A Reliable and experienced team leader in Amazon, developing the culture of inclusivity. Also with customer assistant experience of years. skilled in managing the team, organising and prioritising the tasks, analysing the data for more effeciency.
Overview
5
5
years of professional experience
Work History
Warehouse Lead
amazon
Hinckley, Leicestershire
06.2024 - Current
Coordinated with other departments to ensure smooth flow of work processes and communication.
Maintained accurate records for tracking progress and performance of team members.
Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
Collaborated with senior leadership on strategic initiatives related to operations.
Inbound Problem Solver
amazon
Hinckley, leicestershire
08.2023 - 05.2024
Researched customer issues and provided solutions to resolve them.
Provided technical support for customers using company products or services.
Provided feedback on product design flaws or enhancements that could improve the user experience.
Resolved many tickets per day to keep queue clear and packages moving efficiently.
Made decisions and resolved issues using critical thinking and analytical skills.
Warehouse Worker
amazon
Hinckley, leicestershire
06.2023 - 07.2023
Organized warehouse space for efficient storage of products.
Maintained stock levels in accordance with company policies.
Packaged items carefully using protective materials like bubble wrap or foam sheets.
Ensured safety protocols were followed at all times while operating machinery.
Customer Assistant
VB & Sons
Greenford, London
04.2020 - 03.2023
Maintained up-to-date knowledge of store policies related to payments, returns and exchanges.
Suggested additional items for purchase based on customer needs.
Handled inventory management duties such as stocking shelves, setting up displays and conducting regular inventories.
Checked out customers using scanners or other electronic equipment.
Inspected returned items for damage prior to restocking them on shelves.
Processed payments via cash, check or credit card.
Bagged or packaged purchases and wrapped gifts.
Education
Hotel Management Catering Department (CCMC) - Catering Department
Marine Medical Clinic Training Institute
Mumbai
01-2012
Skills
Materials management experience
Warehouse functions
Materials transportation
Worksite supervision
Equipment maintenance
Shipping and receiving
Communication skills
Quality control
Problem-solving
Supervisory experience
Customer service
Employee training
Team collaboration
Multitasking and organization
Attention to detail
Data analysis
Languages
Gujarati
First Language
Hindi
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Timeline
Warehouse Lead
amazon
06.2024 - Current
Inbound Problem Solver
amazon
08.2023 - 05.2024
Warehouse Worker
amazon
06.2023 - 07.2023
Customer Assistant
VB & Sons
04.2020 - 03.2023
Hotel Management Catering Department (CCMC) - Catering Department