Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sudha Rani

London

Summary

Experience in Analyzing business requirements, entity relationships and Implanting in Salesforce as Objects, Relationships, Rules, Workflows, flows, Reports and Dashboards, according to application requirements.

Hands on experience with Apex And Lightning web components.

Root Cause Analysis (RCAs), providing fix and remediation for complex issues .

Proficient in using data migration using Apex Data Loader and Good knowledge on Apex Web Services.

Driving all client discussions, working closely with business stake holders, enabled me to fully understand the need and angle of the business requirement, to deliver the most optimal solution

Deployment using Change Set, Gearset, Git, AND Bitbucket .

Overview

6
6
years of professional experience

Work History

Partner/Specialist Technology

Ascential
02.2023 - Current
  • Worked in an agile-based scrum model, managed, and coordinated with Business and got the user stories delivered to the client on time within the sprints
  • Collaborated with team members and other departments in defining business requirements for optimal use of Salesforce functionality, proactively identified areas of improvement and functional gaps in Salesforce Application
  • Worked with Project Managers and architects as a technical consultant to make recommendations for efficient translation of business requirements to ensure that requirements can be met or suggest alternative approaches
  • Developed apex classes, VF Pages & controller classes, Lightning Components and apex triggers for various functional needs in the application
  • Automated processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, E-mail Alerts
  • Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business
  • Execute data loads, set up and manage security, user permissions, password resets, break/fix instructions and data access
  • Sustain security which will include sharing rules and security levels
  • Designed, create and maintain user roles, profiles, hierarchies and monitor application storage
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Stayed informed on industry developments and market trends to gain competitive advantage.

Salesforce Admin & Developer

Telstra
02.2021 - 06.2022
  • Currently an offshore employee of an Issue Management team that controls incident volume and performs Root Cause Analysis (RCAs), providing fix and remediation for complex issues in application
  • Working in operations team for production support
  • Participated in validation and verification activities such as test planning, test execution and issue management
  • Consulted on troubleshooting and defect resolution, this includes requesting resources, migration through environments and ticket management
  • Assisted in development of training materials and business implementation/transition activities
  • Has been involved in the development/coding phase of the project for new and existing functionality
  • Worked on development cards related to lightening web components and functional coding (Apex class and Apex test classes) End to end functionality
  • Worked on DevOps tools change sets, Git and Jenkins (CI/CD)
  • Involved in Developing reports based on business requirement
  • Tested end to end functionality according to the requirement
  • Developed software for desktop and mobile operating systems.
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
  • Participated in software field testing to verify performance of developed projects.

Salesforce Support Engineer

Micro Focus
03.2020 - 01.2021
  • Worked in Operations support team as a salesforce developer
  • Proactively communicated status of enhancements, change requests and defects, may manage change, defect and enhancement request process and assignment of approved work
  • Worked on Test class failures, Org health activities such as Apex sharing, CRUD Violations, Automation bypass activities, Merging of Process Builders, defect fixing, enhancements and Deployment using ci/cd
  • Maintained documentation of current state systems and processes

Salesforce Developer

Customer Care & Home Smart
04.2019 - 02.2020
  • Automate processes and Business Logic utilizing Salesforce Apex Web services
  • Enhancing Service Cloud using Omni-Channel routing, Email Publisher engine, Custom Web to Case using REST Based Web service and Email to case configuration for the client’s services
  • Worked on Flows and Process Builders
  • Worked in the Agile Module by using JIRA and doing the development for each user stories
  • Documenting Solution and Testing Guideline in confluence pages

Salesforce Admin

Eclaims
09.2018 - 03.2019
  • I am responsible to work on support incidents raised through Service Now
  • Investigate and figure out the issue
  • Mostly the issues would be on the user permissions, accesses, some automation not working

Education

Bachelor of Technology - Information Technology

JNTU
Hyderabad
05-2008

Skills

  • Sales Cloud, Service Cloud, Marketing Cloud
  • Data loader, Dashboards
  • Flows, Reports
  • Salesforce CRM, Apex, LWC,VF
  • Visual Studio,Source Tree
  • Git, Jenkins, Bitbucket
  • Gearset

Timeline

Partner/Specialist Technology

Ascential
02.2023 - Current

Salesforce Admin & Developer

Telstra
02.2021 - 06.2022

Salesforce Support Engineer

Micro Focus
03.2020 - 01.2021

Salesforce Developer

Customer Care & Home Smart
04.2019 - 02.2020

Salesforce Admin

Eclaims
09.2018 - 03.2019

Bachelor of Technology - Information Technology

JNTU

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Sudha Rani