Sudhanshu Yadav
Summary
Adaptable professional with strong communication, research, and project coordination skills. Extensive experience in optimizing operations for efficiency and effectiveness. Proven ability to deliver exceptional results through practical expertise and strategic planning.
Overview
3
3
years of professional experience
Work History
Project Manager
Lime
Nottingham, England
09.2025 - 01.2026
- Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
- Facilitated regular team meetings and stakeholder updates, fostering open communication and collaborative problem-solving.
- Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals.
- Cultivated strong relationships with clients, stakeholders, and team members, building a culture of trust and cooperation.
- Set monthly KPIs and tracked performance against objectives to monitor an optimise sales strategies.
Senior Executive
Acevector
Gurugram, India
07.2024 - 09.2024
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Met schedule using excellent planning and coordination skills.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Operations Executive
Paytm
Noida, Inida
11.2023 - 05.2024
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
Customer Support Specialist
Concentrix
Gurugram, India
11.2022 - 11.2023
- Resolved customer queries over phone and by email.
- Maximised customer satisfaction by resolving service issues promptly.
- Demonstrated empathy and patience in all customer interactions, building trust and resolving concerns effectively.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
Education
Master of Science - Management Business Analytics
Nottingham Trent University
01-2025
NVQ Level 3 - Smart Agriculture and Future Crops
Nottingham Trent University
01-2025
Bachelor of Science - Bio Technology
CCS University
01-2023
Skills
- SQL and Database Management
- Power BI
- Advanced Excel
- Data Analysis and Interpretation
- Business Analysis
- Data Visualisation
- AI Tools and Prompt Engineering
- Stakeholder management
- Customer service
- Communication skills
- Written and verbal communication
- KPI setting and management
- B2B sales
- Salesforce CRM
Education
other,other,other
Languages
6,C2,5,C1
Languages
English
Hindi
Timeline
Project Manager
Lime
09.2025 - 01.2026
Senior Executive
Acevector
07.2024 - 09.2024
Operations Executive
Paytm
11.2023 - 05.2024
Customer Support Specialist
Concentrix
11.2022 - 11.2023
Master of Science - Management Business Analytics
Nottingham Trent University
NVQ Level 3 - Smart Agriculture and Future Crops
Nottingham Trent University
Bachelor of Science - Bio Technology
CCS University