Sudati Sai Prasad Rao
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills while making a meaningful contribution to the company's success by leveraging my strong communication skills and passion for problem-solving in a customer service role, ensuring client satisfaction and fostering long-term relationships through efficient and empathetic support as a team player.
Experienced IT professional with 5 years of technical expertise, including 4 years in technical support for EMC and 1 year in a cloud administration support role for Microsoft. Proven skills in troubleshooting, system administration, and client support, with a focus on cloud environments and Microsoft Azure. Known for a detail-oriented approach, effective problem-solving skills, and commitment to optimizing cloud infrastructure performance and reliability. Seeking a role as an Azure Cloud Administrator or Engineer to leverage cloud skills, technical support experience, and knowledge of Microsoft cloud technologies in driving operational success for enterprise clients.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Technical Support engineer
Inventech info private limited
05.2022 - 05.2023
- Worked as Technical Support Engineer under Azure Admin from May’22 to May 19th, 2023
- VM creation both windows and Linux and manage i.e Windows with ARM template in respective location of resource group
- User creation and roles assignment as per the requirement and revoking under Azure IAM
- Storage account and container creation and upload blob using container and shared the same using public containers and SAS key
- Configuring Vnet, NSG, Storage account, container and upload blob using SAS for managing azure infrastructure
- Configure Azure scale-set & capture VM images for auto scaling, worked on Azure active directory Adding and removing disks from VMs and decommission
- Monitoring infrastructure and fetch out the percentage CPU metrics or data disk IOPS consumed request by users by azure monitor and memory metrices by enabling diagnostic settings
- Configuring recovery services vault and taking backup of vm under Azure backup
- Collect data from an Azure virtual machine with Azure Monitor
- Worked on Cost optimization techniques like resource cleanup, reserved instances, snoozing the VM as per the usage required by different teams
- Configuring local and global vNet peering across resource group, region between VMs
- Move the storage account to another resource group
- Azure IAM & monitoring of the existing VMs which moved to Azure
Technical support engineer
Wipro Limited
05.2018 - 05.2022
- Joined as a computer trainee and associated as below, worked for DELL EMC client and provided support to enterprise customers to manage their backup appliances such as Data Domain and Avamar
- Technical support engineer | May 2018 – May 2020
- Technical trainer for new joiners | June 2020 – Sept 2020
- Senior L2 Engineer | Oct 2020 – June 2021
- Technical lead | July 2021 – 20th May 2022
- Helped customer with technical queries through different channels, i.e Dial home (auto generated cases), Customer Generated cases, Live chat
- Connecting to the customer Environment remotely via putty to gather latest logs
- Worked on Data Domain, File system, cleaning job, scheduled outages and Hardware issues
- For Hardware issues, while the site engineer is on site, helped him with the instructions to replace the hardware parts such as Network interface card, disk, power supply unit e.t.c
- Monitoring the Data Domain via day-to-day logs and took the corrective action where it was needed
- Escalating the cases to next level in timely manner where it was required
- Finding the basic Root cause analysis via gathering the logs from customer environment through bash mode
- Customer communication was considered as top priority when the node was offline
- Attention to every detail, was maintained so that the customer resolution was on point
- Storage expansion with for supportive models was documented to customer for better understanding
- Helped customers with Patch grades
Education
Masters -
Anglia Ruskin University
Bachelors - undefined
Avanthi Degree College
Sixth Form College - Intermediate Public Examination
Sri Chaitanya Junior college
fourth year - SSC Board of Examination
Millennium High School
Skills
- VM creation
- User creation
- Roles assignment
- Azure IAM
- Storage account creation
- Container creation
- Blob upload
- Public containers
- SAS key
- Configuring Vnet
- NSG
- Azure scale-set
- Capture VM images
- Auto scaling
- Azure active directory
- Adding disks to VMs
- Removing disks from VMs
- Decommissioning VMs
- Monitoring infrastructure
- CPU metrics
- Data disk IOPS
- Memory metrics
- Enabling diagnostic settings
- Configuring recovery services vault
- Azure backup
- Cost optimization techniques
- Resource cleanup
- Reserved instances
- Snoozing VMs
- Local vNet peering
- Global vNet peering
- Moving storage accounts
- Monitoring existing VMs
- Technical queries
- Remote connection
- Data Domain
- File system
- Cleaning job
- Scheduled outages
- Hardware issues
- Instructions for hardware replacement
- Monitoring Data Domain
- Corrective action
- Escalating cases
- Root cause analysis
- Customer communication
- Attention to detail
- Storage expansion documentation
- Patch grades
Certification
Microsoft Certified: Azure Fundamentals, 3E6J31-DE844E
Custom
I hereby declare that the information submitted above is true to the best of my knowledge.
Languages
English
Upper intermediate
Accomplishments
Employee of the quarter for 3 straight quarters Q2,3,4 - 2019.
Employee of the year - 2019.
Standout performer for customer satisfaction.
Performance driven nature helped me to grow through different internal roles.
Affiliations
- Passionate about continuous learning and staying updated with the latest in cloud technology, cybersecurity, and IT advancements. Enjoys experimenting with new Azure services and features in personal projects to deepen cloud skills. Interested in automation, scripting, and exploring tools that enhance productivity and streamline cloud operations. Outside of tech, enjoys reading, hiking, and engaging in problem-solving activities like puzzles and strategy games, which help build focus and analytical thinking.
Timeline
Technical Support engineer
Inventech info private limited
05.2022 - 05.2023
Technical support engineer
Wipro Limited
05.2018 - 05.2022
Bachelors - undefined
Avanthi Degree College
Sixth Form College - Intermediate Public Examination
Sri Chaitanya Junior college
fourth year - SSC Board of Examination
Millennium High School
Masters -
Anglia Ruskin University
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