Sudeep Sarkar
Kanchrapara,INDIA
Summary
With over 7.5 year of IT industry experience, I excel troubleshooting desktop, laptop and networking Issues, microsoft office 365 product configure, support and microsoft windows server (2016,2019) installation, support, also thriving in collaborative, project-driven environment. I am passionate about creative problem solving and eger to contribute to company innovative culture.
Overview
1
1
Certification
3
3
Languages
Work history
System engineer L1/L2
Net Access India Limited
Kolkata , INDIA
01 2025 - 2026.08
- I am working here as system engineer under the direct payroll of Net Access India Limited (Murugappa group company) and I am giving technical support our in house company "chola MS general insurance and SMO(smart office)", here I am working L1 and L2 support like IT infrastructure support, Microsoft office 365 product(onedrive, outlook(.pst,.ost), teams, sharepoint access) support and trouble shoting, cisco router, swich, and access point configure by putty and thrid party software.
- Desktop support
- Laptop support
- Desktop formating and OS installation
- Laptop formating and OS installation
- Antivirus update and installation (Apex micro agent)
- Adobe Dc installation and technical support
- OS installation windows 10 & 11
- Kiosk system support
- Lan and wan support
- Windows server support and trouble shooting
- Active directory support
- User profile creation and Delete
- Gsuite mail support
- Office 365 product support
- Office 365, Office 19, Office 13, and Office 07 installation and trouble shooting
- Access control configuration
- VLAN configuration
- Trunk Port configuration
- OSPF configuration
- NAT and PAT protocol configuration
- BGP configuration
- Cisco routers configuration
- Cisco switch configuration
- CCTV maintenance and monitoring
- End user support by remote (Desktop remote support, TeamViewer, ZOHO )
- Zscaaler installation and trouble shooting
- Zoho installation and trouble shooting
- Outlook mail back up and .pst .ost creation
- System backup
- End user support
- Conference room support
- MS team user creation and support
- Limited System
System Engineer
Value Point System Pvt Ltd
Kolkata , INDIA
11 2023 - 12 2024
- I was worked there system engineer. Our client was there Ministry of corporate Affairs.
- Window 10 & 11 installation and support
- Office 365 installation and support
- Printer installation and support (network and usb)
- Scaner installation and support
- Lan network connection support
- Wi-Fi support
- Windows server support
- DNS & DHCP configuration and support
- User id creation
- Webmail support
- Gsuite Mail support
- Our client "Ministry of corporate affairs" server support and maintenance
- VLAN creations
- Trunk port creation
- Access control creation
- BGP, OSPF, NAT protocal creation
- Desktop & Laptop support trouble shooting
- MCA portal support
- Remote support by team viewer and Desktop remote support
Technical Support Engineer
Wish Net Pvt Ltd
Kolkata , INDIA
08 2019 - 07 2023
- Started working as network technical support engineer
- Cisco routers and switch configuration
- D-Link home router configuration
- End user technical support
- Network remote support and trouble shooting by PRTG software
- Onu configuration
- Rj 45 cable punching
- Router & Switch trouble shooting
Telecommunication Engineer
Carricoms HR Services Pvt Ltd
Kolkata , INDIA
10 2018 - 12 2018
- I was starting as a intern engineer
- Rf optimization
- Line Of Sight Measurement
- Signals blocking troubleshooting
- Telecommunication tower maintenance
- 3G & 4G Tower maintenance
Education
Class X - General
Kanchrapara Municipal polytechnic
Kanchrapara 03/2008 - 05/2009
Class XII - Science
Kanchrapara High School
Kanchrapara 08/2009 - 05/2012
Diploma Engineering - Electronics & Telecommunication
Kingston Polytechnic College
Kolkata 08/2012 - 06/2015
B.Tech - Electronics & Communication Engineering
St.Thomas College of engineering and Technology
Kolkata 08/2015 - 06/2018
Skills
- Desktop support
- Laptop support
- Computer Hardware and Networking
- CCNA(certificate course)
- CompTIA Networking(certificate course)
- Electronic communication engineering
- Telecommunication engineering
- PLC traning (certificate)
- Microsoft certified Hybrid Server Associate(AZ 800)
- ADDS Server
- Microsoft Office365 Product Support Associate
Interests
Listening Music, Watching Movie, Watching comics curton, Playing outdoor games, Cooking
Projects
- Network Support and Trouble shooting at West Bengal Government Education Sector.
- Lan support, WiFi support, Cisco routers configuration, Cisco switch configuration, ONU configuration, D-Link home router configuration, System Support and End User Support at Ministry Of Corporate Affairs.
- Desktop support, Laptop support, Portal & Application support, Printer support, Scaner support, Network support (Lan & wifi), Cisco routers and switch configuration, Conference room support, End User Support and Kiosk Smart Office Support, Laptop support, Desktop support, End user support (physical and Remote), Smart office support, Printer support (network & USB), Scaner support, Kiosk system support, Adds server support, Windows server support, Network (Lan & WiFi) support, Cisco routers and switch configuration and troubleshooting at Chola MS General Insurance limited ( part of Murugappa Group Company).
Languages
English
Fluent
Bengali
Fluent
Hindi
Fluent
Certification
- Cisco Certified Network Associate(CCNA) from Adroita Institute of technology.
- CompTIA certificate from udemy
- Microsoft Hybrid Server Associate(AZ 800) from Adroita Institute of technology.
- Microsoft Office 365 Associate from udemy.
Timeline
System engineer L1/L2
Net Access India Limited
01 2025 - 2026.08
System Engineer
Value Point System Pvt Ltd
11 2023 - 12 2024
Technical Support Engineer
Wish Net Pvt Ltd
08 2019 - 07 2023
Telecommunication Engineer
Carricoms HR Services Pvt Ltd
10 2018 - 12 2018
Class X - General
Kanchrapara Municipal polytechnic
03/2008 - 05/2009
Class XII - Science
Kanchrapara High School
08/2009 - 05/2012
Diploma Engineering - Electronics & Telecommunication
Kingston Polytechnic College
08/2012 - 06/2015
B.Tech - Electronics & Communication Engineering
St.Thomas College of engineering and Technology
08/2015 - 06/2018