Sudesna Rai
Quality Controller
Ashford
Summary
Dedicated Quality Control Technician with a proven track record at SBH Limited, skilled in visual inspection and quality management systems. Successfully reduced customer complaints by proactively addressing quality issues and training team members. Developed robust quality control processes, ensuring product standards and fostering a culture of excellence within the team.
Focused Quality Controller with 13 years of experience conducting testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers.
Overview
20
20
years of professional experience
Work History
Quality Control Technician
SBE Ltd.
09.2012 - Current
- Improved customer satisfaction by promptly addressing complaints and resolving product-related concerns.
- Developed and implemented quality assurance improvements.
- Improved quality processes for increased efficiency and effectiveness.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Rejected materials, components, and finished products and documented reasons.
- Calibrated tools and equipment to meet requirements.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
Gourmet Food Shop Assistant
Il Bel Paese
05.2005 - 06.2012
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Developed strong product knowledge to educate customers on features and benefits.
Education
High School Diploma -
East Kent College
Ashford, Kent 04.2001 -
Skills
Visual inspection
Quality management systems
Product inspection
Product sampling
Compliance review
Inspections and reviews
Customer focus
Teamwork and collaboration
Timeline
Quality Control Technician
SBE Ltd.
09.2012 - Current
Gourmet Food Shop Assistant
Il Bel Paese
05.2005 - 06.2012
High School Diploma -
East Kent College
04.2001 -
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