Sudarshan Thapa
London
Summary
Successful IT Practitioner and technical evangelist with excellent ability to juggle multiple tasks, working under pressure, and deep competency in IT infrastructure services. Proven track record of always maintaining the SLA and delivering excellent results and utmost client satisfaction. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
7
7
years of professional experience
Work History
Team Member
TATA CONSULTANCY SERVICES LIMITED
12.2016 - 09.2023
Team Member
Aegon UK
02.2023 - 09.2023
- The team is working together to build an application and enhance the present application as per the client’s requirements.
- Carryout regular patch updates
- Working on client requirements for system patching and regular checks
- Perform required sanity checks before the business can perform anything on the system.
- Scheduling required release activity through Jenkins
- Launching Amazon EC2 Cloud Instances using Amazon Web Services and Configuring launched instances concerning specific applications
- Extensive experience in Amazon Web Services (AWS) Cloud services such as EC2, VPC, S3, IAM, ELB, Route53, ECS, Autoscaling, CloudFront, CloudTrail, CloudWatch, CloudFormation, Elastic Beanstalk, SNS
- Monitoring Cloud Watch for applications run on AWS in real-time
- Created customized AMIs based on already existing AWS EC2 instances by using create image functionality, hence using this snapshot for disaster recovery
- Experience setting up Elastic Load Balancers (ELB's) and Auto Scaling groups on Production EC2.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Team Member
Eli Lilly Japan
12.2020 - 12.2022
- The team is working together to build the application and enhance the present application as per the client’s requirements
- Deployment of code using AWS Cloud formation
- Creating policies and roles in IAM
- Worked on storage services S3 and Amazon Glacier for infrequently used data
- Worked on migration of application
- Worked closely with AWS data migration from Oracle to AWS Aurora
- Hands-on experience with cloud formation stacks
- Work on agile methodology
- Creating project-specific documents for the purpose of evidence in confluence
- Tracking all project progress in JIRA
- Work on the enhancement of the current application
- Working closely with the client to plan the requirements and the future enhancement of the application
- Testing the application to check the accuracy and any diversion from client requirements.
Lead
Citibank Global Command Center
05.2018 - 11.2020
- Launching Amazon EC2 Cloud Instances using Amazon Web Services and Configuring launched instances concerning specific applications
- Performed S3 bucket creation and policies
- Update and maintain procedural documentation so that smooth transition will occur.
- Notify management of any critical job delays and SLA breaches
- Provide formal training for new team members on various platforms
- Provide project status updates to my project lead
- Escalate, if needed, unresolved problems to higher level of support
- Create and maintain multiple types of tracking and informational tickets for scheduled maintenance, system reboots, upgrades, etc
- Involved in reviewing Change Description, Code Review, Task Review, and Script Review.
Team Member
Citibank Global Command Center
12.2016 - 04.2018
- Responsible for performing Batch work
- Monitoring batch flow in mainframe OPCE
- Responsible for production recovery
- Responsible for processing ITSK and INC in given SLA
- Monitor job scheduler for exceptions and take first-level corrective actions or escalate to next-level support personnel in timely and effective manner
- Ensure proper escalation procedures are performed accurate turnovers are provided
- Identify and diagnose issues and problems.
Education
Master of Science - Computer Science
Middlesex University
The Burroughs, London NW44BT 10.2024
Bachelor of Computer Application -
Mahatma Gandhi Kashi Vidyapeeth
Varanasi, Uttar Pradesh, India04.2016
Intermediate -
Sainik School Goalpara
Assam, India04.2013
High School -
Sainik School Goalpara
Assam, India03.2011
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Collaboration and Teamwork
- Leadership Qualities
- Workplace Safety
- Decision-making capabilities
- Training and mentoring
- Continuous Development
- Adaptability and Flexibility
Languages
English, Hindi, Nepali (Read & Write), and Assamese.
Advanced
C1
Personal Information
Date of Birth: 09/19/1994
Hobbies and Interests
Reading, playing outdoor games, learning updates about New Technology.
Disclaimer
I hereby declare that the above information has been amended to my knowledge and bears the correctness of the statement.
Timeline
Team Member
Aegon UK
02.2023 - 09.2023
Team Member
Eli Lilly Japan
12.2020 - 12.2022
Lead
Citibank Global Command Center
05.2018 - 11.2020
Team Member
TATA CONSULTANCY SERVICES LIMITED
12.2016 - 09.2023
Team Member
Citibank Global Command Center
12.2016 - 04.2018
Master of Science - Computer Science
Middlesex University
Bachelor of Computer Application -
Mahatma Gandhi Kashi Vidyapeeth
Intermediate -
Sainik School Goalpara
High School -
Sainik School Goalpara
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