Sude Ulgu
Barista
Newcastle-under-Lyme
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Barista
Pages and Blendz
London, ENG
06.2023 - 08.2024
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Delivered incredible coffee and hot/ cold beverages in busy environment in London specifically during match days.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Enabled effective team work and support during new additions the team.
Barista/ Waitress
Arches Cafe
London, ENG
11.2022 - 06.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
GCSEs - 10 GCSEs Including English And Mathematics
Duke's Of Aldridge
London, ENG 09/2016 - 07/2020
A-Levels - Fashion Design
Big Creative Education
London, ENG 09/2020 - 06/2022
Certificate of Higher Education - Criminology
Keele University
Newcastle-under-Lyme, STS 09/2023 -
Skills
Coffee machinery
Smoothie making
Exceptional customer service
Menu memorization
Online transaction processing
Quality assurance
Till counting
Customer experience management
Foam art
Friendly and outgoing
Hospitality service expertise
Retail management
Employee training
Opening and closing duties
Excellent memory
Adaptive and creative
Timeline
Barista
Pages and Blendz
06.2023 - 08.2024
Barista/ Waitress
Arches Cafe
11.2022 - 06.2023
GCSEs - 10 GCSEs Including English And Mathematics
Duke's Of Aldridge
09/2016 - 07/2020
A-Levels - Fashion Design
Big Creative Education
09/2020 - 06/2022
Certificate of Higher Education - Criminology
Keele University
09/2023 -