India 06.1999 - 05.2003
Secondary - Biology
Canara College
Mangalore, India 06.1997 - 04.1999
SSLC - Sanskrit
Canara High School
Mangalore, India 04.1992 - 03.1997
Skills
- Results-oriented, technically curious, versatile, with attention to details and strong Data analysis Skills
- Proactive in driving initiatives and taking ownership of challenges and opportunities within cross Functional teams Powerful ability to drive cross-border and cross-functional teams
- Diverse experience in Waterfall, Agile (Scrum and Kanban) project environments to build effective relationships with Internal teams and external stakeholders at all levels
- Understand client's key stakeholders to create and manage Governance Forums to ensure all levels of the governance framework are agreed Create and manage RAID log and maintain RISK register in all phases of projects
- Excellent project management skills with strong communication and negotiation skills using LEAN and Agile methodologies Good leadership driving and managing multi agency teams and knowledge of planning tools to deliver projects to budget, schedule and quality in digital/cloud migration projects
- Knowledge of Power BI, Jira & Confluence and Azure Good experience in business analysis (identification of business needs, scope definition, requirement elicitation to solution implementation, testing and support) Created project plans using MS Project (Gantt Charts) and created process flows/data models
- Project budgeting, Project goals and milestones, High-value project management, Cost control, Risk management, Lean practices, Sprint planning
- Problem-solving
- Communication skills
- Team building
- Multilingual
- Time management
- Programme development
- Leadership
- Customer-focused
Additional Information
- 18+ Years of IT experience in building & managing IT infrastructure with diverse knowledge in Project Management operations for IT Infra clients in Banking, Book publishing, Energy & Renewables sector. Expertise in preparing project charter/SOW/PCN, planning, execution and control & drive multiple projects (FP, T&M and Staff augmentation) ensuring top quality delivery to the agreed timelines by tracking progress against the agreed milestones adhering the change management activities via CAB to meet business requirements, through acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales, risk, quality, process improvements and bring in value adds. Understand and manage client expectations, propose solutions, fine tune operations, process quality asper security standards. Being intellectually influenced beholder, delivered outstanding values to business therein. Pivotal CSAT Player and people magician to overlook end to end delivery of services incorporating CSI Plan. A highly experienced, dynamic, result-oriented, Agile Delivery Project manager with over 7 years extensive experience in O365, AD Migration to the Cloud, EUC and various other transformation projects. RTM - Formed and developed a community within the team called Resource Transition manager, which is a new practice to track individual's stats and to develop and motivate teams through trainings, learnings etc. which led to Organization's growth being actively part of Resourcing, Recruitment and Restructuring
Languages
English
Fluent
Hindi
Fluent
Kannada
Fluent
Tulu
Native
Spanish
Intermediate
Tamil
Upper intermediate
Certification
- Licensed IT Information Library Foundations Certification (ITIL) - EXIN, 2012
- Merit certified Global Business skills certification from HCL, 2019
- Certified SAFe 5.0 Agilist - Scaled Agile (SAFe) Training by Agile Certification Academy, 2022
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Consultant
HCL Technologies
11.2021 - Current
Consultant
HCL Technologies
09.2019 - 11.2021
Associate Consultant
HCL Technologies
01.2014 - 09.2019
Technical Specialist
HCL Technologies
01.2012 - 06.2014
Senior Specialist
HCL Technologies
01.2008 - 01.2012
Team Member
JPMorgan Chase
08.2006 - 03.2008
Senior Technical Support Officer
Convergys
08.2004 - 02.2006
Bachelor of Engineering - Industrial & Production
Visvesvaraya Technological University
06.1999 - 05.2003
Secondary - Biology
Canara College
06.1997 - 04.1999
SSLC - Sanskrit
Canara High School
04.1992 - 03.1997
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